Maple Access Partnership LLP
Maple House, 17-19 Hazelwood Road, Northampton, Northamptonshire, NN1 1LGContact details and opening times
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Reviews
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Review titled Above and beyond efforts for patients
Rated 5 stars out of 5
by Alicia hasler - Posted on 13 September 2024
I know in these times it's hard to book an appointment with any surgery. What I have found with the receptionists and management is that they really have gone above and beyond to help me with my requests and mental health. I have had a few hurdles this year and I can honestly say that maple house surgery's staff are the most compassionate and helpful in my requests in help and advice and sorting my doctors appointments. I really am so grateful and would recommend to anyone looking for a new doctors.
Visited September 2024
Maple Access Partnership LLP has not yet replied.
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Review titled Very difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2024
I am NHS consultant therefore waiting queue on telephone appointment is very difficult as I have to attend my duty. I have clinic daily and on call and service week continuously recently therefore it is very difficult to get time to call and make an appointment . I was told that I need to call 8 am in the morning or book online at 7:30 which is not possible because I have to reach on time to my work. Routine appointment is 2 weeks. There is no other option to book appointment like in other surgery. I have thyroid swelling noticed this week so I need semi urgent appointment . I would appreciate if someone could call me or give me an appointment tomorrow afternoon (I have clinic in the morning in Daventry). Many Thanks, Dr Su Su Hlaing
Visited August 2024
Maple Access Partnership LLP has not yet replied.
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Review titled Worse practice and customer service
Rated 1 star out of 5
by Maria - Posted on 12 July 2024
Called to have an appointment in order to see a doctor as I have mucus on my throat aldo mu nous is blocked and I can not swallow or sleep properly the lady first said to go to the farmacy, if I call as I have it from long time and I tried already dome farmacy alternative and the problem is still there she first refuse to book me, after she said ok come to see a nurse, was 8: 15 and she said she got a space at 8:50, in what world we live, I was at work and even if I can go I couldn't be there that fast and she was shouting at me if I want it or not as she is busy, I said sure thre is an option and shout again at me, why we pay medical service from our salaries if there is not even common sense, the lady was very rude not sure if someone deserve this kind of attitude. She end the call when I asked her why is she behaving like this.
Visited July 2024
Maple Access Partnership LLP has not yet replied.
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Review titled Very disrespectful receptionist
Rated 1 star out of 5
by Anonim - Posted on 20 May 2024
Today I tried from 8 o'clock in the morning to get in touch because my daughter is coughing very badly and vomiting, and when I finally managed to get in touch after 4 hours of trying, when I explained to the receptionist what it was about, she she told me that I have to prebook for the next week or she can make an appointment for me on 23/05/24 at The Mounts. When I asked her if she really didn't have a place available earlier, she hung up the phone. that this thing with the phone being closed is not the first time
Visited May 2024
Maple Access Partnership LLP has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2024
During my time at Surgery I encountered several instances of incompetence and rudeness among staff members. Firstly, some of the receptionists displayed a lack of professionalism and were consistently unhelpful, with some even exhibiting rude behavior towards patients. Their attitude only added unnecessary stress to an already challenging situation. Furthermore, I have serious concerns about the competency of some of the general practitioners and physio. It was evident that they were not adequately trained or experienced in their field, as their actions during consultations and procedures were subpar and left much to be desired. This lack of competence not only undermines patient trust but also poses risks to patient. As a patient, I expect to receive high-quality care and support from medical professionals, but unfortunately, my experience at your facility was far from my expectations.
Visited April 2024
Review titled Maple Access Partnership LLP
Replied on 27 August 2024
Thank you for sharing your concerns. I’m sorry to hear about your experience, and I apologize for the issues you encountered with our reception team. We are a busy practice, and our reception team is doing their best to support all patients, but we will address this to ensure everyone receives the respect and assistance they deserve. Regarding your concerns about our general practitioners and physio staff, we have experienced professionals, but we are always open to feedback. If you have specific concerns about any clinicians, please email us with the details so we can investigate. Your feedback is valuable in helping us improve our services. Thank you for bringing this to our attention.
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Review titled "Rude and Apathetic Receptionist Staff"
Rated 1 star out of 5
by Hortense Y. Ngbapai Bituyai - Posted on 29 February 2024
I am writing because I am not happy about the awful services always by the reception of Maple Access. I can complain neither about the security staff who always welcome patients when enter inside nor the Nurses or the GPs. The problem is always about the staff at the reception. They don´t know how to welcome patients. Today 29/02/2024 was a very bad day for me as I tried to call many times in the morning, but the line was always busy. Last Saturday I went to A&E due to hard pain in my right leg (diagnosed with sciatic nerve attack). I was attended correctly by the Dr. Painkiller was prescribed and Dr told me if the pain was still there, I have to go to my GP. I have been suffering all these days working with pain. Today I tried to call, but that was impossible. I decided to go to Maple if there was a way to be seen by my GP. The staff at the reception first didn´t greet me, but after a few minutes she said, few minutes I will be with you. When I explained my case, she was so rude saying that there are no appointments until 11/03/24. I explained that I was very in pain, she didn´t mind and said I had to call 111 after 6.00 pm. That wasn´t the first time to witnessed the rude way that the receptionist staff gave to patients. It´s a very big shame because I never can complain about the nurses and GPs who were with me each time I went there. In the next few days, I am going to request another GP service. I also work in a hospital, and when our job is looking after patients and supporting them, we never can be so rude and impolite.
Visited February 2024
Review titled Maple Access Partnership LLP
Replied on 27 August 2024
Thank you for bringing your concerns to our attention, and I'm truly sorry to hear about the experience you had at our reception. We take feedback like yours very seriously, as it helps us improve the quality of our services. Please accept our sincere apologies for the inconvenience you faced, especially while dealing with pain. It is our responsibility to ensure that every patient feels welcomed and supported, and I regret that we did not meet that standard in your recent visit. To address your immediate concern, I want to clarify that for same-day appointments, we recommend calling us at 8:00 AM or booking an appointment online through our website. Additionally, when calling, you can select option 1 to secure your place in the queue without waiting on hold. I understand your frustration and assure you that we will address the issue with our reception staff to prevent such experiences in the future. If there's anything else we can do to assist you, please do not hesitate to let us know. Thank you again for bringing this to our attention, and we appreciate your patience and understanding as we work to improve our service.
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Review titled A perfect experience
Rated 5 stars out of 5
by Julie Collins - Posted on 21 April 2023
From making appointment, to the subsequent receptionists, having bloods taken, examination by the doctor and security guards, I can say it was perfect in every way. A very nice environment. The doctor was so nice and thorough and reassuring. The phlebotomist listened to my preference of where to take blood from which although slightly unorthodox gave blood first time and so saved me pain. Professional and warm at every point of my visit including making appointments by telephone. Thank you.
Visited April 2023
Review titled Maple Access Partnership LLP
Replied on 12 March 2024
Dear patient, thank you for your feedback. We are pleased that you are happy with the care we have provided to you. Maple Access Surgery
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Review titled Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
A nightmare in one word, staff poorly trained, with no respect to people's dignity. Receptionist on the power trip. Forcing people to tell them what's wrong even if its to privat to say and don't understand that some people may not feel comfortable to tell them if that's the new norm for this practices I'm out. Unfortunately I did not see my doctor because of the receptionist team say must tell them what is going on and without an explanation they won't book my appointment. From when they have a right to decide if I wanna disclosure or not ?
Visited January 2023
Review titled Maple Access Partnership LLP
Replied on 12 March 2024
Dear Patient, Thank you for sharing your concerns with us. We take feedback like this very seriously, and we apologize for any negative experiences you've had. Rest assured, we are looking into further staff training to address these issues and ensure that our patients receive the respect and dignity they deserve. We understand the importance of privacy and comfort in discussing sensitive matters, and we will work to improve our procedures accordingly. If you have any further concerns or feedback, please don't hesitate to reach out to us. Kind regards A Perera Deputy Practice Manager
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Review titled Cannot provide healthcare for its patients
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
They take on patients with complex needs although they are not a complex care service, their mental health nurse is always off sick, or on annual leave. Admin are rude, obnoxious and speak over you basic respect is not given to patients by staff in this GP surgery, back in 2022 I attended for the one and only physical appointment I’ve been able to obtain in over a year of being their patient, there was no hand sanitiser available in the waiting area, GP room, or hand soap in the bathrooms. I need access to mental health services but have gone without this for over a year because I’m stuck with this appalling servcie.
Visited January 2023
Review titled Maple Access Partnership LLP
Replied on 15 July 2024
Dear patient, We are very sorry to hear about your experience at our practice and for any distress this has caused. We regret the unavailability of our mental health nurse and are working to ensure more consistent cover. We try our best to accommodate mental health appointments, but due to high demand, there is a waiting time. Regarding hygiene, we will ensure that hand sanitiser and soap are always available. We are a very busy surgery and are trying our best to serve all our patients. Please email any concerns so we can discuss your concerns further and improve your experience. Kind regards Amal Perera Deputy Practice Manager