Marden Medical Practice
25 Sutton Road, Shrewsbury, SY2 6DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
I’ve received fantastic service from this practice, the staff have always been efficient, approachable, reassuring and helpful with my concerns. After needing follow ups for blood tests and appt was made quickly with access to discuss possible treatments with GP, easing my fears and concerns.
Visited March 2024
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, We are glad that you found the team to be helpful and supportive. Thank you for taking the time to leave such a lovely review; it is very much appreciated by us all. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Grateful for the service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
Promptly dealt with my abnormal scan results. Given a plan of action and prescription prescribed. Many thanks to all the staff at the practice. Many thanks to you all.
Visited December 2023
Review titled Marden Medical Practice
Replied on 23 February 2024
Dear patient, Many thanks for taking the time to leave us feedback. I am happy to hear that you had a positive experience with the Practice following your scan. I will ensure your comments are shared with the team. Kind regards, Zoe George - Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Pentony - Posted on 03 November 2023
I wish to thank all the staff at Marden, for their patience, prompt action, forbearance, understanding and treatment, in my hour. I also apologise again, for utilising your it system incorrectly. I believe I have cracked it, so in future all should be aok. Thank you.
Visited October 2023
Review titled Marden Medical Practice
Replied on 23 February 2024
Dear Patient, Many thanks for taking the time to leave us a review. I am pleased to hear that your experience of the Practice has been positive. I will pass your comments on to the Practice team. Kind regards, Zoe George - Practice Manager
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Review titled Good luck getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
I have now tried eight times to get an appointment with this practice. Each time I get told things like "We'll release more appointments as 12:00 on Monday, you'll have to call back". When I call back it's inevitably a call queue, and at the end of the queue, "Sorry, we don't have any more appointments, you'll need to call back on a different day when we've released more appointments". I'm sure this is so that the practice has what appears to be good statistics for a short waiting time, but the reality is that just getting an appointment takes weeks, during which time you don't appear as a statistic waiting for an appointment. The medical staff are great, but I'm now looking for a new GP where I can actually get to be seen.
Visited August 2023
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, Firstly, we are glad that you have had positive interactions with our medical staff, but obviously we are disappointed to hear of the difficulties you describe when making an appointment. We would be more than happy to discuss these issues with you directly if you would like to get in touch with us. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2023
Had to wait for 12 weeks to receive biopsy results. So much unnecessary stress on my behalf. I had to chase to get these results in the end. Asked for help at gps received nothing. Felt like I had been forgotten about. Surely it is in your duty to follow up on these matters. Feel very unhappy with lack of support. I have always received a very good service up until now. Surely, this is something that needs addressing. I called twice for results then asked gp to intervine 10 days ago. Still nothing.. Follow up procedure is extremely poor. I do believe the results had not been sent out in first place. Again forgotten about... Unacceptable on my behalf. This is why I wanted to leave feedback to let you know of my bad experience. I hope things can improve and this does not happen to anyone else. .
Visited July 2023
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, We are sorry that you felt so disappointed and stressed by events relating to your biopsy. I can only imagine that this would have been an extremely worrying time for you. Please do not hesitate to get in touch directly if you would like to discuss the situation in more detail. Libby Good - Patient Services Co-ordinator For and on behalf of Marden Medical Practice
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Review titled Prescription problem
Rated 2 stars out of 5
by Anonymous - Posted on 28 July 2023
I have asked a receptionist at least 3 times to ask the doctor to revert to my previous doubling up of my supply of monthly tablets as prescribed recently. Each time they say yes we’ve done that for you. But when l go to the adjoining pharmacist only 1 month supply is there. Surely this can’t be difficult to achieve. Very frustrating.
Visited July 2023
Review titled Marden Medical Practice
Replied on 16 April 2024
Dear Patient, We are sorry to read that you were experiencing prescription difficulties. If this has not since been resolved to your satisfaction, please do not hesitate to get in touch with us to discuss in more detail. Libby Good - Patient Services Co-ordinator Marden Medical Practice
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Review titled Excellent Service
Rated 5 stars out of 5
by Paul Victor Ellis - Posted on 24 July 2023
Contacted the surgery today 09.00 24th July 2023 with an ongoing medication problem, had a call back by 11.00 spoke at length to the extremely understanding doctor, picked up my blood test paperwork at12.30 and made an appointment to review the results excellent service and a big shoutout to the receptionist cheerful and helpful
Visited July 2023
Review titled Marden Medical Practice
Replied on 25 July 2023
We would like to thank you for taking the time to leave your feedback. It is very good to know that you are pleased with the quality of care you are receiving from the Practice and that we are delivering exceptional customer service. Thank you for your kind comments, they really are very much appreciated. I will ensure that you review is shared with the whole team. Kind regards, Zoe George - Practice Manager
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Review titled Great first appointment.
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2023
Hi, I am a new patient to Marden and had my first appointment this morning. Firstly the receptionist, was a lovely caring and professional human being and not an uninterested robot. She dealt with my queries quickly and efficiently. Secondly the doctor I saw was lovely, caring, professional and knowledgeable. Thank you what a breath of fresh air this practice is after leaving my last one of 57 years.
Visited July 2023
Review titled Marden Medical Practice
Replied on 23 February 2024
Many thanks for taking the time to leave a review. We are pleased to hear that you have had a positive experience with the Practice since joining. I will ensure that your feedback is shared with the whole team. Kind regards, Zoe George - Practice Manager
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Review titled Friendly Professional service
Rated 5 stars out of 5
by Sally Pickard - Posted on 28 July 2023
I just wanted to feedback and say how impressed we have been with Marden Medical Practice We don’t often use the practice but when we have we have been so pleased about how the reception staff have answered our calls , looked up and smiled when we came in and offered choices of what appointment would be suitable . When we have had contact with the clinical staff we have been treated with professionalism and respect . My husband was offered an appointment on a Saturday or Sunday recently . Also I used the contact form in the NHS App and got a call back within 12 hours . We are so pleased to be registered with this practice . Thanks to all the staff
Visited June 2023
Review titled Marden Medical Practice
Replied on 23 February 2024
Thank you for taking the time to leave your feedback. It is very nice to hear that you are pleased with the quality of care and customer service you are receiving from the Practice. I will ensure that your positive review is shared with the whole team. Kind regards, Zoe George - Practice Manager
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Review titled Dissapointed
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
I have always rated this GP surgery since registered. However recently have been dissapointed in the attitude of the staff and the lack of appointments available. Was requested by surgery to contact for tests results had been waiting months for. Only to be told had to wait 2 weeks for telephone call to discuss results. Unfortunately I fell ill on the day and missed call, rang back asap. Told had to wait a week for new appointments to be placed on system. Then on contacting again, informed next appointment is actually not for another month for a call. This is ridiculous. Attitude of reception staff when trying to just get across how frustrating this was (remaining polite and calm) was poor. She just kept repeating this is a non-urgent appointment which is not helpful. I am in pain with the issue went for tests for and though this is classed as non-urgent I would still like to know if there is anything from results that could lead to appropriate treatment/ support. Surely I have a right to get my results and in a timely manner.
Visited February 2023
Review titled Marden Medical Practice
Replied on 18 May 2023
Dear Patient, I am sorry that you have had a negative experience when trying to obtain your test results. Telephone calls are booked in to an appointment slot and the clinician will attempt to call a second time, if a patient has missed the first attempt at contact. I understand you we unwell on the day of your appointment, but we would always encourage patients to make contact with us to rearrange the appointment to avoid further delays. I am sorry that you feel disappointed and frustrated with members of our team. I would always advise patients to ask to be transferred to a senior member of staff, so that we are able to address you concerns appropriately at the time. If you wish to discuss this further, please do not hesitate to contact me. Kind regards, Zoe George - Practice Manager