Marine Lake Medical Practice
Marine Lake Health & Wellbeing Ctr, Orrysdale Road, West Kirby, Wirral, Merseyside, CH48 5AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2023
Admittedly had to wait just over 2 weeks to see the doctor but it wasn’t urgent. Staff pleasant on arrival and good appointment with the GP who was understanding and supportive. It’s not perfect there I agree but every practice is struggling and I think some moans are unjustified.
Visited August 2023
Marine Lake Medical Practice has not yet replied.
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Review titled No response to e-consult
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2023
Cannot make an appointment except via e-consult. Put a request into e-consult which they say they will respond to within 24 hours. If no response is received you should contact them via a link on the confirmation email online. I have had no response and sent the reminder but still nothing. Tried to ring them but the recorded message stated an answer could take up to 50 minutes. The admin is a disincentive to you being able to consult a doctor and is acting as a barrier to being able to access GP services.
Visited April 2023
Marine Lake Medical Practice has not yet replied.
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Review titled Appalling Admin
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
They clearly do not want to be contacted 35 minutes on the phone then hung up (after being told that I was number one in the call queue) e consult is a simple way of discouraging patients Very disappointed
Visited April 2023
Marine Lake Medical Practice has not yet replied.
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Review titled Very disappointing service
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2023
I find the combination of long wait times when calling the surgery , no replies to econsults for basic admin information , no replies to emails and now an issue when trying to order prescriptions via the highlighted email service extremely disappointing and frustrating , When will I as a tax payer see some improvement ???
Visited January 2023
Marine Lake Medical Practice has not yet replied.
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Review titled Underrated Practice
Rated 5 stars out of 5
by Daniel Williams - Posted on 08 September 2023
I am a frequently flyer, complex cancer patient. They do so much for me...bending over backwards, just to make my days easier. I see them trying so hard with their patients, and in return, spoken to so poorly...some people need to take a good hard look in the mirror at themselves. Marine Lake Medical Practice has helped me live. Not just saved my life, but given me the tools to cope with my worries and struggles. My treatment plan gives me quality of life and I'm so much better for being their patient. Thank you guys, I really appreciate you being in this community x x
Visited January 2023
Marine Lake Medical Practice has not yet replied.