Maritime Health Partnership
St Mary's Island Surgery, Edgeway, St Marys Island, Chatham, ME4 3EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Definitely improving
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2023
I have noticed over the last year or so that the survey is definitely improving. Luckily I find the online consultation form easy to use as it is still difficult to get through on the phone. My consultations have been friendly, professional and helpful and efforts made to resolve my health problems.
Visited August 2023
Maritime Health Partnership has not yet replied.
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Review titled Physio Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2023
I recently completed an E-consult form in connection with a problem with my hand. I received a response later the same day for a face to face appointment with a physiotherapist the next day. It seemed so sensible to see a physio straight away rather than going to a GP. The physio I saw was very helpful and explained everything well. The problem persisted and I requested a follow-up appointment. Again I was seen quickly and on time. I realise that there are often problems at the surgery but on this occasion I felt I should praise them for a good service which was much appreciated.
Visited August 2023
Maritime Health Partnership has not yet replied.
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Review titled dwindling service
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
Since Church view practice has merged with maritime partnership, the service has been on the decline. It's more and more difficult to see the healthcare professional you actually require and that's after the long wait on the phone, or wait after completing an e-consult. I can't get medication I need, when I need it. It constantly feels like 'computer says "no"'. I'm told to try and get an appointment tomorrow but that's not promised so to call on Monday. What about today? What about my condition that needs medication right now? The same problem as I've had in the past multiple times but because it has been a couple of years since I've had that medication, it cannot be sorted without a face to face appointment but that also can't be offered. Absolutely impossible!
Visited August 2023
Maritime Health Partnership has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Martin B - Posted on 24 August 2023
I have been critical of past experiences under different regimes but simply cannot fault the service I received this week, from the callback phone system, friendly receptionist, ease and speed of appointment, modern facilities to the informative, professional Doctor. Top class, thank you.
Visited August 2023
Maritime Health Partnership has not yet replied.
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Review titled Brilliant empathic response
Rated 4 stars out of 5
by Susan Parnell - Posted on 21 July 2023
From speaking to the receptionist on the phone to seeing an emergency GP on call my treatment was empathic, considerate, respectful, professional compassionate and thorough. I was very frightened due to medical need I was calling with and am extremely grateful to everyone who made my consultation happen during this acute situation
Visited July 2023
Maritime Health Partnership has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Ronnie barker - Posted on 27 July 2023
Over the last few months I’ve had to use this practice on numerous occasions, there’s not a bad word to be said. From the receptionists to the clinicians all are polite and informing.
Visited July 2023
Maritime Health Partnership has not yet replied.
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Review titled Fast service & Caring.
Rated 5 stars out of 5
by John - Posted on 31 July 2023
Had Bloods done. 2min waiting time - Great. Caring nice nurse & very professional. Couldn't fault the service i recieved even if it was a simple blood test.
Visited July 2023
Maritime Health Partnership has not yet replied.
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Review titled Helpful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Although it was an all day wait for a telephone consultation, the Dr was very helpful gave all the information - and more, that gave me confidence that l was being looked after. Thank you.
Visited July 2023
Maritime Health Partnership has not yet replied.
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Review titled Poor standards of just about everything
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Hard to know why I have seen so many good reviews for this practice when my own and my families experience can only be described as shameful - told to wait until the second week of August for a fit note that can be provided in 30 seconds - have yet to actually see a doctor since 2019, all interactions are remote and often with prescribing nurses or pharmacies - I often wonder if there are actually any doctors at the St Mary’s Island surgery…. Best yet call at 1 minute past 8 and your are 30th in the queue -
Visited July 2023
Maritime Health Partnership has not yet replied.
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Review titled Very good consultation and advise
Rated 4 stars out of 5
by Luna - Posted on 29 July 2023
I was very happy with the service I received today. The receptionist called me to say the call would be later in the day but we were able to come to an arrangement that suited us both. Doctor called and I felt like she listened and knew enough about my history to help me make decisions about my medication. I was also sent a text message to advise me of a few other things relating to menopause which I was good to know and I am grateful for . Overall good experience
Visited July 2023
Maritime Health Partnership has not yet replied.