Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you!!!!
Rated 5 stars out of 5
by Beatrice - Posted on 20 December 2024
A massive thank you to my doctor who was so friendly and helpful for my appointment, he made me feel extremely comfortable from the minute I walked in! He also made it straight forward for me to order my repeat prescription by adding notes next to my name for the lovely reception staff to see, thank you all and Merry Christmas!
Visited December 2024
Review titled Market Harborough Med.Ctr
Replied on 20 December 2024
Dear Beatrice Thank you for taking the time to provide such positive feedback which we have shared with the whole team. Kind regards on behalf of MH&BP
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Joe - Posted on 18 November 2024
So impressed with everything. The staff were lovely and completely transparent with expectations and waiting times right from the start, and everything seemed so well organised. Despite having no appointment, having been sent there by the GP with a fractured foot, I was seen, X-rayed, diagnosed, and sent home in barely more than an hour. By far my best ever NHS experience, and everyone involved should be applauded
Visited November 2024
Review titled Market Harborough Med.Ctr
Replied on 18 November 2024
Dear Joe thank you for such positive feedback this will be shared with the staff. Again thank you. On behalf of MH&BP
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Review titled Long ques
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
I had a appointment to see the nurse tbe machine wasn't working so I had to stand in along que for nearly 40 minutes nearly missed my appointment thanks to tbe long que one receptionist on very poor service .
Visited October 2024
Review titled Market Harborough Med.Ctr
Replied on 18 November 2024
Dear Patient We would like to apologise the check in machine was not working. We have updated this piece of equipment and hope the next time you use it you will have no issues. Thank you for your feedback. On behalf of MH&BP
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Review titled Thank You
Rated 4 stars out of 5
by Anonymous - Posted on 10 December 2024
Would like to say a big thank you, that my phone call with GP , though delayed due to unforseen circumstances, went ahead later that evening. Not only did I receive the phone call the GP went out of their way to reassure me that it was fine to talk. Didn't expect that. Would have quite accepted that they had to rearrange call . So thank you again.
Visited September 2024
Review titled Market Harborough Med.Ctr
Replied on 11 December 2024
Dear Anonymous Thank you for taking the time to provide feedback, we are pleased that you had such a positive experience. Kind regards On behalf of MH&BP
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Review titled Awful customer service from ‘pharmacist’
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2024
I went in to collect my poorly child’s second bottle of medicine to which I had an ‘owed’ piece of paper to give. The ‘pharmacist’ said that there was nothing on the system so she wouldn’t give me the second bottle as she wasn’t a ‘prescribing pharmacist’ she had absolute zero customer service skills, was rude and shouted at me. I do not expect to be told ‘its not my problem’ from somebody in a position of work that is supposed to help you! I suggest she has some serious training on customer service and also suggest sorting the ‘system’ out as now I’ve walked out of there with my poorly child and no medicine when I clearly handed over a piece of paper that states I am owed another bottle of medicine. Simply not good enough. Will be using misteries from now on where the staff are friendly and actually want to help you.
Visited September 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled GP who listens
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
My GP has helped me hugely with my heart issues over the last few months . I feel like I can be open and honest with him. Thank you for being a caring GP who is patient orientated. I will always feel comfortable using my GP who is a credit to the Market Harborough practice . Thank you for the help and ongoing support.
Visited August 2024
Review titled Market Harborough Med.Ctr
Replied on 13 August 2024
Dear Patient Thank you for taking the time to leave feedback regarding your experience with your GP. We are pleased that you are getting the help you need. If you would like to use our website www.mh-bp.co.uk and confirm who the GP is we can share this positive feedback with him. Again thank you for your comments. Kind regards MH&BP
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Review titled Excellent care
Rated 5 stars out of 5
by Wendy Salisbury - Posted on 18 August 2024
Having had a fall in the night. My surgery suggested coming to the centre in Market Harborough. After a phonecall I went over and from reception to a nurse and then to X-ray I was treated with the most utmost care. Made me feel very relaxed. I am recommending it to anyone who is asking me about it. So a big thankyou to the the team.
Visited August 2024
Review titled Market Harborough Med.Ctr
Replied on 19 August 2024
Dear Mrs Salisbury Thank you for your positive feedback regarding your visit to the MIU we will pass on your positive comments to the staff there. Kind regards MH&BP
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Review titled No appointments as usual
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I phoned to day I was actually 2nd in the que only to be told there is no appointments how can there be no appointments if your 2nd in the que? I dread to think what it would be like if you were 30th in the queue the reception staff really need to get a grip and stop being so rude and unhelpful to patients it really is a poor service recieved and being told to constantly go to corby urgent care centre when you don't drive is no use to anybody very poor.
Visited August 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I really don't no why it takes an hour to pick up for the phonelines I was on hold for over an hour just to be told they were at full capacity I could have just gone a@e instead of wanting my time on the phone very poor service received by admin staff.
Visited July 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Patient Thank you for your feedback and we apologise for the length of time you had to wait on the telephone. If you would like to email us via the contact us tab on the website www.mh-bp.co.uk with your details we can look into this further for you. Kind regards MH&BP
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Review titled Excellent service
Rated 5 stars out of 5
by Pat Gilding - Posted on 29 July 2024
Having been commenced on digoxin by cardiologist I was running out of tablets. The medical centre nor myself had received a report of any consultation therefore could not repeat any medication which I fully accept. Having been seen in minor illnesses for another problem she was amazing she followed up the next day by chasing this contacting the consultant secretary without any joy. She also made a note to get back to me. I then received a phone call from St Luke’s Sent a link to photograph tablet box prescription sent to pharmacy. Thanks to everyone who helped me get my medication on time. Also have used ring back very impressed with this service keep up the good work Market Harborough Medical centre.
Visited July 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Ms Gilding Thank you for your feedback and that you felt the service you received was excellent, we will share this with the staff. Kind regards MH&BP