Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I really don't no why it takes an hour to pick up for the phonelines I was on hold for over an hour just to be told they were at full capacity I could have just gone a@e instead of wanting my time on the phone very poor service received by admin staff.
Visited July 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Very poor practice
Rated 3 stars out of 5
by Maria Harland - Posted on 11 July 2024
In the past I have taken my 92 year old mother with a terminal illness to have her pessary changed and the pessary was orderered by the receptionist when I booked the appointment. It was a brilliant procedure and service carried out by the nurse. But today, I took my mother to the nurse to be told that nothing had been ordered, when I was previously told by the receptionist that she would order it. So it was a wasted journey for my ill mother. Please can the practice train their receptionists properly or decide who should be ordering the pessaries???
Visited July 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Brian Higginson - Posted on 12 June 2024
Walk in patient after a fall- all staff excellent and I left the surgery within an hour and a half after X-ray and placement of a pot on broken leg. Recommended!
Visited June 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Hi went for my appointment 8.30 this morning only too be told they had no record of it and my doctor was not in today , after showing proof of my appointment, the receptionist said the doctor was in and had just left, and they had tried to contact me to cancel my appointment, which was untrue . Diabolical service, nobody knows what’s going on in that surgery , absolute carnage!!! You have to wait 6 weeks for the appointment, the surgery keep sending you messages don’t forget your appointment!! I get up early, travel in to harborough extremely nervous as I have autism, and this was how I was treated !!!
Visited June 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback and I apologise that the service you received was below the standard we set ourselves. If you would like me to review what happened on this occasion, you can send a form via mh-bp.co.uk 'contact us' with your details and I will investigate. Again thank you for your feedback. Kind regards MH&BP
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Review titled Incredibly Knowledgeable
Rated 5 stars out of 5
by Josh Thomas - Posted on 21 June 2024
The most knowledgeable nurse I've ever dealt with! Asked the right questions, confident diagnosis and gave great advice too. The nurse from St Lukes in Market Harborough. Very impressed by the service I received- thank you.
Visited June 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled No appointments again
Rated 1 star out of 5
by Disheartened - Posted on 03 May 2024
Unable to make an appointment to see a doctor for today or next week. On the phone for 50 minutes, started call at 8:03. I called 1st thing on a Friday and know Mon is a bank holiday but it still is not acceptible for a GP practice.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback, and apologise that you have been unable to make an appointment. If you would like me to look into this for you, you can submit your details via mh-bp.co.uk, contact us and you can submit a form. Our new phone system does have the facility that rather than holding for an operator can you request a call back and we hope this will reduce the waiting time for calls to be answered. Again thank you for your feedback. Regards MH&BP
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Review titled Asthma nurse very unhelpful.
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
The asthma nurse I saw at the surjery was very unhelpful probably needs some further training I went corby instead afterwards turns out I did need prednisone as my asthma was out of control very poor service received by the surjery.
Visited May 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled No realistic appointments available
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
Need to talk to a doctor about concerns following the results of my partners scan at a nearby hospital. When trying to book an appointment was told the next available appt. is late June - that is over 6 weeks away. I find this cruel. The receptionist being polite and efficient is fine but that doesn't help the fact that i am honestly scared that of what that might mean.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback, and apologise that you have been unable to make an appointment. We have recruited more clinical staff to increase the number of appointments we offer. If you would like me to look into what happened you can submit an on line form via mh-bp.co.uk with your details. We are pleased to hear that you found our receptionist helpful. Again thank you for your feedback. Regards MH&BP
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I would very much like to compliment and sincerely thank doctor 'b' for my recent excellent consultation with him. He was very sympathetic, considerate and extremely understanding when I discussed my current health problems and concerns, which I very much appreciated in every way. jm
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 30 April 2024
Dear JM Thank you for your feedback. We are pleased that your recent consultation was such a positive experience for you. Again thank you for taking the time to give your feedback. KR On behalf of MH&BP
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Review titled Very Helpful Practice
Rated 5 stars out of 5
by Jenny Beavan - Posted on 05 April 2024
I needed to see someone after tripping causing damage to my face. My nurse was wonderful . She was so nice, she immediately calmed me and made me comfortable. She tended my injuries and helped with easing my nerves. I’m really grateful for her professional care. Thank you all at St Luke’s. You are a stars 🙏
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Jenny Thank you for taking the time to pass on your thanks regarding the nursing staff and all at St Luke's Treatment Centre. We will ensure your comments are passed to the staff. Again thank you for taking the time to share your positive experience. Kind regards On behalf of MH&BP