Market Square Surgery
Waltham Abbey Health Ctre, 13 Sewardstone Road, Waltham Abbey, Essex, EN9 1NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Professional Conduct
Rated 5 stars out of 5
by Jackie - Posted on 27 June 2024
I've been at this surgery for 20 years and have seen many changes. However, one thing that doesn't change is how the staff behind the desk and the GPs do everything possible to help you, even if they are unable to execute exactly what you'd asked for. The receptionist who has been helping me this last couple of days behaved in a completely professional, yet friendly and approachable way. We solved the issue in a different way that I'd suggested and I was grateful to be guided on the best way to achieve a positive outcome. Sometimes, thanks to funding issues, we can't always get what we want in the way we've asked for, but I've never known this surgery's staff to do anything other than their very best to help you achieve what you need wherever possible and my family have not experienced rudeness on any occasion. Taking the time to balance up the reviews, thanks to my own experience this past couple of days.
Visited June 2024
Review titled Market Square Surgery
Replied on 12 July 2024
Thank you for sharing your positive experience. We value your feedback, which helps lift staff morale and helps us to learn and feel appreciated.
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Review titled Elder Abuse
Rated 1 star out of 5
by Joe Cumiskey - Posted on 21 June 2024
My mother was recommended to do a driver assment but due to Licence expining she needed a temporary License to do the test. The surgery did everything to hinder the process, to the end result to blatently refuse to sign the required dept form from the Ndls, despite confirming my mother was fit to do the test in a signed letter on headed paper, the previous day. While discussing the issue the reception simply hung up the phone, as she knew I was in Germany and could not walk in.
Visited June 2024
Review titled Market Square Surgery
Replied on 12 July 2024
We are very sorry that our services did not meet your expectations on this occasion. We take all complaints very seriously and look upon them as an opportunity to learn and improve our services. If you would like to call our complaints manager, Louise Sawyer at the surgery, she would be happy to look into this incident further. Alternatively, you can email Louise at hweicbwe.f81749-results@nhs.net
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Review titled Terrible practice
Rated 1 star out of 5
by Debbie - Posted on 28 March 2023
Tried to book appointment for 88 yr old father , who has underlying health problems and has had flu like symptoms and a chesty cough for a month. Unable to get through to reception. Rang 111 due to worsening symptoms they requested a GP call back from this surgery. Call back from GP advised nothing we can do its just a cold. Just get on with. Absolutely disgraceful service no appointments and no care available at this surgery, what has happened to our gp surgeries
Visited March 2023
Market Square Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Natalie - Posted on 21 October 2022
I have recently had to speak to a Doctor on a few occasions this month, I have had no problem getting through or getting an appointment, the reception staff and Doctor have been more than helpful.
Visited October 2022
Review titled Market Square Surgery
Replied on 24 October 2022
Thank you for taking the time to appreciate our service. The whole practice team work hard to meet patients' expectations but if you have suggestions for further improvement, please consider joining our Patient Participation Group which meets regularly with us (currently over Microsoft Teams). Please see our website or e-mail us at hweicbwe.F81749-results@nhs.net for further information on this.
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Review titled Inaccessible and inconvenient
Rated 1 star out of 5
by Danielle - Posted on 18 October 2022
Very unaccomodating for working people. Hard to get appointments in evenings and no option for weekend. Unable to complete econsult or book routine appointment in advance. Everything has to be same day which is hard to be on-call and waiting on the phone for ages if you're working. Very unsatisfied and looking to move practices
Visited September 2022
Review titled Market Square Surgery
Replied on 19 October 2022
We are sorry to hear you had a negative experience while using our service. We are open 8.30 am to 6.30 pm Monday to Friday and are looking at providing some evening and weekend appointments in the very near future. If you would like your matter to be further investigated, please write to our complaints officer at hweicbwe.F81749-results@nhs.net with your name and contact details. We can then clarify what happened and the practice team can consider whether anything can be improved to help you. Please also consider joining our Patient Participation Group which meets regularly with us (currently over Microsoft Teams) to discuss how we are meeting patient expectations and receive suggestions for changes. Please see our website or e-mail us at hweicbwe.F81749-results@nhs.net for further information on this.