Market Street Health Group
52 Market Street, East Ham, London, Greater London, E6 2RAContact details and opening times
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Reviews
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Review titled Poor Service and Unprofessional Conduct
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
I recently had an appointment with an ENT specialist at the Royal London Hospital, who prescribed nasal spray and other medications. Some of these were unavailable at Lloyd Pharmacy inside the hospital, and I was advised to transfer the prescription to my GP at Market Street Health Centre for the remaining items. Unfortunately, my experience with the Market Street Health Centre was highly disappointing for several reasons: Issue 1: Delay and Lack of Communication I handed over the prescription to the reception at Market Street Health Centre as instructed. After waiting for a week with no update, I contacted them on 7th December 2023, only to be told that the GP couldn't help and I should go back to the hospital, which was not only inconvenient but also contradicted the original advice. Issue 2: Unprofessional Conduct When I questioned why I needed to revisit the hospital, the receptionist became angry and unprofessional. I felt compelled to warn them that I was recording the conversation due to their unacceptable behaviour. Issue 3: Inconsistent Information Adding to the confusion, later that day, I received a call from the GP's office instructing me to collect my medication from the pharmacy. This was in direct contrast to their earlier instructions. Previous Experiences: Regrettably, this is not my first negative encounter at this centre. There seems to be a consistent pattern of poor service quality. Request for Action: I strongly urge a thorough review of how prescriptions and patient communications are handled. Staff training in customer service and professional conduct seems to be urgently needed. The standard of service at Market Street Health Centre is far below what should be expected from the NHS. Such experiences undermine trust in the healthcare system and demand immediate attention. I hope this feedback leads to positive changes and better experiences for future patients.
Visited December 2023
Market Street Health Group has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Linda Mccusker - Posted on 28 November 2023
Called for blood test results as hadn't heard anything after a week of waiting told blood test was abnormal by receptionist but as Dr had prescribed statins no further action needed. I was worried and said I need to discuss with Dr. This was on Friday 17th November. Told Dr was away for a week so went online and asked for chewable statin tablets as I have trouble swallowing. On Monday 20th phoned at 8am told Dr would phone later that day. 3pm no phone call. Received SMS with link asking me to make appt! I thought I already had an appointment as I was told that morning that Dr would phone me. Phoned the surgery to clarify, said I thought I had appt but was told I needed to make appt online apparently Practice Manager had said I had to do this despite my phoning up first thing and being told a Dr would phone me. I went online no appointments until 28th November 8 days time! Received SMS message confirming appt 9am Market Street Health Centre on 28th November. Went to Market Street at 9am 28th November, told my appt was a telephone appt. It did not say anything about telephone appt on SMS! Receptionist said I had made the appt. Yes of course I had because you told me to on 20th November 8 days ago! Dr did phone me at 9.20 and said the chewable tablets were at the Pharmacy and had been there since 21st November? No one informed me. How was I supposed to know that? Also such a simple matter all I needed was to speak to a Dr regarding my abnormal blood test instead of leaving me worried and unable to sleep. As one of your vulnerable older patients I am thoroughly disgusted at your handling of this matter. I look forward with interest to your comments. Perhaps you can explain why a Practice Manager decided that I needed to make an online appointment after me ringing up in a state of anxiety.
Visited November 2023
Market Street Health Group has not yet replied.
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Review titled Avoid this practice
Rated 1 star out of 5
by HB. - Posted on 23 December 2024
This practice has no compassion, their customer service particularly from the receptionists are snarky and rude. The advanced clinical pharmacist (initials dd) during my visit was adamant not to give me antibiotics for an infection I was experiencing and his only reasoning was there was barely any symptoms present however he was fine to give me an asthma pump. I don’t understand how someone can jump from one medical conclusion to another. My symptoms developed quite severely that I had to escalate matters and go out of hours where I finally received the correct medication and even the nurse who attended to me informed me that it wasn’t appropriate to give me an asthma pump as there was an infection present. It was truly a traumatic experience which I won’t forget in this lifetime. Even when I brought it up with the pharmacist in the follow up appointment, he was adamant by his decision and spoke bitterly of how the nurse shouldn’t have undermined him.
Visited July 2023
Market Street Health Group has not yet replied.
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Review titled A big disappointment
Rated 1 star out of 5
by Simona Daniliuc - Posted on 10 July 2023
I am very disappointed,the staff lacks empathy,unprofessional,I never find a doctor available to make an appointment,for 3 years I have not been able to see my doctor,the reception staff never wants to give me an appointment with a doctor,the staff at the reception is of poor quality
Visited July 2023
Market Street Health Group has not yet replied.
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Review titled Appointment booking system
by Jesjw84 - Posted on 05 June 2023
The online website does not work like the receptionist insist they do. Everytime I need a appointment I have to fight for it playing fastest finger first. Last time I got a appointment it was to get my breasts checked and I had to go into the surgery as I could not even get a placement to be in the telephone queue, (this was after calling everyday for 3 days) this was roughly 6 weeks ago. Now bring on today at the start of June - Again trying to get an appointment for a few days now. Was on hold for 53 minutes for the receptionist to hang up on me as I did not respond to them when they said hello. 53 minutes waiting for an appointment for my mental health, to then be hanged up on. Called back and waited an hour on hold to then be told no appointments. I asked for the complaints email which I was told is on the website. No, it is not on the website Sort out your staff members on the phone - it's disgraceful that I can never get a appointment.
Visited June 2023
Provided by Care opinion
Market Street Health Group has not yet replied.
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Review titled pretending to have a lot of calls
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
so ive called 29 times since 8am now its 8:49am .. numerous numbers of calls the automatic system says but when you go into the Gp theres no calls no one waiting in the que .. its so bad and hard to get through to the GP over the phone and they arent very helpful at all
Visited April 2023
Market Street Health Group has not yet replied.
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Review titled No one answers the phone.
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I'm calling for a simple test result. I'm calling during opening hours. I select all the appropriate options and I'm first in the queue, great. Been on hold for 45mins. Then they put the phone down. Waste of time. How can I be first in the queue and no one answers. All bad reviews are accurate.
Visited January 2023
Market Street Health Group has not yet replied.