Marshalls Cross Medical Centre
St. Helens Hospital, Marshalls Cross Road, St. Helens, Merseyside, WA9 3DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Been with this practice most my life and personally never had an issue but have decided to start a process to change me and my son to a different one, have a 4 month old that’s constantly in pain and uncomfortable with a skin condition for the past 2 months+ but can never get a appointment to see a doctor when ringing, I’ve had one receptionist be sympathetic and helpful, the rest I’ve spoken to don’t seemed bothered at all and very dismissive when trying to explain, only time I’ve managed to get to see a doctor is because they needed to do a follow up appointment after taking my son to A and E. Doctors are lovely when you can actually talk on the phone or see one but 2 months for a appointment is disappointing for a baby.
Visited February 2024
Review titled Marshalls Cross Medical Centre
Replied on 30 April 2024
Dear Patient, Thank you for taking the time to write a review regarding the staff at Marshalls Cross Medial Centre and the service you and your son have received from our team. We are extremely sorry that you are not happy with this. Your feedback will be passed onto the team and discussed to look at any learning that can be identified. If you would like to discuss this further, please do not hesitate to contact the practice on 01744 624806 to speak with the management team. Thanks again, Marshalls Cross Medical Centre.
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Review titled Prescription
Rated 2 stars out of 5
by Mark Slater - Posted on 22 January 2024
Sent request for prescription via NHS App. Emailed the surgery the next day to say request sent via the App. What was their response?? It was we have 72 hours to deal with this request. Perhaps they're making them in the back office!! Disgusting!!
Visited January 2024
Review titled Marshalls Cross Medical Centre
Replied on 30 April 2024
Dear Mark, Thank you for taking the time to write a review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team, especially in regards to the time to process your prescription request. We are extremely sorry that you were not happy with this. Your feedback will be passed onto the team and discussed to look at any learning that can be identified. If you would like to discuss this further, please do not hesitate to contact the practice to speak with the management team on 01744 624806. Thanks again, Marshalls Cross Medical Centre.
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Review titled Bad customer service
Rated 1 star out of 5
by Barry - Posted on 17 November 2023
I went into the practice this morning as i suffer from angina and have been waiting for a operation on my back as I have nerve damage and suffer quite a lot, the practice manager was so rude and didn't want to try and help in any way she offered me an appointment over the phone for the 8th dec, I find that along time to have chest pain, I will definitely be changing Dr's after this experience, the shameful thing is that when I have seen a Dr there in the past they where very good, shame you can't get past the practice manager, I hope she never suffers with chest pain, and as I'm on heart meditation I'm extremely stressed and anxious is it any wonder Dr surgeries are getting a bad reputation, but hey we all clapped for the NHS
Visited November 2023
Review titled Marshalls Cross Medical Centre
Replied on 30 April 2024
Dear Barry, Thank you for taking the time to write a review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team. We are extremely sorry that you are not happy with this. Your feedback will be passed onto the team and discussed to look at any learning that can be identified. If you would like to discuss this further, please do not hesitate to contact the practice on 01744 624806 to speak with the management team. Thanks again, Marshalls Cross Medical Centre.
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Review titled Fantastic go surgery
Rated 5 stars out of 5
by raymond hayes - Posted on 21 September 2023
My previous go was absolutely useless scared to answer phone Incase get covid at the time never get an appointment always phone at 8 in the morning this place appointment almost straight away and very thorough
Visited September 2023
Review titled Marshalls Cross Medical Centre
Replied on 30 April 2024
Dear Raymond Hayes, Thank you for taking the time to write such a positive review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team in regards to getting an appointment. We are extremely proud of each and every one of our staff members. Your feedback will be passed onto the team. Thanks again, Management Team, Marshalls Cross Medical Centre.
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Review titled Repeat prescription
Rated 4 stars out of 5
by M Lee - Posted on 30 August 2023
Sent email today for repeat prescription. Received a reply within 5 minutes confirming prescription has been sent to doctor to prepare. This is a regular repeat prescription and have never had a problem receiving the meds within 24 hour period. Can’t ask for better service than that. Well done!
Visited August 2023
Review titled Marshalls Cross Medical Centre
Replied on 05 September 2023
Dear M Lee, Thank you for taking the time to write such a positive review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team in regards to your prescription. We are extremely proud of each and every one of our staff members. Your feedback has been passed onto the team. Thanks again, Management Team, Marshalls Cross Medical Centre.
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Review titled Would not recommend
Rated 1 star out of 5
by Charlotte - Posted on 22 August 2023
As an immunocompromised person and as a mother of a child under two i would definitely not recommend this practice. It has taken me numerous phone calls and even after ringing at 8am several mornings on the run it has taken days to get an appointment to eventually be seen. Not all but the majority of staff answering the phones are condescending and unhelpful often lacking empathy and care. The six Cs of care are definitely lacking at the practice in my opinion. So much so that after the last awful experience trying to get my daughter seen, filling in online patches forms and waiting weeks I have now moved myself and my daughter from the practice.
Visited August 2023
Review titled Marshalls Cross Medical Centre
Replied on 05 September 2023
Dear Charlotte, Thank you for taking the time to write a review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team. We are extremely sorry that you are not happy with this. Your feedback has been passed onto the team and discussed to look at any learning that can be identified. If you would like to discuss this further, please do not hesitate to contact the practice to speak with the management team. Thanks again, Marshalls Cross Medical Centre.
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Review titled very efficient
Rated 5 stars out of 5
by Phyllis Weldon - Posted on 25 June 2024
I was away on holiday, managed to speak to a Dr. and have my medication sent to a local pharmacy near to me. The whole team went out of their way to help. Thank you for your assistance in a very difficult situation for me.
Visited June 2023
Review titled Marshalls Cross Medical Centre
Replied on 26 June 2024
Dear Phyllis, Thank you for taking the time to write such a positive review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team in regards to getting your appointment and prescription. We are extremely proud of each and every one of our staff members. Your feedback will be passed onto the team. Thanks again, Management Team, Marshalls Cross Medical Centre.
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Review titled Shockingly bad service
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
I had a face to face appointment booked with a GP. It had been booked weeks earlier. 1 hour before the appointment, I received a text message saying the face to face had been cancelled and a telephone appointment would be carried out instead. I was slightly annoyed, but what can you do? I waited for the call….. 2 hours after the scheduled time, I called and asked why hadn’t I been called. I was told that telephone appointments are not given a time or day and that they will call you sometime. So, not really an appointment then - just a random call. I said I want happy with this as I had things to do and requested a GP call me ASAP but was told the GP was out for lunch. How about calling your patients that you have a pre arranged appointment with before going out to lunch? Firstly, it’s common courtesy, secondly, try that stunt in the private sector and you’ll be out of a job. Finally, any last minute changes should be done initially with a phone call, text messages should be a last resort and used only if all other means of communication have failed. Lazy.
Visited June 2023
Review titled Marshalls Cross Medical Centre
Replied on 10 July 2023
Dear Patient, Thank you for taking the time to write a review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team. We are extremely sorry that you are not happy with the service you have received. Your feedback has been passed onto the team and discussed to look at any learning identified. If you would like to discuss this further, please do not hesitate to contact the practice to speak with the management team. Thanks again, Marshalls Cross Medical Centre.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
I am so glad our family moved to this practice, they have been nothing but helpful and so efficient.
Visited May 2023
Review titled Marshalls Cross Medical Centre
Replied on 10 July 2023
Thank you for taking the time to write such a positive review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team since registering. We are extremely proud of each and every one of our staff members. Your feedback has been passed onto the team. Thanks again, Management Team, Marshalls Cross Medical Centre.
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Review titled professional prompt service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
Requested a referral letter at short notice and received a prompt reply which was comprehensive, to the point and was exactly what the consultant required.
Visited March 2023
Review titled Marshalls Cross Medical Centre
Replied on 10 July 2023
Thank you for taking the time to write such a positive review regarding the staff at Marshalls Cross Medial Centre and the service you have received from our team. We are extremely proud of each and every one of our staff. Your feedback has been passed onto the team during the daily meeting. Thanks again, Management Team, Marshalls Cross Medical Centre.