Marston Surgery - Cranfield and Marston Surgery
59 Bedford Road, Marston Moretaine, Bedford, Bedfordshire, MK43 0LAContact details and opening times
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Reviews
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Review titled Incompetent, Uncaring, and that's the better points!
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
We have been with this surgery for 10 years now and it gets progressively worse as time goes by. It is a lottery to get an appointment, with only a very few lucky winners. Unless threatened with legal action or a formal complaint they will not release test results. The GP who spoke to me today on the telephone was arrogant and rude and failed to take any medical history. It's a great medical centre if you're never sick.
Visited July 2022
Review titled Marston Surgery - Cranfield and Marston Surgery
Replied on 29 July 2022
Dear patient. Thank you for your feedback. Please be assured that we take all patient feedback very seriously. We hope this response helps to address your concerns and provides you with the assurance that our Partnership has taken this complaint seriously. I am very sorry that the service you experienced fell short of the model we strive to deliver to our patients. I would like to reassure you that you making this feedback will not compromise any care or treatment you receive from Marston Forest Healthcare. Please accept our apologies for the distress this has caused. Unfortunately, I am unable to investigate your complaint as you have not provided your details. To help us resolve your concerns, please kindly contact the Practice directly and we will be happy to look into this further. Thank you Lisa Marotta Practice Manager