Martham Health Centre
Hemsby Road, Martham, Great Yarmouth, Norfolk, NR29 4QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Called to be seen as a temporary patient whilst in holiday. Had used the pharmacist to try and deal with the problem. When calling they point blank refused to see me, said I must send pictures to my own doctor in the Midlands. My friend is the manager of a practice and knows they shouldn’t refuse, but under no circumstance would they see me. Disgusting service.
Visited July 2023
Review titled Martham Health Centre
Replied on 11 July 2023
Dear Patient Thank you for taking the time to provide feedback to the practice. We are sorry to learn that you have encountered an issue when trying to access care at the practice whilst on holiday. Our Patient Services Co-ordinators care navigate patients to the most appropriate clinician and this can include advising patients to contact their own GP practice in certain circumstances. If you would like us to investigate this further, please contact the Site Lead at our Martham Surgery on 01493 748833 who will look into this for you. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites - Hemsby, Martham, Ormesby and North Caister
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Review titled Supportive and effective Practice Manager
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I had a problem with footfall, the computer booking and request system used by surgeries. In this instance the information it produced resulted in delayed appt to see Dr and resulted in A&E visit. I spoke to practice manager after the incident who was both interested and proactive. Investigating what had gone wrong, why it had gone wrong and implementing a new strategy to put the problem right, making sure it would not happen to another patient. She was very through, kind and helpful, which I felt encouraged by. This surgery has had some bad press over recent years, as have many, I know they are working hard to get back to providing a service both they want and the patients want. I think it only fair to give feedback on positive incidents, we all feel quick enough to review when something goes wrong but dont often give the praise when it had been a good service or experience so.......Thank you for all your help it really was appreciated.
Visited July 2023
Review titled Martham Health Centre
Replied on 31 July 2023
Dear Patient Thank you very much for taking the time to provide us with your positive feedback and for sharing your recent experience. It was me that you spoke with and I really appreciate your kind words. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal sites - Martham, Hemsby, Ormesby and North Caister