Martlesham Surgery
23 The Square, Martlesham Heath, Ipswich, Suffolk, IP5 3SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good listening
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2024
Very helpful paramedic listened to all my comments and referred on - I really felt as if I was being properly listened to - thank you
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
Thank you so much for your kind feedback. I will be sure to pass this feedback over to our teams. Best wishes Martlesham Surgery
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Review titled Good local care
Rated 4 stars out of 5
by Catherine Moore - Posted on 11 November 2024
I called at 8.00 am, and actually got through on anima. I had a suspected ear infection. Was offered a face to face late morning. I had a student doctor. He was concerned about getting all info on the computer correctly. He then had a doctor come and check everything. Although it took a bit of time, I am happy for minor issues to be dealt with by students, as we need more Gp's . The doctor overseeing was very pleasant. Over all a very good service this time.
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
As a training practice we are investing in the clinicians of the future. I am pleased to learn that you experience was a positive one and that the student and their supervising DR was so careful to look after you well. Thank you for sharing. Best wishes, Martlesham Surgery
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Review titled Quick and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
My online submission was dealt with quickly and I was offered an appointment at a time which suited me. Nurse listened to me, was friendly and offered me a solution…..perfect.
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
Thank you so much for the positive feedback. I will be sure to share this with the wider team. best wishes Martlesham Surgery
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Review titled Help was forthcoming eventually
Rated 2 stars out of 5
by Anonymous - Posted on 08 November 2024
The visit took place on the afternoon of the day it was requested, after initially being told I would receive a phone call in the morning. We had to check why the phone call never came, only to be told it was now going to be an afternoon visit. Necessary treatment was provided, luckily, so I am now getting better.
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
Thank you for your review. Treatment for patients that are too unwell to come into practice need to be triaged looking after the most unwell first. Because of this you may not be seen until later in the day. We appreciate your understanding whilst we look after those most in need urgently. I am pleased that our clinical team visited you at home and that you are improving. Best wishes, Martlesham Surgery
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Review titled This practice is excellent great staff
Rated 5 stars out of 5
by Helen Davey - Posted on 13 November 2024
I am always treated with kindness and patience.. nothing seems too much trouble Not keen on all the Anima process I started the Friday morning by the time I finished the slots were all full and I had to come back to computer to send on Monday
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
Thank you so much for your kind feedback. I will be sure to pass this information over to our teams. Best wishes Martlesham Surgery
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Review titled Highly recommended
Rated 5 stars out of 5
by Elena Tuta - Posted on 08 November 2024
Absolutely perfect experience from the start to finish.I requested an online app , the receptionist call me straight away managed to fit me in the same day . I wasn’t sure what to expect but I have been extremely impressed and happy with excellent first -class care that I have received from GP . The reception team have also provided a very professional and friendly service. Thank Martlesham Health Surgery.
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
This is a lovely review, thank you so much for taking the time to share such a positive experience. Best wishes Martlesham surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Joan Hepden - Posted on 08 November 2024
I recently went for my Covid/Flu and shingles vaccines. Really efficient no queue and well organised.
Visited November 2024
Review titled Martlesham Surgery
Replied on 10 December 2024
Thank you for the feedback Joan, I am so glad you found our vaccination service to be well organised and swift. Best wishes Martlesham Surgery
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Review titled Amazing service especially from the practice nurse
Rated 5 stars out of 5
by Victoria - Posted on 06 June 2024
My son had his pre-schoool injections this morning. We had prepared him prior to the visit and we were very impressed that the nurse he saw also took the time to explain to him in a child friendly way what she was going to do. The result of this was absolutely no tears and a very calm and lovely visit. We always receive such fantastic care whenever any of us have been treated at this surgery and we feel very lucky to have this as our local practice.
Visited June 2024
Review titled Martlesham Surgery
Replied on 18 November 2024
Thank you for your kind feedback Victoria, I will be sure to pass your comments on to the practice nursing teams. Kind regards Natalie Whiting Assistant manager
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Review titled Very hard to get through to doctor, but that is point.
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
Painful screeching classical music and constant bombardment with three messages, makes long waits incredibly difficult, but my guess is that is the point. Sadly the portal does not allow you to check or request more than a single thing. It signposted me to A&E rather than a straightforward appointment. After that I cannot connect for 24hrs, or have to endure the usual 40 plus minutes trying to get through to secretary/ receptionist. Once there you will be told to go back to anima, the 'online firewall' that stops conversations with doctors. I can walk to the surgery quicker than they ever answer the phone. Once through to a doctor the service is wonderful. Just wish the patient focussed staff training extended beyond the clinicians.
Visited April 2024
Review titled Martlesham Surgery
Replied on 18 November 2024
Thank you for sharing your review of the practice. We truly value your feedback and the time taken to provide it. We now offer a call back service. Should you feel the wait on the telephone is too long, you can request a call back and our reception teams will contact you directly. We welcome front desk enquiries alongside telephone and Anima request of course. I will share you review with the wider practice team and thank you again for the time you have taken to submit your feedback. Kind regards Natalie Whiting Assistant Manager
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Review titled Patient-centered approach across the practice
Rated 4 stars out of 5
by Kayleigh - Posted on 09 February 2024
I've been a patient with this surgery for several years and have historically had some less than positive experiences with both reception and nursing staff but have recently had 2 very positive experiences and so wanted to highlight the change I've seen recently, particularly with surgery staff being so much more patient-centered in their approaches, with much improved communication. I know I can't name anyone as this review will then not be shared but I'm hoping this can be shared directly with all staff at the practice so that those involved can hear how much I appreciate the caring and clear communication approach they used. Firstly I reached out in Jan 2024 for wellbeing support and was seen, in person, by a male paramedic member of staff. He provided me with lots of time to talk and I felt genuinely listened to. He asked lots of questions about my lifestyle and mental health history and so it felt like he was really considering my wellbeing from a holistic perspective. His communication skills and sensitive approach stood out to me, especially when discussing treatment options as again he took a holistic approach to this - referring me for blood tests to rule out anything physical, providing short-term medication to help in the interim, and supporting me to identify lifestyle changes and psychological support I could access to take some agency over my wellbeing. I think most importantly, feeling heard and validated through his communication style stuck with me. Secondly, I attended the surgery in Feb 2024 for my routine cervical screening. I had previously had a negative experience of this so requested a chaperone both for the protection of myself and the nurse carrying out my screening. Despite this being a last minute request, a particular member of reception staff went above and beyond to make arrangements for herself to act as a chaperone for me (she is trained as chaperone), recognising that it was important to me to be able to feel more comfortable during the screening. During the actual cervical screening, the nurse I saw also extended this sensitivity and clear communication, using gentle humour and talking me through the process in detail to ensure I knew what was happening. She took her time, not rushing, and checking that I was comfortable and as relaxed as possible which helped to make the screening easier for all involved. Once again it was the patience, sensitivity, and clear communication used by all the staff I interacted with that meant I came away feeling cared for.
Visited February 2024
Review titled Martlesham Surgery
Replied on 18 November 2024
Thank you for sharing your review of the practice. We truly value your feedback and will be sure to share it with the wider practice team.