Martonside Medical Centre
1A Martonside Way, Middlesbrough, Cleveland, TS4 3BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful belligerent staff, with no appointments
Rated 1 star out of 5
by JOHN WILKINSON - Posted on 11 November 2024
Can't get an appointment even for my kid, tried for 4 days. Have to ring at 8am on the day and by the time you get through to them appointments are gone. Staff are hilariously rude and for some reason think they are above everyone else, literally just braindead receptionists as well, minimum wage workers acting like CEO's of a company, embarrassing people, working for an embarrassing practice.
Visited November 2024
Review titled Martonside Medical Centre
Replied on 11 November 2024
Dear Mr Wilkinson I am sorry to hear that you have not been able to make an appointment for your child. I would be happy to discuss your concerns and arrange an appropriate appointment. Please contact me. Practice Manager
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Review titled Prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 22 July 2024
The practise changed phoning in repeat prescription (which worked well for the older generation) now you have to go online (no independence for IT illiterate people) not very inclusive. To hand in said form and be told it would be ready by a date for it to not be done! Following their guidance I was advised it would go to his organised pharmacy which I questioned as one previously couldn’t be done electronically and of course now being told it can’t be done electronically despite putting it in almost a week ago no prescription! No help what so ever six hours waiting for them to confirm they have actually done their job!
Visited July 2024
Martonside Medical Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
Needed medication for Monday after the weekend but having to go abroad to see my son for a week from tomorrow as lives with mother. So need medication early today and prescribed immediately without any problems . Unlike old practice at Hart Medical Center Hartlepool who would never of done this as had to postpone twice seeing my son due to this problem. Great practice Great service Thanks Martonside
Visited February 2024
Martonside Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Gill Matthews - Posted on 14 July 2023
Treated my very poorly 94 years old mother in law with patience, professionalism and empathy. Nothing was too much trouble. From receptionists, tests, community services, to home visits. She is now fit and well thanks to you guys.
Visited July 2023
Martonside Medical Centre has not yet replied.
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Review titled cant get appointments
Rated 1 star out of 5
by Philip Gibbs - Posted on 08 June 2023
Reception tell you to call at 8 a.m. to get appointments but phone is always constantly on busy tone at that time. If you get through at 9 a.m. they tell you it is too late. They are now only making on-the-day appointments and on phone only so if you need to speak to a particular doctor you need to first find what day they are in, then hope you are one of the lucky few who get through that day. Doctors are great if ever you can get to talk to them. I was asked to make an appointment following a scan that I see is abnormal but I have given up trying. All my repeat meds have also been put on hold pending a review with doctor. National life expectancy is going to plummet if this is the new normal.
Visited June 2023
Martonside Medical Centre has not yet replied.
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
I have never known a more unhelpful GP practice. Receptionists are rude and think they wear the stripes - they make arbitrary decisions with no consultation with the doctor. Their stock answer is to call 111 without having listened the problem and immediately reply that they can’t help. My father who is registered there has been taken into a dementia care home about .5 miles from his home address and needs some medical attention - they said it was too far to travel. Absolutely outrageous and uncaring attitude. I am appalled.
Visited January 2023
Martonside Medical Centre has not yet replied.