Maryport Health Services
Alneburgh House, Ewanrigg Road, Maryport, Cumbria, CA15 8ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled "Outstanding" are you kidding?
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Since November there has been something going on between Norman's chemist & the surgery. And I'm caught in the middle of it. I put my prescription in, and I don't get it. When I ask Norman's if they've received it, they say the surgery hasn't sent it over. I'm told to ask at the surgery. The surgery say they've sent it over. Neither of them are interested in sorting it out long term - I spend well over an hour, every single week, begging them to give me my medication. Eventually they relent & give me some. Its inhumane.
Visited February 2024
Maryport Health Services has not yet replied.
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Review titled Do not help
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2023
Recently in July in an attempt to ensure that I am on the list for various NHS screenings I asked to be provided my details so that I can peruse that the information is up to date and accurate. This has never been provided. Furthermore recently I received a letter from the DVLA revoking my license "after a medical review" and it cites that I am diabetic with insulin. I have never been prescribed with insulin. I contacted my GP asking if they could provide a letter confirming whether or not if they believe I am medically fit to drive. Again no reply. In the last 20 year's the NHS have provided perhaps thousands for my 'care'. Had I been given that money perhaps I could go to a private Doctor so that the issues that I ask to be addressed could be seen to. They offer doctor appointments but since 2019 I have only been given nurse appointments who give the impression that I am wasting their time as the issues are out with their remit. Why are they not able to refer me to a GP is beyond me.
Visited August 2023
Review titled Maryport Health Services
Replied on 01 September 2023
Dear Patient, thank you for getting in touch. We are sorry to read read about your recent experience. We usually respond to any Subject Access Requests within one month, if the request is more complex it may take longer. Any requests for GP letters may be subject to a charge as this is private work so please check with the Secretaries in case there is an outstanding fee to be paid before the letter can be provided. We would like to reassure you that all our clinicians have access to a GP, including the Nurses. If there any concerns they have requiring GP input they can make these arrangements for you. We would urge you to get in touch with the Practice to raise these concerns directly so we can look further into this and resolve them for you. Thank you
To report this as unsuitable, please contact the service desk
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Review titled Do not engage with patients
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
I am no longer with this practice. Over a couple of years I have received, as I recall, two prescriptions for a skin condition. Of which one was a repeat due the tub leaking. When I seen the nurse on the matter their response that I should use moisturiser. I replied I had done. Another nurse stated they could not do anything. When I phoned in I spoke to a receptionist who stated that they can not prescribe steroid cream again, the cream I was given was paraffin not a steroid. No response.
Visited July 2023
Review titled Maryport Health Services
Replied on 20 October 2023
Dear Former Patient, thank you for getting in touch. We are sorry to read about this experience. To allow us to investigate this please contact the Surgery to provide more details as we require specific dates and details so we can review this within its context. Thank you Maryport Health Services
To report this as unsuitable, please contact the service desk