Mayfield Medical Centre
37 Totnes Road, Paignton, Devon, TQ4 5LAContact details and opening times
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Reviews
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Review titled Difficult to get medical review
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2023
I rarely review anything but am doing so in the hope that the practise can improve. Didn't phone because online consultation continues to be the system and filled this in on Wednesday. Am concerned about my health. Received a text message same day to say that this had been passed to a Dr for consideration on Thursday. Rechecked the text message this am expecting a call from reception or admin about what Dr would want me to do. Discovered that the date of return call was planned for 6th July. I thought this was a text error so called the surgery to check. Spoke to a really nice receptionist - not her fault and she was lovely, but indeed a two week wait for a telephone call was correct. I am not urgent apparently - not sure how that can be deduced through an online consultation form. The feeling is that it's not important enough. What has happened for this much change in GP service delivery since the outbreak of Covid 19 for patients to need to wait two weeks for a call before treatment is suggested?
Visited June 2023
Mayfield Medical Centre has not yet replied.
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Review titled Online Consultation is Badly Flawed
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
Being unwell I tried to use the online consultation form, but it was constantly unavailable due to high demand. Two days later (Wednesday) I managed to secure a place and sent off my plea for help. I got a text saying a doctor would ring me on Friday. Friday came - no call. I rang on Monday and after 20 minutes wait, was told that the appointment was booked for 3 weeks ahead. Came the appointed day - no call and by the time it was clear I wasn't getting a call the surgery had closed. The system is broken and no one seems to care.
Visited June 2023
Mayfield Medical Centre has not yet replied.
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Review titled totally useless admin system
Rated 1 star out of 5
by annoyed and frustrated - Posted on 10 May 2023
I need to make an appointment to see a Dr, but I've more chance of seeing God. I phoned yesterday at 4.30- I was position 25, but at least I was in the queue, 35mins later I got through, only to be told 'there was nothing s/he could do as it was nearly 5.00. I should phone tomorrow 8.30. So I did and was already no 22. I waited, and waited and then waited some more, only to be told by a person that I had to fill out an Econsult form first.(I did and I'm going round in circles) Why, oh why couldn't that be included in the recorded message. I have paid for over an hour of phone use on this and am still no nearer seeing a doctor. It is a total unmitigated disaster. When I do eventually get past the front door, care is very good. Why are you still restricting entry? I hope this is seen by some of the partners. I wish I could escalate this. Do I expect anything to change??? Not really, I live more in hope than expectation. I recognise the difficulties we have all been living under, and although I am a pragmatic person and have trundled along through the pandemic with equanimity, but really this is not acceptable, and I apologise to the couple of staff I've been ratty with over this.
Visited May 2023
Mayfield Medical Centre has not yet replied.
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Review titled receptionist
Rated 2 stars out of 5
by MR CHRIS TIMMS - Posted on 14 February 2023
I don't know who the woman was I spoke to this morning to get an appointment to see a doctor but she was very short and abrupt ( no customer relations training there ) " you need to go online and fill out the form before calling " why have a phone line?? people are ill that's why they are calling, have some respect.
Visited February 2023
Mayfield Medical Centre has not yet replied.
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Review titled Information
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2023
Unable to find an email on the website and cannot find anywhere to send a query about recent test results.
Visited January 2023
Mayfield Medical Centre has not yet replied.
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Review titled Impossible to contact non-urgent out of hours
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2023
For several years now, the practice has been completely uncontactable out of hours. I often find I have non-urgent or admin queries out of hours (like over the weekend) that do not need to be triaged or dealt with until later the following week but due to suffering very bad brain fog, I will usually forget I need to ask the question by Monday. For example, today I want to know if there is any way I can have a back-up prescription for my meds as (thanks, brain fog) I often forget to order them, and spend several days off them; like at the moment. That’s a really non-urgent query but I have to wait until Monday to ask (either by eConsult - what a waste of triage time - or by spending an hour or so on the phone - what a waste of mine and the receptionists time). At which point, I’ll be back at work, hopefully have collected my meds and won’t even remember I needed to ask the question. As someone who is a sufferer of two long-term chronic illnesses that can cause severe brain fog, I often feel quite excluded by this lack of communication options and like I’m left with no where to turn. Which has had me extremely upset and in tears on several occasions because I can’t even send an email with a simple admin query. I have reviewed this similar experience several times for years via the feedback button on their online consultation service, but have seen no change. I don’t see the point in an online consult service that is still only available during practice hours. Surely it’d be easier at that point to call the surgery? Personally, I think that’s why the phone lines are still so busy. When they first installed the eConsult service, you were able to submit a consult at any time day or night, which was perfect. It would then be triaged the next time the practice was open and dealt with accordingly. If this was the case, I wouldn’t even mind using the service to submit admin/non-urgent queries in place of an email address. I really thought that the eConsult service was going to be the solution to overloaded practice receptions but it’ll never work if it’s only as convenient as making the phone call anyway. At least then people know someone’s already heard them.
Visited January 2023
Mayfield Medical Centre has not yet replied.
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Review titled Fabulous caring practice
Rated 5 stars out of 5
by Anne Ley - Posted on 19 January 2023
My doctor has helped me through my breast cancer diagnosis and treatment every step of the way. I forever indebted to their caring understanding of what I have had to go thru including chemo. I cannot tell you what a relief it is to have people at the surgery you know you can rely on. A big thank you to one of the receptionist who shared experiences with me. I can highly recommend this practice. Thank you all of you at mayfield.
Visited January 2023
Mayfield Medical Centre has not yet replied.
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Review titled Reliable, trustworthy, responsive
Rated 5 stars out of 5
by Sarah Champion - Posted on 03 January 2023
Always provide excellent care and service. People are quick to complain about an e consult or long waits on the phone but the triaging system is extremely effective, they always provide appropriate and timely support and I have always been able to access an appointment when needed, or reassured when not needed. All the doctors and staff have always been so wonderful, kind and efficient. Thank you for looking after me and my family.
Visited January 2023
Mayfield Medical Centre has not yet replied.
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Review titled Really good compassion , understanding and kindness shown
Rated 5 stars out of 5
by Sue Sullivan - Posted on 14 October 2022
I recently had need to complete an e consult online following a covid positive illness , the service I received was outstanding and the lady doctor who called to ask how I was and if I needed anything else was just absolutely lovely . Thankyou so much in such difficult times still showing such kindness and compassion and taking the time to listen and make me feel valued .
Visited October 2022
Mayfield Medical Centre has not yet replied.
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Review titled Very good Medical Centre
Rated 5 stars out of 5
by Barry C. Brown - Posted on 30 August 2022
I visited a new doctor (to me) on this occasion, but my observations apply to all the other doctors I've seen, and indeed to all the staff that I have had dealings with in the last ten years or so. I've received unfailing support, good advice and excellent medical decisions and I am very happy that I registered at this Surgery. Thank you, all of you. You're a great team.
Visited July 2022
Mayfield Medical Centre has not yet replied.