Mayfield Medical Practice
272 Willenhall Road, Wolverhampton, WV1 2GZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Mayfield Medical Practice.
Reviews
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Review titled Brilliant practice.
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2025
I’ve been with this practice for the last year and have to say I’ve always been blown away but the excellent service and experience I’ve had both personally, for myself and also my children. The staff are very friendly and try their best to help wherever possible. I genuinely have no complaints. I’m really impressed and have to sing their praises from reception to nurses, phlebotomists, HCA and doctors. My most recent experience of having my smear test was amazing. My nurse was lovely and so gentle. When I asked for a smaller speculum to be used, she immediately obliged. I was most impressed by the fact I asked to book my appointment on a Friday and got one on the Monday. Well done and thank you so much for your wonderful service. You make us all proud ♥️
Visited January 2025
Mayfield Medical Practice has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Ella - Posted on 15 July 2024
Called this morning with help booking online, says you can’t book same day online but the woman on the phone then said I could. Got notified 50 mins prior to the appointment so called to see if it could be pushed back by an hour or any point today and the lady on the phone was rude and spoke to me as if I was stupid. Doesn’t cost to be nice
Visited July 2024
Review titled Mayfield Medical Practice
Replied on 15 July 2024
Dear Ella, All appointments are available via our website, NHS App or by contacting the practice by telephone. On the website it guides you by explaining the service: "Same day urgent appointment requests will be responded to by a doctor on the day, and you will be offered the most appropriate appointment, we may not be able to give a time you prefer. Admin queries will be read by a member of the team within 2 working days. If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999." If you cannot attend this same day urgent appointment as assessed by the doctor then you should inform the practice as soon as possible for further advice. I gather after speaking to the staff you were not available to attend the given appointment and they are working with you to assist in conjunction with the assessing doctor, you also did not specify these requirements on your assessment form you completed online. This information is important for the assessing clinician so they can advise you correctly clinically. Thank you, Mayfield Medical Practice
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Review titled Difficult to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2024
My parents and I have been registered at the GP practice. Getting an appointment has always been a challenge due to busy phone lines and rude receptionists. Recently, they changed to a same-day appointment system, but the new online process is difficult for those not familiar with IT, like my parents. The form in the website is hard to navigate and not user-friendly, with multiple pages to fill out. My parents, in their late 60s, struggle to get appointments and suffer unless someone helps them to fill the form. A GP service should be more accessible than A&E, but this isn't the case. It feels like discrimination, and they aren't receiving proper care. I realise it is very likely that I'll receive a comment on this saying 'no issues have been notified to the GP'. That's because when I asked about the feedback from, I was told it is in the website, however,unable to find it. So may be need a website update as well
Visited February 2024
Review titled Mayfield Medical Practice
Replied on 03 May 2024
Dear Anonymous, All appointments are available via our website, NHS App or by contacting the practice by telephone. For a same day urgent appointment you will be assessed by a doctor and booked with an appropriate clinician or service. You can book a same day urgent appointment by using our website or by contacting the practice by telephone. There has been no change to appointment systems during the time period in which you have left a review. If you identify an issue whereby a patient cannot use our online services you can advise them to contact the practice by telephone and speak to a member of staff, or you can assist them by using the online services on their behalf. Thank you, Mayfield Medical Practice.
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Review titled Terrible service and efficiency
Rated 1 star out of 5
by Jacques Yeomans - Posted on 13 February 2024
This surgery lacks efficiency. I handed in a form from my employer over 3 weeks ago. I have rung numerous times and I have been told the DR has not looked at it, so it has been sat in a bag all this time. I was rang just the other day and the amount this is going to be costing me is awful. Almost £100 for 3 tick boxes, suppose that’s because you can charge what you what because you know your patients need this. I have risked my employment being withdrawn because of this practice. Absolutely terrible service!
Visited January 2024
Review titled Mayfield Medical Practice
Replied on 28 February 2024
Dear Jacques, Thank you for your comments. I note that on our system we have already dealt with your query and responded to you directly on this matter. As this is a public platform I can’t disclose many of the details on here but I hope our email clarifies any queries you have.
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
Called to see when the next appointment was, due to a sensitive subject i needed a fit note for work, i was given an appointment that day and was called within the hour, the doctor was very understanding and helpful, so glad to have such good service after my traumatic few days. Thank you
Visited September 2023
Review titled Mayfield Medical Practice
Replied on 21 September 2023
Dear Anonymous. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice supported you in a way in which catered for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled Excellent surgery
Rated 5 stars out of 5
by Jenny - Posted on 03 October 2023
Always listening and so helpful. The staff are so pleasant which is a change from anything I experienced before. I would say a very well run medical practice
Visited September 2023
Review titled Mayfield Medical Practice
Replied on 05 October 2023
Dear Jenny. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice is supporting you in a way in which caters for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled cannot fault
Rated 5 stars out of 5
by Joanne - Posted on 16 May 2023
I have been with this GP surgery for over 10 years now, and can say its fantastic, it made me realise how poor my previous GP practices were. Never had problems getting through on the phone, and staff are always friendly and accommodating. Any issues i have had have always been dealt with effectively. I never feel rushed, and health concerns have been addressed. Highly recommend.
Visited April 2023
Review titled Mayfield Medical Practice
Replied on 30 June 2023
Dear Joanne. Thank you for taking the time to leave a review. We appreciate your kind and supportive comments and are glad that the practice is supporting you in a way in which caters for your needs. Thank you from all the Doctors, Nurses and Staff at Mayfield Medical Practice.
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Avoid this surgery at all costs. Really unhelpful. Fail to pick up phone in the mornings in a timely manner and then when you do eventually get through all the appointments have gone! No rhythm or reason as to how appointments are allocated apart from randomly- repeatedly told that no appointments available every day when ringing in- like ground hog day. When you ask to speak to Practice Manager they are never there!!!
Visited February 2023
Review titled Mayfield Medical Practice
Replied on 27 February 2023
Dear Anonymous. Thank you for taking the time to leave your comments. For the date that you posted we had no issues raised directly with the practice. Please could you contact the practice directly so we can deal with any issues specifically and in context. Regards, Mayfield Medical Practice.