Mayfield Surgery
54 Trentham Road, Longton, Stoke-on-Trent, Staffordshire, ST3 4DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by John N - Posted on 05 December 2024
Was a good exprience. Listened to what I was saying and I didn't feel rushed. Was good to talk with a professional about my anxiety.
Visited December 2024
Mayfield Surgery has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2024
Poorly child... so doctors send me to pharmacy which is fine I no they are busy . Pharmacy fantastic but concerned a chest infection. So I ring doctors to tell them and pharmacy sent there response to ... only to not be seen by a doctor and palmed off . Never received this from the doctors before so I am disappointed . They told me the pharmacy have a duty of care so wheres the doctors duty of care????
Visited December 2024
Mayfield Surgery has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2024
As a patient with emphysema and asthma I was diagnosed with a lung infection. Having finished my antibiotics and still having lung pain, struggling with breathing and coughing I made an appointment. I was told you can’t have any more antibiotics. You’ve had two lots and the last course will still be working. I thought fair enough so said “If my condition worsens over the next few days I’ll get back in touch” to be told “no don’t”. I am still no better and it worries me that if it does get any worse I have no back up. Maybe to have been offered a rescue pack of steroids and antibiotics would have been a good solution.
Visited November 2024
Review titled Mayfield Surgery
Replied on 22 November 2024
Dear Patient, Thank you for sharing your concerns, and we’re sorry to hear that you’re still struggling with your symptoms. We understand how worrying it can be to not feel better, especially with your underlying conditions. Unfortunately, we cannot respond in full to anonymous reviews, but we would greatly appreciate the opportunity to discuss your concerns directly. Please contact us at MayfieldPracticeManager@staffs.nhs.uk at your earliest convenience so we can ensure that you receive the proper care and support moving forward, including exploring options like a rescue pack of steroids and antibiotics if necessary. Your health and well-being are important to us, and we are here to help. Mant thanks, Lindsay Practice Manager
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Review titled Surprised the surgery has an overall 2 star rating.
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2024
I was very happy with the reply to my 1 star review telling me how their patients were important and to get in touch at my earliest convenience. I emailed the address given within a couple of hours on Friday. It’s now late Tuesday afternoon and I still haven’t been contacted.
Visited November 2024
Mayfield Surgery has not yet replied.
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Review titled Wow awful timing!
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
I came in for a minor surgery. Having issues previously I turned up 15 minutes early also. I was then left waiting an additional 30 minutes! You turn up late they don’t see you you turn up early they don’t see you any earlier. Any apologies or explanation. Just rude!
Visited September 2024
Review titled Mayfield Surgery
Replied on 22 November 2024
Dear Patient, Thank you for sharing your feedback, we sincerely apologise for the frustration you experienced. We understand how important it is to be seen promptly, especially when you've arrived early. Unfortunately, not all minor surgeries are straightforward, and complications can sometimes arise, leading to delays. However, we recognise that we should have communicated this to you more effectively. Your concerns about the wait time and lack of communication are noted, and we will review this with our team to ensure a more efficient and respectful experience for our patients in the future. We truly appreciate your patience and hope to have the opportunity to provide you with a better experience next time. Many thanks, Lindsay Practice Manager
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Review titled Prompt Reply
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
Within an hour, I was given an appointment with a physio at a primary care centre near to where I live for the following day.
Visited September 2024
Review titled Mayfield Surgery
Replied on 22 November 2024
Dear Patient, Thank you so much for your kind feedback! We're pleased to hear that we could quickly arrange an appointment for you with a physio at a convenient location. We aim to provide efficient and accessible care, and it's great to know that you had a positive experience. If you need anything else, don't hesitate to reach out. Many thanks, Lindsay Practice Manager
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Review titled Worst GP in northampton
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Got a message from GP that my appointment is on 6/8/24 at 12:00 so I reached there before and I said all my details to a lady and she confirmed my appointment and told me have a seat and someone will call you. I was waiting till 1:00pm and nobody called! The lady which had confirmed my appointment called me and asked me again , what is your date of birth? I told her again and she confirmed my name again and she was talking with herself... then she started talking with her colleague which was besid her and I think she mentioned this issue to her that she has forgotten to check me in, in the system !! They took my phone and looked to message about my appointment then she asked me why I'm there for what reason?? I said I don't know the doctor knows that is why I have appointment. As far I know I'm a heart patient I have two stent in my heart and my medication has finished as well so maybe there are some important check up needs to be done, she said you don't have appointment here?? What ?? Then who send this message to me ? She says I don't know!!! Then who knows?? She says I don't know!!! I told her when I come here one hour ago your colleague asked my details and then confirmed my appointment and asked me to have seat there to be called by someone but why and how you say I don't have appointment now after one hour ??? She said go online and book appointment. I said the link you have sent months ago isn't working and there is no appointment she said no there is alot of slots go and book there, whilst she repeated two times that I'm in position 2 for today's appointment but she ignored her words and told me go and here is no appointment. I asked her if something happened in the system any error or something that's ok rebook it for today or tomorrow she refused and said no go and book by that useless link. They were very rude, unprofessional, impolite, illiterate, irresponsible with a very racist behaviour, i can confirm this. I will go ahead to raise an official complaint against them to the ministry of health and all other related departments. It's not that easy to do this with people. Their place is not there. They should stay at home or if they want to work, cleaning is a better job for them. That's appropriate job for them. Customer service/support, in a GP with patients is not easy job. Educated people with kind heart and big patient can do this.
Visited August 2024
Review titled Mayfield Surgery
Replied on 07 August 2024
I am very sorry you felt the need to leave a negative review but I must point out that our Practice is not in Northampton and I can only assume this review has been left in error. If you wish to contact me directly please call 01782 315654 or email MayfieldPracticeManager@staffs.nhs.uk I would be grateful if you could remove this incorrect review. Many thanks Lindsay Practice Manager
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Review titled Faultless service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Contacted Mayfield today on behalf of my daughter, via the online triage and received an instant response requesting some photos to support diagnosis. Once sent I yet again received an extremely prompt response with a suggestion for treatment and a plan of action if this wasn’t successful , once agreed a prescription was sent to the pharmacy which I collected a few hours later. Exceptional service, excellent communication, consultation proportional and suitable to my daughter’s need. I have had to contact the surgery a few times recently and this has been my experience each time. The surgery has made great improvements over the last year or so, keep up the excellent work. Thankyou!
Visited July 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
That's wonderful to hear! It sounds like you had a truly efficient and caring experience with the surgery. We are pleased to hear you had excellent communication and swift action. Thank you for your kind words.
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Review titled Results
Rated 4 stars out of 5
by Denise Deakin - Posted on 04 May 2024
Thankyou to my Doctor ( and the Scan department for sending them over to GP ) for informing me of my scan results via text 2hours after having the procedure. I was told to call the surgery a week after the scan for my results so was extremely surprised and relieved to receive a text saying all was well . Thankyou
Visited May 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Dr Mrs Deakin, It's fantastic to hear that you had such a positive experience! Receiving your scan results so quickly must have been a great relief. We are pleased that we could keep you informed and at put you at ease. Thank you for sharing your story, and best wishes for your continued health. Lindsay, Practice Manager
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Review titled Prescription lot easyer to get
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I normaly have to get to my doctors and post my perscription iv got biopolar and clinical anxsity and persanity disarder its very hard to leave my house with out getting exstreamly axnsioux with than makes meal feal exsteamly angry like flight or fight and this is how i feel every time i have to go do somthing simple like post a prescription so when iv used the link for the first time to day omg its stoped all tht strees and anxs from happing witch would take me a day 2 get over. It is so simple enter your name choose what service u want enter a few details in peacfull inviroment no stress no ques excellent service. Will be getting my perscription this way all the time now. Brillant
Visited March 2024
Review titled Mayfield Surgery
Replied on 31 July 2024
Thank you for sharing your experience. It’s great to hear how much this new service has positively impacted your life. Managing mental health conditions can be incredibly challenging, so it’s great that this online service has made such a difference to you. Being able to handle your prescription without the added stress and anxiety is clearly a huge benefit. Many thanks, Lindsay Practice Manager