Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Should not be allowed to call themselves a medical practice!
Rated 1 star out of 5
by Peter Mallard - Posted on 28 August 2024
I have tried to contact my local surgery by phone approx 15 times at various times of the day from 08.00 onwards. I am taken through the "phone menu"only to be told that all of the call handlers are busy, phone back later. The call is then terminated, I am not put on hold, just cut off! I have just tried to do an econsultation at 08.30 am this morning, the service is offline....why?...... the site says (copied and pasted) "The eConsultation system is currently offline to give our clinicians time to review and respond to all submitted consultations." It seems to be impossible to contact these so called professionals.
Visited August 2024
Mayflower Medical Group has not yet replied.
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Review titled Awful!
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
Awful practise, tried completing an econsult all week. They open at 8am I tried at 8am 08.01, 08.07, 08.14, 08.19 not available, went into the surgery it's self to be told they turned them off at 08.20, I have photo proof that they didn't open at all. I have also tried to call but get "all of our agents are busy dealing with other patients, please call back later" and then the call drops!! Asked to speak to the practise manager, got their name however the only way to contact her is by phone, however I cannot get through!!
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear patient, Thank you for raising your concerns. Mayflower are often finding that the old eConsult link is being used, which is why you are getting this message. If you would like to contact us direct, we can check this link for you. Our governance email address is- d-icb.mayflower.feedback@nhs.net. The phone calls being dropped has been investigated by our digital lead and the phone queues have been updated with the provider, following a previous report of this issue. This should not be the case going forward. Thank you Mayflower MG.
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Review titled Not fit for purpose.
Rated 2 stars out of 5
by Disgruntled Patient - Posted on 08 August 2024
Advised to book appointment cannot do this over phone need to do e-consult. Every day this week the e-consult facility has been offline when I have attempted to do it. Ring the surgery to be told by automated everyone is busy call back later call disconnects. No wonder the ED is heaving with people wishing to see a Dr. Things were supposed to improve since been taken over however it is getting progressively worse!
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear patient, Thank you for raising your concerns. Mayflower are often finding that the old eConsult link is being used, which is why you are getting this message. If you would like to contact us direct, we can check this link for you. Our governance email address is- d-icb.mayflower.feedback@nhs.net. The phone calls being dropped has been investigated by our digital lead and the phone queues have been updated with the provider, following a previous report of this issue. This should not be the case going forward. Thank you Mayflower MG.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Today I attempted to make an appointment with a gp. Recently I received an email stating that an appointment could be made either in person or over the telephone. This is not true as I tried to make an appointment only to be told that I would have to do an e-consult which was closed when I attended the surgery. Why? I have not had an appointment with a doctor since the start of the Covid outbreak however I do now require one. I have a lot of pain which I have tried to stop with the assistance of the local Pharmacy to no avail. I have been advised to submit an e-consult in the morning of 8/08/24 at the reception which is not exactly private so why did a text get sent to say phone or in person when this is not the case.
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear Patient, thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our governance inbox - d-icb.mayflower.feedback@nhs.net Thank you, Mayflower MG.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Absolutely atrocious service - a Kafkaesque nightmare of unfeeling bureaucracy, seemingly deliberately designed to lock consumers in a funhouse maze of automation. Repeated dead ends in the phone system options, random cancellation of medications with no warning, strange time limits concerning what services are available at what time. If this review seems overly dramatic, note that I’m currently withdrawing from my medication (their fault), and also stuck in a phantom zone loop of phone options, some of which lead nowhere, forcing me to hang up and try again. Note that it doesn’t have to be like this - I changed GPs due to moving home, and my last place was fantastic.
Visited July 2024
Review titled Mayflower Medical Group
Replied on 22 July 2024
Dear Patient, We are sorry to hear of your recent experience. Mayflower have moved across to a new telephony provider, following our feedback from patients. If this is a recent experience it is important to inform us of your details, so that an audit can be undertaken. This would be the same for your medication and time limits, as this is not clear in regards services and what you mean by this. If you could email our governance email address and our team would be happy to investigate- d-icb.mayflower.feedback@nhs.net
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Review titled Unacceptable
Rated 1 star out of 5
by Liz Anstey - Posted on 26 July 2024
It is now 3.20pm on Friday afternoon and I have just tried to respond to a text, reminding me to phone in and make an appointment for a health review of my condition. The message I heard was as follows: "This is Mayflower Medical Group. Our surgeries are all now closed. Our opening hours are 8.00am - 6.00pm. We are closed at weekends and on all Bank holidays. If you have a medical emergency, please ring 999." Then the line went dead! I repeat: This was at 3.15pm on a Friday!!!!!
Visited July 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Thank you for leaving a comment on our page. Our opening times are 08.00-18.00 and Mayflower have not had reports of this issue, until now. We will raise this with our digital lead to review this date you have written in the comments. if you would like this feedback to you direct then please reach out to our governance email address - d-icb.mayflower.feedback@nhs.net Thank you, Mayflower MG.
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Review titled No improvement
Rated 1 star out of 5
by Caroline - Posted on 24 June 2024
I rang the doctors phone number at 8 this morning and was lucky enough to be no 1 in the queue. 45 minutes later having not been answered I got in my car and drove to the surgery in sterling road with my phone still on hold, no 1 in the queue. The receptionist was sorry but unable to help. I have an ongoing injury of 4 weeks with no help from anyone. What an appalling service. I was told they have made staff cuts of 30%. This practice was taken over in April, I didn’t think it could actually get any worse, but it has. Just left me totally frustrated.
Visited June 2024
Review titled Mayflower Medical Group
Replied on 01 July 2024
Mayflower MG are sorry to hear of your recent experience. We would be happy to look into this further for you as it sounds as though there might of been a glitch in the phone system, if you were number 1 in the queue, you should have been answered in a much quicker time frame. For an appointment request you can complete an eConsult and this will be triaged and you will be care navigated to the most appropriate appointment, whether that is with a GP or another allied health professional. It is important for us to review and be able to put measures in place going forward. You can reach out to the governance email address on - d-icb.mayflower-governance@nhs.net.
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Review titled Worse practice
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
I have been calling the surgery for an appointment after receiving bad blood results and after speaking to my Dr at my work place ,who is concerned that I hadn't started treatment yet has emailed my surgery. I was advised to call my surgery again to mention the email that has been sent and to reviewed immediately but the receptionist was not helpful at all and couldn't offer any appointments. Lack of patient care at Stirling Road surgery. I would not recommend anyone to attend this surgery and I will be taking this further.
Visited June 2024
Review titled Mayflower Medical Group
Replied on 01 July 2024
Please contact the governance team email address so that we can audit and investigate the comments that you have made above, d-icb.mayflower-governance@nhs.net. Thank you Mayflower Medical group.
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Review titled Register elsewhere!
by Anonymous - Posted on 20 June 2024
At appointment for my mental health yesterday, my GP explained they would not be able to personally follow me up (as before) and they could not pre-book me any follow up slot due to lack of appointments. My GP told me of staff is being made redundant (including GPs) and this is due to a new provider having taken over running in April 24. I started crying in front of the doctor. How is this possible that I cannot get an appointment? I will be registering elsewhere.
Visited June 2024
Review titled Mayflower Medical Group
Replied on 01 July 2024
All clinicians have follow up appointment slots that they can book into, at least four week in advance for any follow-up care that is needing to be provided to you, as a patient. Please can you contact the governance via this email address so we can investigate this feedback further- d-icb.mayflower-governance@nhs.net
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Review titled No confidence in the service
Rated 1 star out of 5
by Stuart Anderson - Posted on 15 June 2024
I spoke to a receptionist at Stirling Road surgery yesterday (late afternoon). She said that a referral had been made for me (in response to an earlier e-consult) but that this had been rejected some time ago (no one told me) and also that she could not guarantee that anyone had looked at the information I gave and that it had possibly gone missing due to being passed around the 5 sites. This leaves me with a sense of 'lack of professionalism' and 'no confidence in the practice'. Service is badly managed and under-funded.
Visited June 2024
Review titled Mayflower Medical Group
Replied on 01 July 2024
It is important for us to be able to provide you with an update to the comment that you have left on the page and to not breach GDPR. The information that you have recorded is not correct and therefore please can you contact the group via our governance team on- d-icb.mayflower-governance@nhs.net. The team would be happy to provide you with up to date information. Thank you, Mayflower Medical group