Mayflower Medical Group
Stirling Road Medical Ctr, Stirling Road, Plymouth, PL5 1PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 2 stars out of 5
by Megan Hamzat - Posted on 15 October 2024
Filled out an econsult at 8am on Monday morning. Received an email to say i would be contacted within 48 hours. I couldn’t wait that long due to having quinsy so I called and explained this. I was told to ring 111 who sent me to the pharmacy who ironically weren’t able to prescribe antibiotic. Long story short ended up being admitted to the emergency department. Two days later still waiting for my call back… awful system.
Visited October 2024
Review titled Mayflower Medical Group
Replied on 16 October 2024
Dear Megan, Thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our Patient Engagement Manager d-icb.mayflower.feedback@nhs.net so that we can make contact with you to discuss. Thank you
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Review titled Really Helpful
Rated 4 stars out of 5
by Ashleigh - Posted on 10 October 2024
I had some issues during pregnancy with my daughter, and since giving birth I have also had some problems. The GP surgery has been really helpful! I have always managed to talk to someone within 24 hours or get an appointment! Recently I have had a few health problems which they have took seriously and saw me for
Visited October 2024
Review titled Mayflower Medical Group
Replied on 14 October 2024
Thank you for taking the time to provide positive feedback to the Group. Its really appreciated. We will share this with the Team.
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Review titled Gone Downhill
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
Submitted an econsult over a month ago, still waiting for an appointment. Have tried numerous times to call. You sit in a queue for ages (2 hours plus) and still don’t get answered.
Visited September 2024
Review titled Mayflower Medical Group
Replied on 07 October 2024
The eConsultations are processed daily and there is no delays or waits for these to be reviewed. It sounds like you might have loaded the old link to our eConsultations. If you refer the the website there is the correct link loaded on there for you to use. Thank you
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Review titled Difficult to Engage With
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
I have waited on 'phone for 1 hour ++, only to be told "try again tomorrow". It is difficult to access to access repeat perscriptions, advice and certainly not an actual appointment . I consider this practice to be branded as dangerous. It has already led to an emergency admission from A&E at Derriford hospital.
Visited September 2024
Review titled Mayflower Medical Group
Replied on 07 October 2024
In order for us to investigate your comment, please could you reach out to - d-icb.mayflower.feedback@nhs.net. Mayflower can audit the calls with the number that you have called on, to see what had happened. The group have a specific line for the pharmacy team and a phone at site, should you have any prescription queries, so that you can speak with a member of the pharmacy team, who would be happy to help you. As a patient you can also download the NHS app that can help with medication that might require you requesting more or checking the progress of any requests. Mayflower are working with our social prescribers to provide patient support to get the NHS app set-up on your mobile devices, should this be an option for you. Further details will be shared with our patients regarding this. Thank you.
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Review titled Poor Service
Rated 1 star out of 5
by Jackie - Posted on 11 September 2024
My self and my husband had txt messages to say we are due flu vaccinations. I was able to book mine at our local surgery. However my husband was given a different surgery but there were no appointments available. When I tried to phone to make an appointment for him at our local surgery as there were lots of appointments available. The recorded message took me through the procedures then as in previous reviews all our agents are busy try again later. By all accounts this has been going on for some time and not been rectified as stated in previous responses. Very poor service by current providers who promised things would improve when they took over.
Visited September 2024
Review titled Mayflower Medical Group
Replied on 07 October 2024
Thank you for your feedback regarding booking a flu vaccination. The surgeries reached out to our patients with a link to be able to book an appointment direct rather then call or visit the surgery. This was booked in anticipation for the deliver of the vaccines. If you are under the criteria for a flu vaccine then a link would of been sent to book the appointment.
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Review titled Should not be allowed to call themselves a medical practice!
Rated 1 star out of 5
by Peter Mallard - Posted on 28 August 2024
I have tried to contact my local surgery by phone approx 15 times at various times of the day from 08.00 onwards. I am taken through the "phone menu"only to be told that all of the call handlers are busy, phone back later. The call is then terminated, I am not put on hold, just cut off! I have just tried to do an econsultation at 08.30 am this morning, the service is offline....why?...... the site says (copied and pasted) "The eConsultation system is currently offline to give our clinicians time to review and respond to all submitted consultations." It seems to be impossible to contact these so called professionals.
Visited August 2024
Review titled Mayflower Medical Group
Replied on 07 October 2024
Dear Mr Mallard, Mayflower are sorry to hear that you have not had a positive recent experience at the surgery. Mayflower have recently had a new phone system installed and we are continuing to work in the background to make tweaks. There is a limited number of calls that can hold in the queue. This was following feedback from patient's waiting or being placed on hold. They did not want this as an option. There is the option of a call back that allows you to be called when you are front of the queue. Mayflower are working with the new provider and our eConsults are being extended in regards to the opening hours, the only reason it will close is due to the volume that has been received. It means that the clinical team have time to review, assess and triage what has come through and avoids any delays to our patients. As a patient you can reach out to us in other ways, should you be able to. if you would like further information, then please email d-icb.mayflower.feedback@nhs.net. Thank you
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Review titled Awful!
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
Awful practise, tried completing an econsult all week. They open at 8am I tried at 8am 08.01, 08.07, 08.14, 08.19 not available, went into the surgery it's self to be told they turned them off at 08.20, I have photo proof that they didn't open at all. I have also tried to call but get "all of our agents are busy dealing with other patients, please call back later" and then the call drops!! Asked to speak to the practise manager, got their name however the only way to contact her is by phone, however I cannot get through!!
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear patient, Thank you for raising your concerns. Mayflower are often finding that the old eConsult link is being used, which is why you are getting this message. If you would like to contact us direct, we can check this link for you. Our governance email address is- d-icb.mayflower.feedback@nhs.net. The phone calls being dropped has been investigated by our digital lead and the phone queues have been updated with the provider, following a previous report of this issue. This should not be the case going forward. Thank you Mayflower MG.
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Review titled Not fit for purpose.
Rated 2 stars out of 5
by Disgruntled Patient - Posted on 08 August 2024
Advised to book appointment cannot do this over phone need to do e-consult. Every day this week the e-consult facility has been offline when I have attempted to do it. Ring the surgery to be told by automated everyone is busy call back later call disconnects. No wonder the ED is heaving with people wishing to see a Dr. Things were supposed to improve since been taken over however it is getting progressively worse!
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear patient, Thank you for raising your concerns. Mayflower are often finding that the old eConsult link is being used, which is why you are getting this message. If you would like to contact us direct, we can check this link for you. Our governance email address is- d-icb.mayflower.feedback@nhs.net. The phone calls being dropped has been investigated by our digital lead and the phone queues have been updated with the provider, following a previous report of this issue. This should not be the case going forward. Thank you Mayflower MG.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Today I attempted to make an appointment with a gp. Recently I received an email stating that an appointment could be made either in person or over the telephone. This is not true as I tried to make an appointment only to be told that I would have to do an e-consult which was closed when I attended the surgery. Why? I have not had an appointment with a doctor since the start of the Covid outbreak however I do now require one. I have a lot of pain which I have tried to stop with the assistance of the local Pharmacy to no avail. I have been advised to submit an e-consult in the morning of 8/08/24 at the reception which is not exactly private so why did a text get sent to say phone or in person when this is not the case.
Visited August 2024
Review titled Mayflower Medical Group
Replied on 12 August 2024
Dear Patient, thank you for taking the time to leave a comment. In order for us to investigate the concerns that have been raised, please can you email our governance inbox - d-icb.mayflower.feedback@nhs.net Thank you, Mayflower MG.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Absolutely atrocious service - a Kafkaesque nightmare of unfeeling bureaucracy, seemingly deliberately designed to lock consumers in a funhouse maze of automation. Repeated dead ends in the phone system options, random cancellation of medications with no warning, strange time limits concerning what services are available at what time. If this review seems overly dramatic, note that I’m currently withdrawing from my medication (their fault), and also stuck in a phantom zone loop of phone options, some of which lead nowhere, forcing me to hang up and try again. Note that it doesn’t have to be like this - I changed GPs due to moving home, and my last place was fantastic.
Visited July 2024
Review titled Mayflower Medical Group
Replied on 22 July 2024
Dear Patient, We are sorry to hear of your recent experience. Mayflower have moved across to a new telephony provider, following our feedback from patients. If this is a recent experience it is important to inform us of your details, so that an audit can be undertaken. This would be the same for your medication and time limits, as this is not clear in regards services and what you mean by this. If you could email our governance email address and our team would be happy to investigate- d-icb.mayflower.feedback@nhs.net