Meadowbrook Surgery
4 Meadowbrook Road, Halesowen, West Midlands, B63 1ABContact details and opening times
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Reviews
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Review titled A wonderful member of reception staff
Rated 5 stars out of 5
by Liz Galligan - Posted on 24 June 2024
A very helpful young man, what a star! What a wonderfully refreshing experience; he was helpful, empathetic and came to my aid as he promised.
Visited June 2024
Meadowbrook Surgery has not yet replied.
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Review titled Terrible Communication
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
I called yesterday due to my 4 year old little boy complaining of pain when passing urine. I was number 2 in the telephone queue, my call wasn’t answered for 14 minutes, when I finally spoke to someone I was told all the appointments were gone. Number 2 in the queue yet no appointments! I asked the man I spoke to if I could have a telephone appointment, apparently not even this was possible, it was only because I made it abundantly clear that my little boy was experiencing multiple symptoms of a Uti that he said ‘guess I could speak to the on call doctor’ he asked me what the symptoms were, pain when passing urine, frequent urination and slight redness - off he went. He called me back just under 2 hours later telling me the Doctor had prescribed 2 items, one oral and one cream, so I asked him ‘did the doctor confirm he thinks it’s a water infection?’ To which his reply was ‘no he didn’t say that’ so I asked what it was he thinks it is.. and this is where I am absolutely appalled, his reply was ‘I don’t know I can’t remember I guess I could check’ but then never proceeded to go check.. at this point I’d had enough of the call. I went to the chemist and before allowing my son to have any of the medication prescribed to him I spoke with the pharmacist to find out what had been prescribed and what they were for. The oral medicine she said was typically used for skin infections and the cream was used for bacterial infections usually of the nose.. she said shed never seen this cream used on a genital area. I spoke with her in depth about my sons symptoms and she agreed it sounded like a Uti - she looked at the bnfc website and confirmed what medication should be used to treat someone of his age with these symptoms. She advised to go back to the surgery and have the prescription changed. The man I spoke with on reception at Meadowbrook surgery I feel, clearly didn’t relay the information to the prescribing doctor correctly else surely the doctor would have prescribed the correct medication. The doctors at this practice are wonderful, when you are eventually able to get an appointment they are knowledgable and helpful but getting through the bouncers on reception is becoming a joke. And if they can’t relay information correctly to a doctor then that could be dangerous. I could have given my son unnecessary medication, if this was to happen to someone else then they could be giving their children, or themselves the wrong medication, I am honestly so angry the more I think about it. May I add, every time you go into Meadowbrook there’s absolutely no patients waiting in the waiting area, when I had to go in yesterday to get the prescription changed not a single person was in there yet I was told all the appointments for the day were gone. My partner has been with this surgery years, I myself 6 years and my son since he was born and we will be moving practices. I hope this draws attention to my issues & someone contacts me as I really am quite angry.
Visited June 2024
Review titled Meadowbrook Surgery
Replied on 19 June 2024
Dear Anonymous Thank you for your feedback following your recent contact with the surgery. I am disappointed to learn of your experience; could you please contact me at the surgery so we can discuss this further. Kind regards. Mrs Mandy Hands (Practice Manager)
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Review titled Very good practice
Rated 5 stars out of 5
by M.Beasley - Posted on 13 June 2023
The staff are very friendly and where possible will do everything to get you the right advice and appointments.The ladies that do the prescriptions are very helpful.
Visited June 2023
Review titled Meadowbrook Surgery
Replied on 19 June 2023
Dear M Beasley Thank you for your positive feedback on the service we provide. I have relayed your feedback to the staff here at Meadowbrook Surgery. Kind regards. Mandy Hands Practice Manager
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Review titled The doctors amazing issue you can't get a appointment
Rated 1 star out of 5
by Nadine Theresa dianne Parker - Posted on 11 January 2023
I had major surgery Friday 6th I have been distarged since late Monday night tried getting a appointment 2 days running to speak to a doctor about a serious heath worry but everytime I call they say no appointments even if 8.35 in morning surely if I'm ill after surgery my doctor should help but they tell you to call 111 even though 111 are telling you to go to the gp I'm sick of eing treated like my life don't matter
Visited January 2023
Meadowbrook Surgery has not yet replied.
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Review titled Rubbish service off reception
Rated 1 star out of 5
by Nadinetdparker - Posted on 11 January 2023
I called 5 times 2 days was told to call 2.30 for a emergency appointment but I call smack on 2.30 1st in queue but apparently no appointments all gone in the 30 seconds it took to answer the phone .it's always the same when I call they see my number either let it ring for ages or lye to me .yet apparently had exactly the same appointment free for Thursday even though I refused it in the morning when they said to call at 2.30 how's that possible .they don't care you just come out of major surgery at all
Visited January 2023
Meadowbrook Surgery has not yet replied.