Measham Medical Unit
High Street, Measham, Swadlincote, Derbyshire, DE12 7HRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt service with a smile
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
From Receptionist in the reception area to Nurse extracting stitches, the processes were quick and patient-friendly.
Visited September 2024
Measham Medical Unit has not yet replied.
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Review titled Prescription ordered by GP wrong
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Dispensary couldn't help. They need to get appointment when available to them. Have asked to be kept informed.
Visited December 2023
Review titled Measham Medical Unit
Replied on 06 December 2023
Thank you for your feedback. I'm sorry to hear you were disappointed with the service you have received. I am unable to investigate this further as the review has been submitted anonymously. If you would like to discuss this further, please email measham.doctors@nhs.net or call 01530 270667. Kind regards, Measham Medical Unit
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I have had excellent treatment over many years. Have just had major surgery and are being looked after well. The shuttle bus is a big help. If you treat the staff with respect they will treat you the same. We are lucky to have them.
Visited August 2023
Measham Medical Unit has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I had heard from other people how poor Measham Medical Unit had become but have now experienced it myself. This is the first time I’ve needed the medical unit since before Covid. My son had badly injured his toe and tried to get through to the medical unit for 2 days. The phone wasn’t answered and was cut off twice! Ended up at the walk in centre who dressed the wound, said it was a good job we went as an infection had set in and needed antibiotics which they issued. Was told an email would be sent to the medical unit as it would need re-dressing in 2 days. Managed to get through to the medical unit to make this appointment only to be told none available for a further 5 days! Had to go back to walk in centre and wait for 2+ hours to have it dressed, extremely inconvenient. This is appalling service from Measham Medical unit and I find it hard to believe that a nurse wasn’t available for 10 minutes to dress a wound. This is a minor injury compared to others and it’s extremely concerning that this is happening. Someone at a high level should be looking at the issues at the medical unit as service has seriously declined.
Visited June 2023
Review titled Measham Medical Unit
Replied on 07 June 2023
Dear Patient Thank you for your feedback, my name is Tracey Lidgbird and I am the practice manager. We are sorry you have had a negative experience with the Medical Unit recently. Our phone lines are incredibly busy in the mornings and we understand that it can be hard to get through. We continue to work hard to improve this, and have other options available to access us such as online bookable appointments and engage online consultations. Unfortunately, we have a finite capacity and once appointments are booked we do have to ask patients to access other services which are provided for this reason- such as the minor injury unit and walk in centres. It is not possible to look into the exact circumstance of the issues you raise as it is anonymous. If you want us to look into it in more detail then please contact me. You can do this by emailing measham.doctors@nhs.net or calling on 01530 270667. Thank you.
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Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
The sheer volume of people phoning first thing in the morning means you do have to keep pressing re dial, but I expect this, given you can largely only book on the day appointments first thing. Once I was through to the receptionst, my experience was exemplary from start to finish. I was spoken to with kindness by the receptionist, given a same day appointment and then had a very thorough check up with a nurse practitioner, who put forward a plan of action there and then. I could have come away in sheer panic, but my experience from start to finish made me feel valued and more at ease about the reason for my visit.
Visited June 2023
Measham Medical Unit has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Nigel Frearson - Posted on 05 May 2023
It took a month to actually get to see someone about my ears being Itchy and inflamed inside, when I did finally get to see someone in person she confirmed the inside was dry, Flakey and red so she suggested a spray to use three times a day and she would sent a prescription up to the Chemist to be collected after 2pm that day. I went up after 2 to be told they had not recieved any prescription for me and to contact the surgery, so I called in on my way home to be told the Lady in question did not bother to do my prescription but she had now gone home as she finishes at 11 and she would not now be back in until tuesday. I had to take a day off work for this appointment so I lost a days holiday for nothing. No wonder the NHS is in such a state when you cant get staff that can be bothered to do their job properly, Meanwhile I am no better off than before I went, What a shambles this surgery has become, 20 years ago it was a surgery to be proud of, sorry to say no longer.
Visited May 2023
Measham Medical Unit has not yet replied.
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Took my son who didn't even see a proper doctor, diagnosed with scarlett fever so got prescribed antibiotics which apparently no longer make.. said I could collect at 1pm nowhere had it and waiting hours for a call back off them to change to an alternative..my son needed the antibiotics as soon as not hours after absolute disgrace I used to like this surgery but my view on it has definitely changed.. especially when I childs health is involved!!
Visited May 2023
Measham Medical Unit has not yet replied.