Melbourne Park Medical Centre
Melbourne Park Med.Ctr., Melbourne Road, Aspley, Nottingham, Nottinghamshire, NG8 5HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cannot book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
Speed dial phoned at 8am, started at number 27 in the queue. 48 minutes later my call was answered to be informed that all the appointments had gone. The previous week I had a phone consultation with a doctor who said If my condition did not improve I should phone back for a face to face examination and tests. I was instead given an appointment for the 10th of July. If my condition worsens I will have no choice but to go to A & E. What kind of service is this for the local community. The surgery website has the tagline "our doors are open for everyone". Well they are not, your receptionist gatekeepers are placing peoples lives at risk.
Visited May 2024
Review titled Melbourne Park Medical Centre
Replied on 03 June 2024
Dear Patient, We are sorry that you had a poor experience when contacting us. If you would care to contact us, we would be more than happy to investigate further. We are aware generally that patients are unhappy with queuing, so we have implemented a new telephone system that offers the option of a call back while holding their place in the queue. The patient can then discuss their needs with one of our reception staff who will direct them to the best available pathway. Please note that due to the workload pressures being experienced by Primary care and the NHS in general a GP appointment may not always be available. Kind Regards, Management team
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Review titled Poor Booking System
Rated 3 stars out of 5
by Anonymous - Posted on 08 May 2024
It’s always a nightmare to book an appointment. It took me nearly 2 hours in a que only to find out that there was no appointment available. It’s getting worse.
Visited May 2024
Review titled Melbourne Park Medical Centre
Replied on 03 June 2024
Dear Patient, We are sorry that you had a poor experience when contacting us. If you would care to contact us, we would be more than happy to investigate further. We are aware generally that patients are unhappy with queuing, so we have implemented a new telephone system that offers the option of a call back while holding their place in the queue. The patient can then discuss their needs with one of our reception staff who will direct them to the best available pathway. Please note that due to the workload pressures being experienced by Primary care and the NHS in general a GP appointment may not always be available. Our team will do their utmost to try and find a solution for you. Kind Regards, Management team
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Review titled Disgraceful
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2024
I had contacted the gp for 2 days for appointment for my son who is 1. I was told to call back one day at 12 I did I was on hold for 30 minutes to be told no appointments to call again tomorrow at 8 i did again no appointments I was then advised to call back later that day for 12 for afternoon appointment and I was on hold for 1 hour to be told there's nothing available and keep calling back. My son is 1 has been treated twice already and there's still no improvement. The Surgery is disgrace I shall be not returning!
Visited April 2024
Review titled Melbourne Park Medical Centre
Replied on 03 June 2024
Dear Patient, We are sorry that you had a poor experience in contacting us. If you would care to contact us we would be more than happy to investigate further. We are aware generally that patients are unhappy with queuing, so we have implemented a new telephone system that offer the option of a call back while holding their place in the queue. They can then discuss their needs with one of our reception staff who will direct them to the best available pathway. Kind Regards, Management team
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Review titled Poor poor poor
Rated 3 stars out of 5
by Dean Watson - Posted on 21 February 2024
My partner had to call NHS 111 due to a tattoo hand infection and really bad pain. She was told this bunch of @@@@ would call her around 8am the following day to discuss. The phone rang once and they hung up, and it's impossible to call them back. Shocking service, they simply made the call to hit the call request, and couldn't be bothered to do the job they are paid to do. Just shows how @@@@@@ the NHS is. Things need to improve
Visited February 2024
Review titled Melbourne Park Medical Centre
Replied on 21 February 2024
Dear Mr Watson, We have looked into this matter and your Partner is still on the Call back list and and will be contacted again. Our clinical staff will always try to contact a patient at least twice, before closing a call. We hope that this clarifies matters for you. Kind Regards, Melbourne Park Management Team.
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Review titled Absolutely terrible service & Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Rang up for some advice as I have an endoscopy scheduled for day after this said phone call. I asked if the team could email the GP with a concern that I’m about to have a camera down my throat and have a possible upper congestion and wanted to know if it was still safe. They asked me to contact the department doing it but couldn’t get through, so did what some advice page said and contact my GP as they are medically trained to be asked these things… cut a longer story short and they where absolutely useless and wouldn’t email my Gp and get back to me later on the day as I’m already anxious. This isn’t the first time this GP service has been inadequate and I do not recommend if you are ill and need hospital treatment as they don’t care and are not helpful at all…. CQC will be contacted shortly with my complaint also…. You if you respect your loved ones, get them help else where!!!
Visited February 2024
Review titled Melbourne Park Medical Centre
Replied on 21 February 2024
Dear Sir or Madam, We are sorry that you feel our service did not meet your expectations. To clarify matter's while a GP can provide General advice about other services. They can not give advice about specialist procedures as this would be a clinical decision for that specialist team. If you wish to discuss matters further please contact the Management Team.
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Review titled Rude and unprofessional behaviour
Rated 1 star out of 5
by Javed Ahmed - Posted on 28 February 2024
Today I have blood test appointment when I go there Melbourne park centre lady who take blood test she tell me very rudely you don’t need to blood test this second time last time in September 2023 and know when I book my test receptionist told me first I check you need a not then book my test she check and book my appointment. Lady who take test very rude.
Visited February 2024
Review titled Melbourne Park Medical Centre
Replied on 03 June 2024
Dear Patient, Thank you for taking the time to feedback to us. We are sorry that you have had a poor experience. If you like to contact us directly with more details we would be happy to investigate this. We will be feeding your comments back to the staff concerned so that they can reflect. Kind Regards, Management Team.
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Review titled Never had a problem.
Rated 5 stars out of 5
by Dawn Leverton - Posted on 19 September 2023
Well just want to say we've never had a problem getting a Appointment always get a call back or a face to face appointment if the Reception staff think necessary...We find All the Staff very helpful. Thank you.
Visited September 2023
Review titled Melbourne Park Medical Centre
Replied on 08 January 2024
Dear Dawn, Thank you for your review. We look forward to continuing to support our patients in 2024. We will pass your review on to our staff. Thank you, Melbourne Park medical Centre.
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Review titled Contating a doctor
Rated 2 stars out of 5
by Karen Seagrave - Posted on 22 March 2023
Been trying to get through for 3n a half hours waiting to speak to a recephonist do they ever answer phones been trying for 2 weeks
Visited March 2023
Review titled Melbourne Park Medical Centre
Replied on 13 April 2023
Thank you for your comments. We are sorry that you have had a negative experience with the practice. After looking into the phone system following your review, we recognised a fault with the queue system. This has now been rectified and the average wait time is now 13 minutes. This is actively monitored by the management team to ensure it doesn't happen again. We hope this will address any issues you have had. Kind Regards The Management Team at Melbourne Park Medical Centre
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Review titled Waste of tax payers’ money
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Had to wait for 45 minutes to get through to reception to book appointment, only to be told to call again another day. Cannot book an appointment in advance either.
Visited March 2023
Review titled Melbourne Park Medical Centre
Replied on 23 June 2023
We are sorry that you are unhappy with our service. We run a majority same day appointment system for GP appointments, with limited pre-booking. These are a mix of telephone and face to face appointments. If you have a telephone consultation, the GP may ask you to send in photographs (by secure text), invite you to join a video consultation or arrange a follow-up face-to-face appointment in the surgery, based on clinical need. We do also have access to GP+ appointments that can be pre-booked and are out of hours. These are subject to availability and include GP, Nurse, Phlebotomy, Physiotherapy and Clinical Pharmacist appointments. All our practice nursing team and phlebotomy appointments are available to book in advance and some appointments (currently smear tests and blood tests) are available to book online. We also have additional roles appointments, including clinical pharmacist medication reviews and first contact practitioner physiotherapists (for all new onset musculoskeletal problems) that are available to pre-book. We recommend that if you are calling to book a non-GP appointment that you avoid the busy times of 8am and 12noon when we are taking calls for the GP same day morning and afternoon appointments. We have introduced Call queue monitoring and wait times (outside peak times) are under 15 minutes. We hope that this clarifies the current Process. Should you wish to discuss your concerns further please contact the management team.
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Review titled Absolutely dreadful
Rated 1 star out of 5
by Gail Stancliffe - Posted on 07 April 2023
Having been sent to hospital for tests and the hospital writing to the surgery with instructions, the staff were totally incapable of following such instructions or understanding them. Incorrect medication provided twice which resulted in a complete waste of time and stress having hospital treatment and a waste of NHS resources. In general, the phone service is a failure and the staff are incompetent. Various empty promises made following a complaint. If I thought other surgeries were better I’d change like a shot but it seems we’ve seen the end of decent GP care in this country
Visited October 2022
Review titled Melbourne Park Medical Centre
Replied on 03 May 2023
We are sorry that you feel we have failed to meet the service level that you expected. As you will appreciate, we are unable to discuss specific matters in a public forum. If you would like to discuss your concerns with us further, please contact the management team and we would be more than happy to reach a mutual resolution.