Melrose Surgery
73 London Road, Reading, Berkshire, RG1 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Practice
Rated 1 star out of 5
by L Roberts - Posted on 15 May 2024
I have been with this surgery for 30 years and it has gotten worse and worse over the last 5 years. Today I called at 07:59, and didn’t get through to the rude receptionists until 08:52. “No appointments left for today, only phone calls”. I asked to speak to the practice manager and was told “well they’re not going to get you an appointment”, my reason for wanting to talk to them was to make a complaint, not for promise of an appointment. What angers me more is that at my last appt the GP asked me to come back, how can I if there’s never any appointments? I’m surprised to see that they are still accepting new patients when there’s never any appointments available?? It’s the same thing every time with this surgery, the doctors are nice but you have more chance of seeing pigs fly than getting a face to face appointment. Finally, the surgery is incredibly run down, I don’t know if it’s ever been cleaned or painted as it’s looked the same since 1994. I know it had some renovation work done but it looks like the builders left half way through.
Visited May 2024
Review titled Melrose Surgery
Replied on 25 September 2024
Dear L Roberts Apologies I thought I had responded on the 4.6.2024 but it doesn't appear to have gone through. Thank you for your feedback, I'm Samantha Lethbridge the reception manager at Melrose Surgery. I spoke to you at the time and again what to apologies for your experience
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Review titled Outstanding Melrose
Rated 5 stars out of 5
by W. B. Williamson - Posted on 09 October 2023
I attended Melrose surgery three times recently and would like to thank everyone involved there, particularly the doctors and the practice nurse for their enthusiasm and very caring natures which felt personalised towards me - quite remarkable! The receptionists were friendly and efficient. Thank you Melrose, you are outstanding.
Visited September 2023
Review titled Melrose Surgery
Replied on 25 September 2024
Dear W.B.Williamson Thank you for your lovely feedback about the service you have received at Melrose Surgery from our staff Regards, Samantha Lethbridge Reception Manager