Melrose Surgery
73 London Road, Reading, Berkshire, RG1 5BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Moira Walter - Posted on 06 September 2024
Had some blood taken and the lady taking the blood was very kind and caring. She listened to what I said and acted accordingly
Visited September 2024
Review titled Melrose Surgery
Replied on 09 September 2024
Dear Moira Walter, Thank you so much for your positive feedback regarding the service that you recently encountered at Melrose Surgery. I will pass your feedback to the member of staff in question. Your feedback is very much appreciated. Kind regards Mrs Beverly Manton Practice Manager
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Review titled Well done Melrose
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
Excellent care by my GP. He checked my results carefully, talked me through them and reassured me about my illness. Always knowledgeable and concerned with my health. New surgery is a vast improvement; good place to see the doctor.
Visited August 2024
Review titled Melrose Surgery
Replied on 01 September 2024
Dear patient, thank you for your positive feedback. We are pleased to hear that you received excellent care, we always strive to give our patients the best possible care. It is great to hear that you like the new premises. Mrs B Manton Practice Manager
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Review titled Painless and efficient
Rated 5 stars out of 5
by Peter Harrad - Posted on 19 July 2024
I write this having left a scathing review 5 years ago (which I feel was deserved). But this time I found the process good, even impressive. The phone was answered fairly quickly, the receptionist was polite and efficient; the consultation was polite, to the point and got me what I needed. Whatever changes have been made in 5 years, they were the right ones. I'm sure that frontline services deal with a lot of difficult patients, but my experience here has restored my (previously low) faith in the NHS.
Visited July 2024
Review titled Melrose Surgery
Replied on 01 September 2024
Dear Mr Harrad, Thank you for your positive feedback for Melrose Surgery, it is good to hear that you have found a positive improvement to our services. We continually work towards making the patient journey as smooth as possible and appreciate all feedback from our patients. Mrs B Manton Practice Manager
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Review titled Poor Practice
Rated 1 star out of 5
by L Roberts - Posted on 15 May 2024
I have been with this surgery for 30 years and it has gotten worse and worse over the last 5 years. Today I called at 07:59, and didn’t get through to the rude receptionists until 08:52. “No appointments left for today, only phone calls”. I asked to speak to the practice manager and was told “well they’re not going to get you an appointment”, my reason for wanting to talk to them was to make a complaint, not for promise of an appointment. What angers me more is that at my last appt the GP asked me to come back, how can I if there’s never any appointments? I’m surprised to see that they are still accepting new patients when there’s never any appointments available?? It’s the same thing every time with this surgery, the doctors are nice but you have more chance of seeing pigs fly than getting a face to face appointment. Finally, the surgery is incredibly run down, I don’t know if it’s ever been cleaned or painted as it’s looked the same since 1994. I know it had some renovation work done but it looks like the builders left half way through.
Visited May 2024
Review titled Melrose Surgery
Replied on 25 September 2024
Dear L Roberts Apologies I thought I had responded on the 4.6.2024 but it doesn't appear to have gone through. Thank you for your feedback, I'm Samantha Lethbridge the reception manager at Melrose Surgery. I spoke to you at the time and again what to apologies for your experience
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Review titled Outstanding Melrose
Rated 5 stars out of 5
by W. B. Williamson - Posted on 09 October 2023
I attended Melrose surgery three times recently and would like to thank everyone involved there, particularly the doctors and the practice nurse for their enthusiasm and very caring natures which felt personalised towards me - quite remarkable! The receptionists were friendly and efficient. Thank you Melrose, you are outstanding.
Visited September 2023
Review titled Melrose Surgery
Replied on 25 September 2024
Dear W.B.Williamson Thank you for your lovely feedback about the service you have received at Melrose Surgery from our staff Regards, Samantha Lethbridge Reception Manager