Mendip Vale Medical Practice (Langford)
Pudding Pie Lane, Langford, BS40 5ELContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Mendip Vale Medical Practice (Langford).
Reviews
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Review titled Practice too big!!!!!
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
I have had an ongoing problem for a year. After originally asking for a face to face appointment I was asked to fill out an econsult form, which after a 4 day delay resulted in an appointment with a physio. Some months later the pain was much worse and again instead of getting an appointment to se a doctor, the econsult form was not replied to. Fast forward a couple more months I ask for an appointment only to be told to fill out an econsult form. Result? Another Physio appointment, who advised me to fill in yet another econsult to request a medication review as I'd looked up my symptoms online and ordered my own medication (which had to be signed off by my GP). I'm still waiting to hear from the last econsult 4 days later. On another occasion following a diabetes blood test I rang the surgery after 2 weeks about getting the test results only to be told by the receptionist that everything was fine as she'd looked at my notes!!! I expect there'll be some glib, patronising reply about contacting the practice manager!!
Visited October 2023
Mendip Vale Medical Practice (Langford) has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Texting is the new method of communication by GP's at this practice why text when they can telephone and speak to you and explain and check understanding, it is a lazy form of communication and it is not secure.
Visited October 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 15 February 2024
Dear Patient, Thank you for your review. My name is Lois Reed the Communications and Engagement Manager for Mendip Vale. I'm sorry to read of your experience and I understand how impersonal this form of communication may be. Many of our clinicians like to send text messages to patients as a way to send written information. This allows patients to read the information when it is convenient to them. We use a secure system within our clinical database to send potentially sensitive information to our patients. If you receive a text where you require further explanation, please phone the surgery so we can arrange a doctor to contact you. We value all feedback as it helps us shape and improve our services. If you would like to discuss this further, please get in touch with the Surgery Manager, Kim McKerron which you can contact on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.net Thank you.
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Review titled useless
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2023
unable to get medication so ran out, dropped script on Tuesday not ready on Friday returned on Saturday still not signed off by a GP apparently could take the prescription elsewhere and get it but not at the pudding pie lane practice which I can walk to, ridiculous especially as the place looked shut up on Friday blinds down and nobody there
Visited July 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 13 October 2023
Dear Patient, Thank you for your feedback and I'm sorry to hear we have not met your expectations on this occasion. Please could you contact the Surgery Manager so that your concern can be addressed fully. Kim McKerron is the Surgery Manger for Langford Surgery can can be contacted on 01934 839820 or via email on bnssg.mendipvale.scanners@nhs.net
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Review titled Wonderful Nurse Practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I was able to get an emergency appointment with a nurse practitioner very easily. She was wonderful, sorted out my problem and gave me alot of reassurance.
Visited June 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 13 October 2023
Dear Patient, Thank you for your wonderful review, and glad to read of your experience. The team will definitely be happy to read what you wrote, so thank you for your kind words. If you would like to pass your feedback to the clinician who helped, please get in touch with the Surgery Manager, Kim McKerron, which you can contact on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.net Thank you once again bnssg.mendipvale.scanners@nhs.net
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Review titled as bad as ever
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
econsult is awful full of repetitive irrelevant questions and then they do not reply anyway, this multi-center practice goes more and more down hill the more practices they take on, better off going private
Visited May 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 26 May 2023
Dear Patient, Thank you for your feedback and I'm sorry to read of your experience. We value your feedback as it helps us shape and improve our services and your comments will be passed onto the team.
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Review titled Impossible to speak to a GP
Rated 2 stars out of 5
by Clive - Posted on 16 January 2023
Today I only wanted to discuss some recent blood test results with a doctor because I also have some symptoms that are worrying me. Blood tests should result in a GP contact with the patient to have a short discussion on abnormal or trending to abnormal results. Sunnyside reception could not make an appointment for me even for a telephone cosultation and referred me to the eConsult onlinr service. I spent 15 minutes trying this through Patient Access but after giving lots of information I was required to prove who I was - a photo or various Patient Access log in details. The advice was to get back to the surgery to obtain the log-in details because I was unable to send a photo. Contacted the surgery immediately again and was then told that I needed to access eConsult through Google Search on line. I did this and again drew a blank - after putting varrious details got stuck in a loop and gave up. My experience leads me to believe that the "service" has erected so many barriers to patient access that it no longer works.
Visited January 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 19 January 2023
We are sorry that we have not met your expectations. We value all feedback as it helps us shape and improve our services. To help us investigate your comments, please do contact the practice and ask to speak with the surgery manager, who will happily discuss the points you have raised in detail with you. Kim McKerron is Langford Surgery Manger, which you can contact on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah - Posted on 22 January 2023
Complete econsult form on Monday. Got e Mail from one of the partners on Tuesday am saying e consult passed on to Dr of my choice who would contact me. Phone call following morning from my dr who dealt with my concerns and issued a prescription to local chemist. I have always found the staff who answer the phone whether it’s the reception or pharmacy very polite and helpful. Not over keen on e consult form(difficulty accessing it through my NHS ACCOUNT) and a lot of the questions seemed repetitive particularly as I had set out my problems in the first paragraph.
Visited January 2023
Review titled Mendip Vale Medical Practice (Langford)
Replied on 14 March 2023
Dear Sarah, Thank you for your wonderful review, and glad to read of your experience. The team will definitely be happy to read what you wrote, so thank you for your kind words.