Mendip Vale Medical Practice (St Georges)
St Georges Health Centre, 135 Pastures Avenue,, St Georges, Worle, BS22 7SBContact details and opening times
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Reviews
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Review titled Incompetent practice
Rated 1 star out of 5
by Csaba Ervin Toth - Posted on 28 December 2023
My wife had an ultrasound scan and the results came back on 22nd December, Friday. The receptionist said she can't tell us anything but the note said to book an appointment through the econsult asap. We did. Needless to say it spoilt our Christmas having had to worry about what the findings were. Them out of blue econsult sent the results back without any additional notes. I called in again and the receptionist said the GP might have changed his mind and I should ask for an appointment to discuss it. When I said I dhad asked for an appointment in the previous econsult she said I should have done it again. Whe. I asked her how many times I should have asked for the same thing she didn't answer but she treated me like a dummy. In a system where the GPs act like the lord of life and death and you cannot see a specialist without their referral this way of treating patients is highly disgraceful and disrespectful.
Visited December 2023
Review titled Mendip Vale Medical Practice (St Georges)
Replied on 30 January 2025
Dear Csaba Ervin Toth, Thank you for your feedback. My name is Lois, Communications and Engagement Manager for Mendip Vale. I'm very sorry to read about your experience and understand how distressing it must have been, especially over the Christmas period. Waiting for test results can be an anxious time, and we sincerely regret that our communication left you feeling uncertain and unsupported. I'm also sorry that your interaction with our team did not meet your expectations. All of our staff aim to provide a supportive and respectful service. We will review your concerns to ensure that we improve our approach. If you would like to discuss this further or have any queries about the service, please do reach out to the practice directly and we will do out best to assist you. Thank you for bringing this to our attention and we appreciate your feedback in helping us improve.