Mendip Vale Medical Practice (Sunnyside)
4 Sunnyside Road, Clevedon, BS21 7TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling decline
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Very sad at the way Sunnyside has declined. It used to be a busy bustling surgery with 5 or 6 excellent GPs. Now it is like a ghost town. Prescriptions are no longer on time as they are not signed off and after a very upsetting experience today I now have zero confidence in 'the system'. E consults do not work as the categories are too gerealised. I just needed an appointment with my lovely GP to discuss a letter from my consultant asking her to take various steps and bloods checked etc. I needed an urgent prescription today and the practice manager was totally unempathetic and extremely rude. My friends and family have left the surgery. I will have to do the same.
Visited July 2024
Mendip Vale Medical Practice (Sunnyside) has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 19 January 2024
After spending 20mins on the phone trying to make an appointment, I got through to the receptionist only to be informed that you now have to fill our an Econsult form which could be found on there website. On page 1 of the form you had to pick your problem from a drop down list, my ailment was not listed on the page and would not let me go onto the next page without nominating an ailment. I eventually got to the last page and was sent an unique ref number date and time for a call. It never came.
Visited January 2024
Review titled Mendip Vale Medical Practice (Sunnyside)
Replied on 22 March 2024
Dear Patient, Thank you for your email. I'm sorry to read of your experience and we did not reach your expectations on this occasion. We always welcome patients to phone the surgery if they are having problems with the online service. We value all feedback as it helps us shape and improve our services. If you would like to discuss this further, please get in touch with the Surgery Manager, Hayley on 01934 839820 or email via bnssg.mendipvale.scanners@nhs.net Thank you.
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Review titled Not safe
Rated 1 star out of 5
by Sanjaya - Posted on 24 January 2024
Don’t remove this review. I’m telling my true story. I was try to meet a GP with bad health condition such as fever, asthma, wheezing. Receptionist told me you don’t need meet a GP pharmacist will call you. But no body called me. Please investigate this. My question is how can receptionist diagnose my health condition and receptionist has GP power? Taking decisions about my health?. I want reasonable answers. they are playing with humans life. No body call me until now. Please sort out this matter. They can’t work carelessly.
Visited January 2024
Review titled Mendip Vale Medical Practice (Sunnyside)
Replied on 17 July 2024
Dear Sanjaya, Thank you for sharing your experience with us. We deeply regret to hear about the difficulties you've faced and take your concerns very seriously. My name is Lois, Communications and Engagement Manager for Mendip Vale. First and foremost, we are sincerely sorry to learn about your health condition and the frustration caused by not receiving a call from the pharmacist. Your health and well-being are our top priorities, and we understand how critical it is to receive timely medical attention, especially when dealing with symptoms such as fever, asthma, and wheezing. In situations where you are unable to contact the surgery and need immediate assistance, please do not hesitate to call 111 for non-emergency medical advice or 999 in case of an emergency. Regarding your interaction with our receptionist, our reception staff are trained to triage patients based on the information provided. Any information they provided would have been in line with their training or communicated to them by a GP upon your eConsult submission or contact with the surgery. They are not qualified to diagnose health conditions or make clinical decisions. We will investigate why you did not receive the promised call and address any gaps in our communication process. It is important to us to resolve this matter promptly and to prevent similar issues from occurring in the future. Please reach out to Hayley Cameron, Sunnyside Surgery Manager by emailing bnssg.mendipvale.sunnyside@nhs.net so we can address your concerns promptly and ensure you receive the care you need, if you haven't already done so. Thank you. Lois Reed, Communications and Engagement Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Had an appointment today for my baby, the doctor was running on time and was super helpful and patient. She gave lots of helpful advice and didn't make me feel rushed at all. On previous occasions, members of staff have let me feed my baby in the waiting room and have been really accommodating.
Visited November 2023
Review titled Mendip Vale Medical Practice (Sunnyside)
Replied on 22 March 2024
Dear Patient, Thank you for your wonderful review, and glad to read you had a good experience and that we could accommodate your needs for your baby. The team will definitely be happy to read what you wrote, so thank you for your kind words. Lois Reed, Communications and Engagement Manager
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Review titled What is going on?
Rated 1 star out of 5
by Steve Watkins - Posted on 18 October 2023
So I booked infor a diabetic checkup? But I turn up and they haven't got me booked in . Dreadful service. Then today get home to answer phone message for my telephone consultation??? For what? They keep mucking up big time? Not fit for purpose guys . Get your act together. You make your self a laughing stock. I await your reply. Cheers Steve
Visited October 2023
Review titled Mendip Vale Medical Practice (Sunnyside)
Replied on 17 July 2024
Dear Steve, Thank you for taking the time to provide your feedback. I'm Lois, the Communications and Engagement Manager for Mendip Vale. We sincerely apologise for the inconvenience and frustration caused by the recent issues with your appointments. Firstly, regarding the missed booking for your diabetic check-up, we are deeply sorry for this oversight. We understand how important these appointments are, and we're taking steps to ensure that such errors are minimised in the future. We will investigate what went wrong in your case and implement necessary improvements to our booking system. Secondly, the confusion around the telephone consultation is equally regrettable. It appears there was a miscommunication, and we apologise for any confusion or concern this caused. We value your feedback as it helps us to improve our services. If you haven't done so already, we kindly ask you to contact the Surgery Manager, Hayley Cameron where she can discuss this further with you to clarify any other outstanding matters. To do this please email, bnssg.mendipvale.sunnyside@nhs.net Thank you. Lois Reed, Communications and Engagement Manager