Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Meon Health Practice.
Reviews
-
Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
The last two doctors I have been treated by were both outstanding - I didn’t feel rushed and felt they went above and beyond to help
Visited March 2025
Meon Health Practice has not yet replied.
-
Review titled Very good service
Rated 4 stars out of 5
by Pieter Cox - Posted on 06 March 2025
My daughter has had earache for 4 days and filled in a triage form this morning. She received a call with an appointment for 1315 today at Highlands, with l**zie. l**zie was extremely helpful and caring with my daughter, who has PTSD/anxiety and struggles with strange situations. Everything was clearly and carefully explained, and l**zie was, simply, super: a real asset to the practice. I have had to anonymize the name in order to submit this, which is a shame as I wanted her to receive the commendation! Very many thanks. Pieter
Visited March 2025
Review titled Meon Health Practice
Replied on 07 March 2025
Dear Pieter Cox, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice, and how after completing an appointment request form for your daughter, you received a telephone consultation, and found the clinician to be helpful and caring with your daughter. In addition, we are delighted to read that you found that everything was explained clearly and carefully. Please feel assured your feedback will be shared across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Frustrating
Rated 3 stars out of 5
by Elaine Spencer - Posted on 21 February 2025
When finally getting through I was asked to send my readings and the link was wrong - twice. The system to get appointments is no good for people who work full time. Online bookings should available. Dr was lovely.
Visited February 2025
Review titled Meon Health Practice
Replied on 25 February 2025
Dear Elaine Spencer, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are frustrated with a broken response link to send in your readings as requested. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about this broken response link and our current system to get appointments will help us identify how we can plan potential changes for the better. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. Despite your frustrations, we are delighted to hear of your positive experience with our doctor and we will ensure this is also shared with our staff. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
-
Review titled Helpful Diabetic Review
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2025
Annual diabetic review arranged by nurse at the surgery. Very short wait before being seen by male nurse who was helpful and professional, explaining what he would do. Hardly felt anything when taking blood for the test.
Visited February 2025
Review titled Meon Health Practice
Replied on 25 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your annual diabetic review helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our helpful and professional nurse and we will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
-
Review titled Friendly and efficient
Rated 4 stars out of 5
by Dave Simpkins - Posted on 28 February 2025
As always I was seen quickly alrhough it was pretty busy at the time. Only fault was login screen was not working but only a small thing and was booked in by helpful receptionist. Thank yiu
Visited February 2025
Review titled Meon Health Practice
Replied on 04 March 2025
Dear Dave Simpkins, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with the practice and how you were seen quickly for your appointment, despite our check-in screen not working on the day. Please feel assured we will share you feedback across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Communication confusion
Rated 4 stars out of 5
by Sarah Harvey - Posted on 03 February 2025
Sadly we missed our appointment today as the text message sent to us did not have the correct information on it. When I queried this via email; I was then emailed to say a different location entirely. Therefore missing my appointment. This is the second time this has happened- which is why I queried it to be sure when the text says ‘other’ for location. It meant my baby didn’t see the team he should have and we are now delayed for another week. If the texts could reflect where we should be going that would be a huge help rather than ‘other’
Visited February 2025
Review titled Meon Health Practice
Replied on 05 February 2025
Dear Sarah Harvey, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent contact and communication with the practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about your recent communication with the practice, and how this resulted in the incorrect information being given to you and missing your appointment will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. With this said, we are pleased to see this has been rectified and a new appointment has been booked. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Not fit for purpose
Rated 1 star out of 5
by Brian Cole - Posted on 18 February 2025
Impossible to book an appointment with a gp I no.longer try to book appointments and would call nhs for advice.
Visited February 2025
Review titled Meon Health Practice
Replied on 20 February 2025
Dear Brian Cole, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with access to appointments with the practice and we apologise for any frustration this has caused as this is never our intention, nor the level of service we pride ourselves on delivering. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about appointment access will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. We would like to provide assurances that access to appointments remains a top priority for us. All our teams are working hard each day to meet the demand for our service. If you need urgent same day medical attention then please contact the practice in the usual ways as our GP and Nursing Team has the capacity to see you. If you are unsure if your symptoms are urgent, or you need general medical advice 111 online can tell you what to do next. Please visit: https://111.nhs.uk/triage/check-your-symptoms If you are requesting a routine appointment these requests can be submitted with the practice on Mondays, Tuesdays and Wednesdays, subject to clinical capacity and staffing. Further information on appointments can be found on our website here: https://www.meonhealthpractice.co.uk/appointments/ Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2025
I had an appointment with a nurse last week and she was absolutely lovely. Really made me feel at ease and explained everything whilst having a procedure. Thanks.
Visited February 2025
Review titled Meon Health Practice
Replied on 21 February 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact and appointment with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with your recent nursing appointment and how you feel the nurse made you feel at ease and explained everything during the procedure. Please feel assured we will share your feedback across our teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Good service
Rated 4 stars out of 5
by Marilyn Jackson - Posted on 06 March 2025
Managed to get an appointment with one of the 3 practices although not my own practice. Was seen on time and treated well.
Visited February 2025
Review titled Meon Health Practice
Replied on 07 March 2025
Dear Marilyn Jackson, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear of your positive experience with our practice and how you were seen on time and treated well. Please feel assured we will share your feedback across our wider teams. These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services. Once again, thank you for contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Ben Walker - Posted on 07 March 2025
Very helpful, clear guidance and support on how the process will go. Made me feel very at ease and comfortable with the next steps.
Visited February 2025
Meon Health Practice has not yet replied.