Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great appointment
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2025
All appointments at Highlands since my son was born have all been brilliant. Every doctor has been really kind.
Visited January 2025
Meon Health Practice has not yet replied.
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Review titled Non caring
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2025
Friday I visited my surgery as, I have not been seen by a GP for a long time as, I never been successful in getting a face to face GP appointment. On 4th July 2024 on my visit I filled in a triage form to get my moles looked at as, I live alone and the chemist staff told me to see a GP ! I was told that my triage form request was not an emergency to see a GP. On my visit on Friday I had several conditions I needed to see a GP about and filled in 5 triage forms then while still in the surgery overheard two staff members discussing to each other that I had now filled in 5 forms and I felt being mocked ! After giving the forms in I was told "someone" would be in touch but, they didn't know when. Only three people were sitting in the waiting room, several GP's names were on their board as, being available so, why couldn't I be seen ?
Visited January 2025
Review titled Meon Health Practice
Replied on 06 January 2025
Dear Patient, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent visits to the Practice and the uncaring approach you were left with. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback about the way your requests to see one of our healthcare team was handled the way you describe. We understand how important it is to access healthcare and to have confidence your requests will be handled sensitively and empathetically, and we are disappointed and sorry this is not how you have been made to feel. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: https://www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Poor service
Rated 1 star out of 5
by Janice Rix - Posted on 10 January 2025
The doctor was patronising and thought she knew how I was without asking me. She also said I need to reach out to organisations without asking me anything about me
Visited January 2025
Review titled Meon Health Practice
Replied on 13 January 2025
Dear Janice Rix, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. We are sorry to hear that you are unhappy with your recent doctors appointment. Be reassured your comments will be shared with our Practice Management as we continuously work to address areas of concern and further improve our service. These reviews are incredibly valuable to our practice as they really do help the team identify areas for improvement and also help others in the community learn more about our services. Your insight is appreciated and if you have any further concerns, please do let us know. You can contact us directly via our website should you wish for a more formal response: https://www.meonhealthpractice.co.uk/feedback/ Please accept our apologies once again and thank you again for contacting us and for being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Extremely helpful staff
Rated 5 stars out of 5
by Jenny Keedy - Posted on 10 December 2024
Receptionist was helpful and friendly. I was given an appointment that day to be seen face to face by an Assistant to the GP’s. She was very thorough in diagnosing a Chest Infection
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Jenny Keedy, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of our helpful and friendly receptionist and thorough diagnosis from your face-to-face assessment helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff, and we wish you well with your ongoing recovery from your chest infection. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Good service
Rated 5 stars out of 5
by Derek foxton - Posted on 10 December 2024
Doctor was very helpful. Answered all my questions. If possible it would be better if you get an appointment easier.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Derek Foxton, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of our good service and a helpful doctor helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff. Additionally, we acknowledge access to appointments continues to be difficult and is one of our main priorities for improvements. We are pleased to see the service you had once you were able to obtain an appointment was so positive, and we believe we will deliver improved access to appointments in future. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Allow a reply to texts
Rated 3 stars out of 5
by Kbm - Posted on 28 December 2024
You’re awesome, however the inability to reply to texts is incredibly frustrating, I can’t deal with all the texts from your system which I can’t reply to. Eg. Book a blood test, ……. I did, it’s done, you sent me a text to book a test after I’ve already had one. My feedback… allow replies to text messages. It would be much more effective, i could then let you know the blood test was already done and you didn’t need to msg me again.
Visited December 2024
Review titled Meon Health Practice
Replied on 30 December 2024
Dear Kbm, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about the ability to respond to text messages helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you think we are awesome and we will ensure this is and your improvement recommendations are shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. We would like to take the opportunity to share we have been discussing allowing more replies to text messages internally. We hope we can find the right balance for this change to deliver an improved experience for all our staff and patients in future. Please also accept our apologies if there have been any duplicated requests regarding your blood tests and other text messages. Wishing you a Happy New Year and thank you again contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Thorough consultation from nurse practitioner
Rated 4 stars out of 5
by Kat - Posted on 11 December 2024
We saw the respiratory nurse practitioner for my daughter and she was very thorough. We saw her the next day too due to my daughter's declining state, if only her word had been given rather than the on call paediatrician she had to obey. As we ended up in hospital that weekend with her needing antibiotics. The nurse had recommended this approach but sadly her seniors had said it's just a virus and she'll get over it!
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Kat, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of the appointment with our respiratory nurse practitioner helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff, and we hope that your daughter is doing well and recovering after this declining state and resulting hospital attendance. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled After care
Rated 4 stars out of 5
by Moheboob - Posted on 13 December 2024
The follow up by the surgery pharmacist to review the medication prescribed was appreciated. The pharmacist was willing to help with other issues as well.
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Moheboob, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of this appointment with our Clinical Pharmacist helps us understand what we are doing right and where we can make improvements. We are delighted to hear that our Pharmacist was also willing to help with other issues and this helped you to have a positive experience with us. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services and we will ensure this is shared with our staff. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Swift Response
Rated 4 stars out of 5
by Robert Ellis - Posted on 31 December 2024
After responding to a blood test request which the appointment was the following day I received a phone call from the practice doctor the next day informing me I had diabetes which required medication. I picked up the prescription that afternoon. Can’t ask for better than that.
Visited December 2024
Review titled Meon Health Practice
Replied on 02 January 2025
Dear Robert Ellis, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of your recent experience with the practice, from your blood test, to a telephone call from a GP and being prescribed medication, helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, Gareth Evans Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2025
Was impress about how the practice handle my daughter . She got all the attention and the care needed
Visited December 2024
Meon Health Practice has not yet replied.