Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great responses
Rated 5 stars out of 5
by Vicki Mottershead - Posted on 10 November 2024
I was pleased to get through on the phone within half an hour and the lady I spoke to was very kind and informative. The doctor rang back within an hour and was considerate and clear. I was able to obtain medicines from my local chemist that day. Very pleased.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Vicki Mottershead, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and it’s brilliant to read that the lady you spoke with on the phone was so kind and informative, and this was quickly followed by a clear and considerate call with the doctor who offered you medicines to collect that same day. We are also pleased to read of your positive telephone experience as we have worked incredibly hard delivering a new telephone system, recruiting and training our staff, and introducing online access via Anima to support improved experiences for patients contacting us by telephone. We are all trying to support our patients as best we can every day and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Was feeling very unwell. Doctor gave me options to try taking stronger painkillers and what to do if they didn’t work. The amazing thing was she called me in the afternoon to see if they had worked - this restored my faith that they actually do care!
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Patient, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to see our doctor not only provided you with medical support when you were feeling very unwell, but also by checking in to see how you responded to the medication, and restoring your faith that we care for you (and all our patients). All our staff work incredibly hard every day to deliver this genuine level of care for all our patients, and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Confidence inspiring consultation
Rated 5 stars out of 5
by Keith Cowley - Posted on 20 November 2024
I recently had a consultation with A doctor at the Whiteley surgery of Meon Health Practice concerning a painful growth on my face. She was immediately able to identify the problem, took some photographs of the growth to send to a dermatologist and informed me I would hear more in a few days. Although I had to wait a few days for the appointment with her I was relieved to see her face to face and was grateful for her skill and efficiency. She is a great asset to our local health team and reflects the best aspirations of the NHS. I consider we are indeed fortunate to have her with us.
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Keith Cowley, Many thanks for taking the time to share this five-star rating and review! We are delighted to read one of our Whiteley doctors delivered this confidence inspiring consultation after your recent face-to-face appointment and dermatology referral. Reading feedback like yours truly help motivate all our staff, and we have shared your kind words and thanks with our teams. We are truly grateful you have shared your kind words about your local health team and how this particular doctor is an asset to you and the NHS in general. We are also fortunate to have such great staff working with us and delivering such exemplary care and experience to our patients. Once again, thank you contacting us and we wish you well with your onward referral and next steps in your care plan as our patient. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2024
Just joined surgery super helpful when needing help and advice. Doctor was caring and insightful overall great service
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Patient, Many thanks for taking the time to share this rating and review and welcome to the practice! We are always pleased to read positive experiences from our patients, and we are delighted to see you received such a great service after recently joining us. We have shared your kind words with our teams regarding the caring doctor and overall super helpful and generally great service our staff offered you. We believe we will continue delivering experiences like this to you and all our patients in future. Once again, thank you contacting us and recently joining our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Lovely staff.
Rated 4 stars out of 5
by Elsie Warner - Posted on 11 November 2024
I work in the armed forces and it is difficult to book and appointment at Jubilee through the normal channels. A lovely lady helped me to book an appointment for my son who has worsening ezczma over the phone and took time to help me in filling out forms and making sure I was looked after and my son was going to be looked after. On an extremely lt busy day she made me feel extremely appreciated and I can't thank her enough Later in the day, i was having further issues and her colleague, another lovely lady again took the time to resend and rebook me to be dealt with the next day. All the help I recieved was amazing and I wanted to say thank from my son and I.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Elsie Warner, Many thanks for taking the time to share this review of your recent experience with us. We are so pleased to read how our staff supported you with your recent contacts when initially booking an appointment for your son and when you needed help for further issues. We acknowledge access to appointments is difficult and requires improvement, but we truly believe our staff always have patients best interests at the forefront of our services, and we are delighted to see this was the case for you and your son. Once again, thank you for contacting us with this lovely review and for being part of our practice. Your kind words and thanks have been passed on to our staff who really appreciate such positive and well deserved feedback for offering this exemplary service even when we are extremely busy. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled excellent care when needed
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2024
My daughter was seen face to face by three GPs in the space of a week and whilst treatment was given to try and avoid a hospital visit she unfortunately became quite poorly and had to have an operation. We were sent direct to the correct department at hospital with a letter from the gp and she was operated on the next day. We had a little hiccup with the gp surgery trying to arrange follow up care but it was quickly rectified and arranged.
Visited November 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Patient, Many thanks for taking the time to share your review and positive feedback with us. We are sorry to hear that your daughter became quite poorly resulting in an operation. We wish her a speedy recovery. We are pleased to see that you have been able to arrange the follow up care, and despite the "hiccup" this was quickly rectified and arranged and you feel we have provided excellent care when needed. Reading positive comments and reviews like yours really motivates the team and are a welcome acknowledgement of the efforts made by all our staff each day. We have passed your feedback onto all staff. Thank you once again for your feedback and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Overall very pleased
Rated 5 stars out of 5
by Kim - Posted on 20 November 2024
I think we can all agree that the appointments procedure could definitely be improved. I called for an appointment and was given a routine appointment a week after my call, I was seen at the jubilee by a lady Dr apparently normally based at whitley ican honestly say she was the kindest and understanding Dr I have come across in a while, having been diagnosed with breast cancer in 2022 I had some issues which concernd me, she was extremely reassuring and took my concerns seriously and listened to me with a sympathetic ear whilst putting my mind to rest she ordered some tests to be on the safe side, thankfully they were all OK. So my experience was very positive but the appointment system really needs some adjustments
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Kim, Many thanks for taking the time to share this five-star rating and review! We acknowledge access to appointments continues to be the main frustration in our services and want to reassure you we are working hard each day to improve access to appointments, and deliver the best possible services to our patients, while also keeping our staff safe and avoiding burnout. Despite the recognised frustrations with access, we are absolutely delighted to read one of our Whiteley doctors delivered you such reassuring and sympathetic care in your face-to-face appointment at the Jubilee Surgery. We have passed on you kind words of the kindness and understanding shown in this appointment, and we know your feedback will be so well received by this doctor and all our staff. We are also delighted and reassured your test came back clear and we want to reassure you that we are constantly reviewing how we can improve access to our services, among various other improvement plans and topics we believe we will deliver in future. Once again, thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Fantastic Experience
Rated 5 stars out of 5
by Sam - Posted on 09 November 2024
This morning I went to Jubilee Surgery in Titchfield, for my vaccinations. I was very apprehensive and a little scared to be honest. However, the kind and friendly lady who checked me in not only reassurred me but she really made me laugh, which relaxed me and took my mind off what was to come. The system was great and the vaccinations were both painless and administered with compassion and big smiles. Thank you to all involved, you are all amazing.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Sam, Many thanks for taking the time to share this rating and review of your recent five-star vaccination experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to read our staff were kind and friendly when delivering your vaccinations at our recent Saturday morning clinic. All our team, but particularly the nursing and vaccination teams, will be so happy to read of this experience and seamless systems as there is a lot of work and overtime required to deliver clinics outside of our core operating hours. All our staff work so hard to deliver compassionate care and positive outcomes for our patients, and we are delighted to read this is exactly how we made you feel, especially at a time when you were apprehensive and scared before attending your vaccination appointment. Your kind words are really important to us and will be so well received by our staff when we have shared them. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Nurse Appointment
Rated 5 stars out of 5
by Nicola - Posted on 06 November 2024
I visited the surgery for my 3 yearly smear. On arrival I also took my blood pressure which was very high. Although my appointment was for a smear the nurse advised me with great kindness as to what to do and what the resolution options were. Then my smear was completed in the most respectful way, professional and painless. A wonderful nurse who made both situations far less stressful. I hope she knows how much of a difference she makes to us patients. Thank you
Visited November 2024
Review titled Meon Health Practice
Replied on 06 November 2024
Dear Nicola, Many thanks for taking the time to share your five star review and positive feedback with us. We are so pleased to read that your recent experience with the practice was a positive one, and have passed your kind words onto all staff. We are delighted to read that one of our nurses has advised you with great kindness on what to do next, and during your appointment conducted themselves in such a respectful and professional manner. Reading positive reviews like yours really motivates the team and are a welcomes acknowledgement of the efforts made by all our staff each day. Thank you once again for your feedback, and for being a part of our practice. We believe all feedback helps us deliver an improved service. Kind Regards, Gareth Evans Operations Manager
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Review titled Awful
Rated 2 stars out of 5
by Rebecca - Posted on 19 November 2024
Have seen a few drs here and they have been amazing can't fault but the recent Dr I spoke to just did not care. Was more interested in getting me off the phone. I had an allergic reaction where my throat closed and had to sort myself but the care from this doctor was more about getting me off the phone then being caring with regards to what may have caused it put an appointment through to a clinic for testing for mid next year after a long conversation about what time I ate ??? The timing shouldn't matter finding out what causes my reaction should of been the priority not what I had for breakfast even after I stated what time I ate. This should of gone through as an urgent request to find out what I am allergic to not waiting 5 months just to get an appointment. I have a little girl just a year old and if im on my own with her and eat what ever made my throat close as I'm not sure what it was how can I look after my daughter and try to organise myself whilst trying not to Cark it in the middle of the kitchen infront of her... Not sure of the Dr's name but definitely needs to do more training with patient care and listen to her patients more so they can get the help they need before its too late ..
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Rebecca, Many thanks for taking your time to share this feedback and we are very sorry to read you feel let down following your recent contact with one of our doctors. We do not wish for any patient to feel they have not been cared for and if you would like us to investigate this and respond to you more formally, please contact us directly. You can raise a concern or complaint with us in the following ways: 1. Completing a Complaints Form, available from reception 2. Completing a Feedback Form on the website 3. By letter to the Operations Manager c/o 102 Highlands, Fareham, PO15 6JF We are unable to comment further without investigating the details and listening to the telephone call recording, but if you contact us directly we will provide a formal outcome as appropriate. We apologise again for any unintended upset caused, and we believe we will deliver you an improved experience in future, such as the ‘amazing and faultless doctors’ you refer to in previous experiences. Thank you again for your contacting us and for being part of our practice. We believe all feedback helps us to deliver an improved service. Kind regards, James Leach Digital Transformation and Data Manager