Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
Had to contact the surgery about a problem that I wasn’t sure about. They couldn’t have been more helpful. Contact from triage was within an hour of me ringing in. Change of prescription all sorted and fully explained what would be the ongoing update . Brilliant I didn’t need to see someone but got all the reassurance I needed.
Visited August 2024
Meon Health Practice has not yet replied.
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Review titled Highlands Practice - Patient Access - Switch User
Rated 5 stars out of 5
by Mrs Smith - Posted on 08 August 2024
A really big thank you for helping me get this organised, it will save me so much time having everyone on one account.
Visited August 2024
Review titled Meon Health Practice
Replied on 12 August 2024
Dear Mrs Smith, Thank you so much for taking the time to share your thanks and feedback with us in this five-star rating and review. We are so pleased to read of the help we offered you when switching users within Patient Access for your online account. We really appreciate your five-star review and thanks to our staff, and we have passed your kind words onto our staff. All of our staff work extremely hard every day to deliver this high standard of care and experience for our patients, and positive feedback like this really helps to motivate us and helps us understand what we are doing right. Thank you again for taking the time contacting us, and for being a part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Appalling response to previous review
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2024
The reply from The Meon Director is full of inaccuracies and since my attempt to use anima (correctly) as advised by the helpful receptionist I have now received very unhelpful messages telling me I have been given a GP phone call appt "exceptionally" as I used Anima incorrectly. This incorrect use of Anima was peppered through the reply on Anima and in the text message to me. Furthermore, back to my initial review reply I only received a well done as as a result of the phone call with the helpful receptionist (so too late) and the surgery seem to be missing critical information I reported to them at the time I withdrew from the zoom pre diabetes program, which was why I got referred to a dietician. So a thorough review of my medical records was not undertaken before sending that "standard" pre diabetes reply. Given I had nearly crossed over to diabetic the message, if my record had been looked at, should have mentioned that it had been noted I had been pre diabetic previously & undertaken part of the diabetic prevention program. Whilst I withdrew from that program would I like to reconsider my previous decision or be seen by a dietician. Regards Anima well I thought using the medical request facility between 11am and 12 was the correct way to use it and because I saw blood test as a category (nothing else suitable) and given the blood test was why I have a need for ongoing more specific dietary I selected this type. But I am now left feeling reprimanded for wrongful use of Anima although "exceptionally" have been given a teleohone appt 21 Aug. To be told this more than once in a text message is unacceptable especially given the complexity of Anima (especially for those of us who have limited IT experience). Rather than giving me a telling off (which it feels like) and that abuse of Anima in this way again will not be entertained (feels threatening) it would have been more helpful to let me know what my honest mistake had been. Perhaps the Director could give me a call as its clear he replied to my last review and he had a hand in the text messages thereafter. I note Anima is not available again for routine appts (which happens too much) and needs addressing as there will still be patients who require this facility this week rather than emergency appts. Anima is not a straightforward tool and needs to be made much easier for older patients who don't have support to help them understand it's nuances. This is the problem of buying off the shelf packages and trying to make them fit your requirements and more importantly patient requirements. Look forward to a phone call from the Director as concerned that information is missing from my records which would have stopped the diabetes prevention program being offered to me again. Whilst I appreciate the lovely receptionist getting back to me about why my weight & height was requested this should have been told to me at time of requesting it & similarly the well done only came after I raised my issues.
Visited August 2024
Review titled Meon Health Practice
Replied on 13 August 2024
Dear Patient, Thank you for taking the time to share feedback of a previous review and we are sorry you feel our previous response did not offer the reply you expected. Firstly, we must clarify our Director(s) did not respond to you. All responses include names and titles, and there is no mention of a Director in our response. Regarding your original review on this NHS Profile, we addressed your concerns, apologised accordingly, and offered assurances of improvements. We apologise again you feel this did not meet your expectation. Regarding unhelpful messages sent via Anima, we are sorry you again feel our communication is not appropriate. Having checked Anima, we note, and you confirm in this review, you wished to submit a “medical” request, but in fact you submitted an “admin” request used to obtain test results. In line with our introduction of Anima, and in best interests to support patients, we do not accept medical requests via admin requests due to clinical safety, and this is why we sent this communication to you, inclusive of information on how to submit medical requests in future. We apologise that you found this message threating or abusive, and as previously indicated, will review this, along with our other communications you raised concerns for. Regarding feedback of the Anima system and limited availability, many patients offer positive feedback for this online service and it’s user-friendly functionality, but we are sorry you are having difficulties. We must highlight Anima is a very new inclusion in our services, and we anticipated our patients and staff would need support with this change in our services. We continue collecting feedback from patients and staff, and we provide additional support where needed, as well as changing how we use the Anima system, and working with our provider to make adjustments which will further improve patient and staff experience. Please note at the time of your contact, we have been open and honest with the current restrictions within our services to offer limited routine appointments due to unexpected clinical absences and planned annual leave during the school holidays. This information is proactively communicated on our website, telephone systems, within the Anima product itself, and by our staff when responding to any relevant queries. With all of this important context, please be patient with us, our staff, and the new Anima system, as we continue integrating this large change of how to contact us, and the demands on our services. If you feel there is clinical information we need to update in your records, please discuss this with the doctor in the appointment we have provided. We trust this response has addressed all of your concerns raised. Thank you once again for your feedback and for being a part of our practice. We believe this will help us to deliver an improved service in future. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Good service
Rated 4 stars out of 5
by Louise Case - Posted on 03 July 2024
I rung the surgery at 8am saw a dr at 10am and was in QA awaiting surgery by 12 and in surgery by 7pm having my appendix out. Thank you to the Dr I saw who was so kind and responsive to my needs. Thank you.
Visited July 2024
Review titled Meon Health Practice
Replied on 04 July 2024
Dear Louise, Thank you for taking the time to share your feedback of your recent experience with us. All feedback we received helps us to understand what we are doing right and where we can look to improve. We are so pleased to read your comments of this good service starting from ringing us at 8am, being seen by the kind and responsive doctor at 10am and leading to your speedy surgery at QAH that evening. We really appreciate your thanks to our doctor who helped you get such a swift treatment plan and have passed your kind words onto our team, and we wish you well on your recovery. All our staff work to their absolute best every day to deliver this standard of experience for all our patients and feedback like this is so welcomed and well received by all of us. Thank you again for contacting us, and for being a part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled High Cholesterol and Borderline Diabetic
Rated 3 stars out of 5
by Jane Hazeldine - Posted on 02 August 2024
Following bloods the above was found. After making my own unaided dietary changes reduced diabetes down significantly. Disappointed to receive a standard text asking for ny weight and offering me the diabetes course which I had already done via zoom during Covid & given feed back on how unhelpful I had found it. Disappointed that there was no recognition of how well I had done in 4 weeks to get back into pre diabetic & not offered any alternative to a course I had already done. No reason given why they needed my weight reported but duly did so & no feedback. I used the reply text to ask for referral to a dietician (which I had pre Covid) or to someone in the practice who could help with meal planning so as to continue to get out of pre diabetes & reduce cholesterol to bring down my Qrisk3 score. No reply. No reason for weight request given or further options on dietary advice available to me. When I was told about my cholesterol & diabetes it was made clear to me then the risks of doing nothing so on my own I have achieved alot in 1 month but am struggling with meal planning. I feel sending of routine and non personalised text messages being highly inappropriate & in my case did not take into account my previous attendance at the course or with a dietician & failed to recognise the brilliant achievement made by me in a month to get out of the diabetic state (which is on my record) & failed to offer something more appropriate to my circumstance to reduce my cholesterol and pre diabetes levels. To just ask me to submit my weight & not say why is baffling to me given I am achieving what I was told I needed to do. Cholesterol can't be tested until October so not able to see what the dietary changes I have made are doing to reduce that for another 3 months. Patients should be treated as individuals and not just as numbers. Medical records should be checked before any standardised texts are sent. In my case it would have then been obvious I had been pre diabetic for some time etc... when I contacted the surgery today and spoke with an extremely helpful & polite member of the team she understood where I was coming from and agreed to look at why my weight has been asked for & suggested I put in an anima request to get answers to the other matters I have raised herein as she was not confident my text reply would generate a phone call to discuss my options for keeping on the right path to achieve normal cholesterol & blood sugar levels especially as I had done the course which had been routinely offered to me. Again disappointed that the text reply has been ignored & look forward to hear what has been done with the personal information I provided about my weight. Additionally, given other ongoing health concerns & a normal result for gluten I would have expected more than a note of no further action as the GP should be investigating these other issues with me which we now know is not Coeliacs. A phone call would be appreciated to discuss the way ahead.
Visited July 2024
Review titled Meon Health Practice
Replied on 07 August 2024
Dear Jane Hazeldine, Thank you for taking the time to contact us and share this feedback of your recent experiences with our surgery. We are sorry to read you found the text advice offered regarding these recent test results were not appropriate or did not meet your expectations. We note your kind comments about the way our team member helped you with this situation in your telephone contact on 2nd August and thank you for acknowledging this. We also note a follow-up text was sent to you by this helpful team member with reasons why the doctors had offered their advice which you did not feel appropriate. For clarity, or if you did not receive this text information, our doctors requested you try the diabetes programme as we had received communication you did not complete this course previously. Our doctors also requested your height and weight to ensure your information in your medical records are up to date, and to check if you are currently at a healthy body mass index (BMI). We note your feedback of providing context to why this information is being requested, and we will use this to help us review improvements we can make to texts being sent out requesting this information in future. We also note in our teams follow up text message they suggested you request further medical advice if needed by requesting a routine appointment in Anima and we are pleased to see you successfully submitted a request regarding this issue since your contact. We are also pleased to see your request has already been reviewed and responded to, and you have a routine appointment booked to discuss this with our doctor. We note your achievements you have made regarding good changes to diet and lifestyles as these are recorded in your notes by our staff in your contact to us on 30th July and are pleased to see our staff also congratulated you on these achievements in your contact on 2nd August. We’d also like to take this opportunity to say well done to you with this progress and trust our team can continue to support you with any potential referrals into our Wellbeing or Diabetic Teams following your appointment with our doctor later this month. Regarding the comments of ‘no further action’ which are recorded with some of your test result, please be reassured this is standard practice when any patients test results are returned from the laboratory as ‘normal’. For further information on how test results are managed, please visit our website: www.meonhealthpractice.co.uk/health-information/test-results/ We apologise again for any communications you found were not to your expectations when handling these recent test results and we are pleased to see our team have helped you resolve these matters and arrange for further ongoing support as requested. Thank you once again for your feedback and for being a part of our practice. We believe this will help us to deliver an improved service in future. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled 2 emergency prescriptions issued and dispensed very quickly
Rated 5 stars out of 5
by Elizabeth Slater - Posted on 09 July 2024
I am a ruptured achilles and have undergone surgery privately. I have since got blood blots and the private prescription issued for anti coagulants does not exist in the dose written. I took it to Whiteley surgery where I filled in an e-consult form requesting the correct dose. The receptionist photocopied the original prescription and submitted my econsult as urgent. Within half an hour i had a text to inform me that the prescription had been sent to my pharmacy. I was so impressed as I wasn't even sure if this is something they would help me with. It was an emergency 5 day dose so I returned on Monday 9th July to request another 5 days (as I will be put on to tablet form after that time) and again, within the same day the pharmacy had received my prescription. I want to say a huge thank you to the doctor(s) who actioned this for me and to the receptionists at Whiteley who were so understanding and helpful.
Visited July 2024
Review titled Meon Health Practice
Replied on 09 July 2024
Dear Elizabeth Slater, Thank you for taking the time to share your thanks and feedback with us in this five-star rating and review. We are so pleased to read of the speedy actions from our team with your recent urgent prescriptions. We really appreciate your thanks to the doctors and reception staff at Whiteley for being understanding, helpful, and dispensing your medications to the pharmacy, and we have passed your thanks kind words onto our staff. All our team work incredibly hard every day to deliver a high standard of care and experience for our patients and feedback like this is not only so motivational for all of us but also helps us to understand what we are doing right. We wish you well on your recovery from the recent surgery and thank you again for contacting us, and for being a part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
I submitted a request via anima just after 0800, received a phone call a couple of hours later, with an appointment and prescription all sorted before 1130. Could not be more grateful to the staff on the phone and on reception for their help. Thank you.
Visited July 2024
Review titled Meon Health Practice
Replied on 26 July 2024
Dear Patient, Thank you for taking the time to share your feedback with us of your recent experience. All feedback we receive helps us understand what we are doing right, and areas of improvement. We are so pleased to read your comments of this good service starting from using Anima at 8am, receiving a phone call and within a couple of hours having an appointment with a prescription issued. All our staff work to their absolute best every day to deliver this standard of experience for all our patients and feedback like this is so welcomed and well received by all of us. We will share this feedback with our teams. Thank you again for contacting us, and for being a part of our Practice. Kind regards, Gareth Evans Operations Manager
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Review titled Excellent service very helpful receptionist
Rated 5 stars out of 5
by Kim - Posted on 09 July 2024
Called in today to get a problem sorted about some recent tests, the lady on reception was extremely helpful called me back within 30mins to say the Dr would call this afternoon, dr called problem sorted very satisfied. I've been at meon for a number of years and I can honestly say they have always been respectful and helpful
Visited July 2024
Review titled Meon Health Practice
Replied on 10 July 2024
Dear Kim, Thank you for taking the time to share your recent experience with us and providing this five-star rating and review. We are so pleased to read your feedback of how we helped you with such excellent service regarding a problem with your test results. It’s lovely to read you found our receptionist extremely helpful, and you were very satisfied with the support offered by our doctor for the problems you discussed. We are also delighted to see you have been a patient of ours for many years, and your honest assessment of how helpful and respectful our team always are to you as our patient. We truly appreciate your kind words and have passed these onto our team as a very welcomed acknowledgement for their efforts. All our staff work incredibly hard every day to deliver this standard to all our patients and feedback like this is always so well received by all of us. Thank you again for contacting us, and for being a part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Great service
Rated 5 stars out of 5
by Kelly - Posted on 22 July 2024
This is honestly the best GP Group/Practice I have joined. I can't fault the service, the staff do their very best to accommodate myself with an appt. Each appointment I've had has had a positive outcome. I've just emailed about an ongoing issue and I have a telephone consultation this morning. The staff are friendly and pleasant. Can't fault the care of the Nurses, Doctors, Phlebotomists and Temp doctors.
Visited June 2024
Review titled Meon Health Practice
Replied on 22 July 2024
Dear Kelly, Thank you for taking your time to share this recent experience with us and for providing this five-star rating and review of our great service. We are delighted to see your continued experience of when we helped you with each contact and appointment request you have and the outcomes of these contacts. It’s so nice to read you think we are the best GP Practice you’ve been with and that you find our staff friendly and pleasant, as well as the faultless care delivered by our clinical teams. We truly appreciate you taking the time to share these compliments and have already passed this feedback onto our staff as acknowledgement of our efforts and motivation at the beginning of our working week. We are all working very hard each day to ensure this standard of experience to all our patients and it’s great to see our efforts are working. Thank you again for contacting us, and for being a part of our Practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Great Experience Today
Rated 4 stars out of 5
by Cat - Posted on 06 June 2024
Our 2 year old was unwell and we were seen by a nurse at Highlands Surgery. The nurse was very welcoming and made our child feel at ease. We usually get a lot of tears and our child becomes very stressed. Instead of just ignoring the distress, the nurse spent a little time asking friendly questions and even checked me as well as a way of showing that the examination wasn't anything to be scared of. We're really happy and appreciative of how it was handled and happy with the diagnosis/help suggested. It made a big difference for us as parents and our child, so thank you.
Visited June 2024
Review titled Meon Health Practice
Replied on 06 June 2024
Dear Cat, Many thanks for taking your time to share this review and thanks to the Practice for your recent experience with our nurse at our Highlands site. Your feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to see our Nurse could support you with such welcoming care in the appointment for your child in what can be a distressing experience for children. We are so pleased to see our Nurse spent the extra time and care needed to reassure your child and yourself during this appointment and thank you for sharing your kind words this service made for you all and we will be sure to share this with our staff. We are all working very hard every day to deliver this level of care for our patients and feedback like this is so motivational and will be truly welcomed and heartfelt by the team. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Patient Services Manager