Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Online Admin queries
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
I recently registered with this practice and submitted a couple of Admin queries and my registration request online. Everything was dealt with in an extremely timely manner by Reception/Admin. I sincerely hope this sort of quick reaction to online queries can be rolled out/extended to online GP consultations which have worked extremely well in my previous GP practice.
Visited September 2023
Review titled Meon Health Practice
Replied on 26 September 2023
Dear Patient, Many thanks for taking the time to share this feedback with the Practice. We are happy to see you've had such speedy support in your registration and administration queries from our reception and admin teams. All of our staff are giving their best every day and when we can share recognition of their efforts it truly means a lot, so thank you once again. We are currently reviewing digital consultation solutions for our patients to improve access to care by allowing additional modes of contact to the Practice and will keep all of our patients updated with progress of this complex but essential improvement project via our website and patient newsletters. Thank you again for writing this review and we welcome you to the Practice. Kind regards, James Leach Patient Service Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Susan Jane - Posted on 10 September 2023
It seems my review didn't 'post' so I'm writing it again as it's the least I can do for the exceptional member of the reception staff who dealt with my query a week ago. Not only did she listen attentively and sensitively to my somewhat complicated question regarding my parents situation but then took the time to make further enquiries herself and let me know how it was progressing, even though it was the very end of her working day. She assured me that she would see it through and she did the following day. I felt totally confident that she was doing everything she could to help. She went above and beyond and I cannot say how grateful I am. In turbulent seas of trying to help aged and poorly parents at a distance she truly was a safe harbour. Thank you!
Visited September 2023
Review titled Meon Health Practice
Replied on 15 September 2023
Dear Susan Jane, Thank you so much for taking your time to write this feedback (twice!) to the surgery. We are so pleased to read your five star review and supportive comments that you and your parents received such attentive and exceptional support from the reception team, and the efforts of those behind the scenes allowing our reception team to follow up with these reassuring updates. We are all trying our best every day to meet patients and families of patients expectations, and when we receive recognition of our efforts it means so much to us all. Thank you again for your time in writing this review and we trust you and your parents will continue to receive this level of service in your future contacts with the Practice. Kind regards, James Leach Patient Service Manager
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Review titled Efficient, friendly help
Rated 5 stars out of 5
by Jane - Posted on 06 September 2023
Once again I can’t thank the staff at Meon Practice enough for all their help. In particular the Pharmacy Team. Quick, efficient, knowledgeable, and above all very understanding, patient and so so helpful. Thank you so much!
Visited September 2023
Review titled Meon Health Practice
Replied on 08 September 2023
Dear Jane, Thank you so much for taking the time to provide this feedback and your five star review. We are so pleased to see all the kind words you've shared about our Pharmacy Team and will take great pleasure in sharing this acknowledgement to our staff. We are all working incredibly hard to deliver this level of service to our patients and it's fantastic to see we have met your expectations. Thank you again for your time in sharing this feedback. Kind regards, James Leach Patient Service Manager
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Review titled Receptionist on duty
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
This evening I called to see if I could make a date/time switch for my daughter’s vaccinations. The staff member on duty (apologies I didn’t catch her name) was very understanding went completely above to help me and accommodate my request. Thank you so much!
Visited August 2023
Review titled Meon Health Practice
Replied on 22 August 2023
Dear Patient, Thank you for taking your time to share this five-star feedback with us. It’s so nice to read our staff member offered you such excellent service in showing understanding and going above and beyond to accommodate your request to switch your daughters’ vaccinations and we are so happy we can share your words of support and acknowledgement with our team. We are truly grateful of this feedback you have shared as our team are all working so hard to offer their best every day, and the recognition from our patients means so much to us all. Thank you again for your time in writing this review and we believe we will continue to deliver you and our other patients this level of experience in future. Kind regards, James Leach Patient Service Manager
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Review titled Exemplary care
Rated 5 stars out of 5
by Pauline Patterson - Posted on 24 July 2023
Following a bike accident resulting in a nasty large wound to my shin in April 23, I have for the subsequent 14 weeks been looked after by the medical staff at Whiteley surgery. I feel extremely grateful for the excellent care and kindness i have received by consummate professionals. A huge thank you. How lucky we are to have such an amazing service in our time of need. Long may the NHS continue.
Visited July 2023
Review titled Meon Health Practice
Replied on 26 July 2023
Dear Pauline Patterson, Thank you for taking the time to share this excellent feedback with us. We are delighted to read that you have received exemplary care from the medical staff at Whiteley surgery and have shared your supportive words with the team. We are all very grateful for your recognition of the amazing service our team have provided you with and we believe we will continue to offer this level of service to you and all our patients. We wish you a continued recovery following your bike accident and thank you again for your time in writing this review. Kind regards, James Leach Patient Service Manager
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Review titled Diabetic referral
Rated 4 stars out of 5
by Ian Haworth - Posted on 07 November 2023
GP referred me to a specialist programme to improve my health. I think this was a great service and want to note my support and thanks to the practice and the specialist provider. They were great and my health has definitely improved
Visited July 2023
Review titled Meon Health Practice
Replied on 28 November 2023
Dear Ian Haworth, Thank you for taking your time to share this positive feedback with the Practice. It’s lovely to read that you have received a great service with your diabetic referral and that your health is improving as a result! We are really grateful to our patients for sharing their positive reviews which we get to share with our team as we are all working so hard to offer our best for our patients every day, and receiving recognition from you is truly rewarding and uplifting. Thank you again for your time in writing this review and we believe we will continue to deliver you and our other patients this level of experience in future. Kind regards, James Leach Patient Service Manager
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Review titled terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
Incredibly difficult to get to see a doctor cant remember the last time I was able to see one in person. Despite being a type 1 diabetic and having issues relating to this. Patients are having to que at 8 in the morning in person at the doctors to even stand a chance of getting an appointment. e consults no longer available turning seeking advice a complete ordeal
Visited July 2023
Review titled Meon Health Practice
Replied on 26 July 2023
Dear Patient, Thank you for taking your time to share this experience with us. We are sorry to hear about the terrible experience you refer to regarding efforts to contact the Practice. We understand how frustrating it is that not all patients can get an appointment, but we, like all GP surgeries, do not have sufficient clinical staffing levels to see every patient, and we are sorry to read about your struggles getting an appointment. Regarding concerns that patients are having to queue in person at 8am, please be advised patients are able to call us and our team will try to help you over the telephone. We acknowledge there have been historical difficulties with telephone access, and, while we continue to improve telephone wait times, we have already made significant progress in improving this and trust you will receive sufficient support by telephone without the need to travel to the surgery in person. Regarding concerns the eConsult service is no longer available, we have been reviewing digital access and the solutions available and want to reassure you that we have agreed to reinstate a digital solution to improve access to our services. Please be patient during our improvement plans to offer a digital solution as we continue to review and implement the essential processes needed to ensure this will be introduced with an efficient and effective service. Should you wish these concerns to be discussed further, we would ask you contact us directly so we can investigate this. You can do this in the following ways: 1. Completing a complaints Form, available to collect from reception 2. Completing a feedback form on the website: https://www.thehighlandspractice.co.uk/feedback-and-complaints/ 3. By letter to Complaints Team c/o 102 Highlands, Fareham, PO15 6JF 4. By requesting a telephone call from a member of the Complaints Team We trust this information helpful and believe we will deliver you improved service in the future. Kind regards, James Leach Patient Service Manager
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Review titled The worst GP Practice ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Absolutely terrible. The irony is not lost on me as someone who needs to control stress and high blood pressure when it is incredibly stressful to try and speak to a GP. Receptionists who feel qualified to speak about medication for specific ailments. I genuinely believe this is a practice that will do its upmost to not help and support and a repetitive basis. Every element of the service is wrong. Sending texts with no way to respond. It’s truly terrible
Visited July 2023
Review titled Meon Health Practice
Replied on 18 July 2023
Dear Patient, Thank you for taking your time to share your experience with the Practice. We are sorry to hear about your terrible experience you have referred to regarding your efforts to speak with a GP. Whilst we understand how frustrating it is that you could not get an appointment when you feel that you need one, we, like all GP surgeries, do not have the clinical staffing levels to see every patient as much as we would like to, and we are sorry to read about your recent struggles getting an appointment. Regarding your concerns that we do our utmost not to help and support you, please be advised we recently invited patients to our feedback survey and the results strongly suggest we are supporting our patients, but we are of course disappointed to read this is not reflective in your experience. In our patient survey that was completed this month (July 2023), 95% of our patients appreciated being offered a preferred mode of consultation (telephone, face-to-face, video, text) with 75% of these patients receiving the mode of consultation requested, and 17% of these patients advised us the consultation did not meet their needs. While we are doing our best to provide a sustainable and sufficient service each day, we are also working to improve our care and experience to reduce the number of patients who do not feel we provide adequate support to their needs, but we do believe most of our patients are receiving appropriate care and support. Regarding your feedback of receptionists who feel qualified to speak about medication for your ailments, please be reassured this is not something we ask or expect our non-clinical staff to do and would ask you to contact us directly so we can investigate and rectify this where needed. You can do this in the following ways: 1. Completing a complaints form, available to collect from reception 2. Completing a feedback form on the website: https://www.thehighlandspractice.co.uk/feedback-and-complaints/ 3. By letter to Complaints Team c/o 102 Highlands, Fareham, PO15 6JF 4. By requesting a telephone call from a member of the Complaints Team We trust this information is helpful and believe we will deliver you an improved service in the future. Kind regards, James Leach Patient Service Manager
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Review titled Great service
Rated 5 stars out of 5
by Mr.M.Aldridge - Posted on 31 July 2023
Had an ecg at Highlands surgery 10.15am today I would just like to say how helpful and reassuring the health care professional was, going that extra mile to help me with my general health check which was not planned for this visit. It was so appreciated that the nurse was able to spend some quality time with me discussing my general health and especially when health professionals are under so much pressure. Please would the Highlands practice manager make a point of thanking the particular individual as they were an excellent face to face health care professional.
Visited July 2023
Review titled Meon Health Practice
Replied on 08 August 2023
Dear Mr M Aldridge, Thank you so much for taking your time to share this glowing feedback. We are so pleased to read your comments regarding the great service you received recently at the Highlands Surgery during your visit for your ECG, and we have already shared your kind words with our team. It’s a pleasure to see you found our healthcare professional helpful and reassuring, and that our staff went above and beyond to ensure your health check was also covered during your visit with the Nurse. We are also very grateful for your recognition of this service being delivered at a time when we are under increased pressure as we do aim to deliver the best possible services we can despite often limited resources to achieve this. Thank you again for spending your time writing us this review. Kind regards, James Leach Patient Service Manager
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Review titled Quick and speedy blood test
Rated 4 stars out of 5
by Jo - Posted on 07 July 2023
Thank you to the nurse today who took my bloods. During other blood tests (not just at this surgery) I have been told I have difficult veins to find, and have come out with multiple blood bruises on both arms. But today the nurse was efficient, speedy and I was in and out within a couple of minutes. You are perhaps one of the quickest blood tests I have had! Thank you to this nurse, I hope you have a nice time at Gunwarf. Currently, attending this surgery in person or having non agreed/pre-arranged phone calls or having to call back reception after I have missed a doctor's call (that was not agreed/pre-arranged) triggers anxiety and heightened panic attacks. Today, this nurse showed that once you can access the service, it should be okay. Thank you.
Visited July 2023
Review titled Meon Health Practice
Replied on 12 July 2023
Dear Jo, Thank you for taking your time to write this feedback to the surgery. We are delighted to read you had such a positive experience with a member of our Nursing Team when you had your recent blood test and will be sure to pass on your thanks to the team. All our staff work their hardest every day to support our patients and it means so much to receive recognition of their efforts, as well as reading supportive comments like yours which we can share with the Meon Health team. Regarding your comments of anxiety triggers and heightened panic attacks when attending the surgery, we of course are sorry to read you are struggling and hope this positive experience has helped towards reducing these concerns, as well as reassure you that our services are here to support and care for you. Should you need any help for these concerns, please do contact us, if you have not already, to ensure you are receiving the care and support you need. Thank you again for your time sharing your kind words. Kind regards, James Leach Patient Service Manager