Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
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Reviews
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Review titled I feel discriminated against
Rated 1 star out of 5
by Cathy M - Posted on 14 December 2022
As others have stated, unless you are able to attend at 8am, in person, it is almost impossible to get an appointment. The call handling system cuts you out after 45 minutes. As someone who often has morning meetings from 7.30am I am not able to get through before the appointment book is closed. Very frustrating and distressing to try and look after your own health. Why should someone who works for a living not be able to access medical care?
Visited December 2022
Review titled Meon Health Practice
Replied on 10 January 2023
Dear Cathy M, Many thanks for taking your time to provide this feedback. Improving telephone access is a top priority of ours and investigations have already begun to see why some patients are being disconnected while contacting us, and we apologise if this is the case in your experience. Due to the current demand for access to GPs, and clinical care across the nation, we have to manage availability each day to ensure urgent care is available for those who need us, while we try to offer routine access wherever possible. The Management Team review availability for appointments daily, and monitor this throughout the day, to ensure we can offer appointments to those who need us the most, while not hampering appointment access as best as possible, and this is by no means an attempt by us to discriminate you, or any other patient. Should you wish to discuss this further, please can you contact us directly in any the following ways: 1. Completing a complaints Form, available from reception 2. Completing a Feedback form on the website 3. By letter to Patient Services Manager c/o 102 Highlands, Fareham, PO15 6JF 4. By Telephoning a Patient Service Manager We trust this information is helpful, and believe we will deliver you an improved service in the future. Kind regards, James Leach Patient Services Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
I have just been told the e consultation is not available as it has closed for today. This was at 11.30 am ( Friday 2nd December) . I was asked to pop back to the surgery at 8am on Monday. I can't ring as its not urgent - and I work full time. How on earth am i supposed get some advice. The pharmacy has referred me to my gp. Absolutely shocking.
Visited December 2022
Review titled Meon Health Practice
Replied on 10 January 2023
Dear patient, Many thanks for taking the time to submit this feedback. Please be advised we have temporarily suspended the eConsultation service due to patient feedback that it was not fit for purpose and it was deemed clinically unsafe by our own review. At your time of writing, on top of our usual high demand for appointments during Winter, we were seeing a growing number of patient contacts, mainly related to concerns around strep A infection/scarlet fever. We always do our best to ensure patients who need to be seen on the same day can be, but we may not have capacity to see everyone when they want to be seen, and understand that delays in getting an appointment can be frustrating. We, along with the majority of healthcare providers in our area, made the decision to temporarily delay routine (not urgent) appointments during this time to ensure urgent cases can be seen quickly. This decision was made according to clinical need, and we did whatever we can to reduce disruption to patients, at a time where we were offering urgent clinical care which at points had increased demand from our patients by over 30% to our usual levels of service, and this decision was supported by the Hampshire and Isle of Wight Integrated Care Board. We trust this information is helpful, and believe we will deliver you an improved service in the future. Kind regards, James Leach Patient Services Manager