Meon Health Practice
102 Highlands Road, Fareham, Hampshire, PO15 6JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Meon Practice, great service
Rated 5 stars out of 5
by Matthew Williams - Posted on 07 December 2024
The doctor phoned me with 24hrs of leaving a blood sample with the nurse. He was very professional and offered a face to face meeting in short time. I meet with him in practice and after a further examination he was very happy that my concerns were only minor. Great service and thanks for being so caring.
Visited December 2024
Review titled Meon Health Practice
Replied on 10 December 2024
Dear Matthew Williams, Many thanks for taking the time to share this five-star rating and review! It's lovely to read you had such great service recently in your telephone and face-to-face appointments and other contacts with our practice. We’re delighted the doctor has been able to reassure you following blood samples and clinical consultations and examinations for your concerns. It’s brilliant that you were made to feel so cared for and we could reassure you that your concerns were only minor. Our staff work incredibly hard every day to deliver the best care and experience to our patients, and we’re so happy to see this made such a positive difference for you. Positive feedback is always well received and a big morale booster for the team, and we have shared your kind words within the practice. Thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled B12
Rated 4 stars out of 5
by Anonymous - Posted on 11 December 2024
I had my B12 injection on time and efficiently The nurse made me another appointment for 3 month’s time
Visited December 2024
Review titled Meon Health Practice
Replied on 17 December 2024
Dear Patient, Thank you for taking your time to contact the Practice via NHS Rating and Reviews with positive feedback from your recent contacts and experience with us. Your feedback of the timely and efficient nurse appointments with your B12 injections helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with us and will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled average
Rated 2 stars out of 5
by Chris downing - Posted on 09 December 2024
waiting for phone call. Had 4 missed calls. Phone did not ring. Phoned surgery was told me it would be sorted. Still waiting for reply. Needs sorting urgently as its high blood pressure. So not happy.
Visited December 2024
Review titled Meon Health Practice
Replied on 10 December 2024
Dear Chris Downing, Many thanks for taking the time to contact us and we are sorry you had a poor experience with the practice in your recent contacts. Having checked our records for your recent contacts we can see you attended the surgery at 10am on 9th December and used our self-service pods for blood pressure readings. After receiving these readings, at 12.40pm our Clinical Pharmacist tried calling you in response to high blood pressure, but you were not available, and a message was left on your answer machine. Additionally to this, you submitted an appointment request via reception which was reviewed by our Triage GP at 12.40pm and a telephone consultation was arranged regarding this. Our GP tried to call you at 1.10pm but you were again unavailable, and another call was scheduled by this doctor. Our Clinical Pharmacist tried calling you again at 3.20pm when we were still not able to contact you and another message was left on your answer machine. Our GP tried calling you again at 3.53pm and this time multiple attempts were made for which we remained unable to speak with you. As a result of us not being able to discuss your high blood pressure despite multiple clinicians spending time to reach you, we arranged another telephone consultation which is planed today, Tuesday 10th December. We apologise you are not happy with our services despite the swift and excessive efforts made by our teams, and we hope that our team will be able to contact you today so that we can support you with your clinical concerns. Thank you once again for contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Friendly practice
Rated 4 stars out of 5
by Barbara easen - Posted on 17 December 2024
The lady doctor examined me was very polite, gentle and kind. I had an idea that it was prolapse. I’m not sure what it was so it is a part of my bladder that not as bad where is my bowel as a prolapse which pops out and is very uncomfortable at times finding that hard when I’ve been down as I get out I’m in a lot of pain waiting to see what the next step is to get this sorted has had enough now I’m getting very tired and don’t sleep very well at night as I can’t get comfortable. Think I might need a scan or x-ray on my lover part of my body to have a look at my prolapse bowel and bladder so just waiting to hear from the doctor to see what next step is I have been quite helpful but it just seems a long time to get to see a doctor waited over a month and in pain and discomfort I also done a wee blood and poo sample which when I phoned to see if my results was in the receptionist said that it was all fine then the next day I get a phone call from the doctor to say in my poo there was some blood so now I have to do a retest in two weeks towing And then see what it could be. I have a feeling it could be my prolapse bowel maybe the lining of the wall could be bleeding a bit but I’m not really sure. I’m not a doctor sooner we get this sorted. The better. My body has just had enough now from all these things are happening to me.
Visited December 2024
Review titled Meon Health Practice
Replied on 18 December 2024
Dear Barbara Easen, Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us. Your feedback about our friendly practice helps us understand what we are doing right and where we can make improvements. We are delighted to hear that you had a positive experience with our polite, gentle, and kind lady doctor, and will ensure this is shared with our staff. These reviews are incredibly valuable to our practice as they really do motivate the team and also help others in the community learn more about our services. We wish you well with your ongoing clinical concerns and trust our doctors and all other clinical and admin support staff will continue to support you as needed. Once again, thank you contacting us and being part of our practice. Yours sincerely, James Leach Digital Transformation and Data Manager
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Review titled Great responses
Rated 5 stars out of 5
by Vicki Mottershead - Posted on 10 November 2024
I was pleased to get through on the phone within half an hour and the lady I spoke to was very kind and informative. The doctor rang back within an hour and was considerate and clear. I was able to obtain medicines from my local chemist that day. Very pleased.
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Vicki Mottershead, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and it’s brilliant to read that the lady you spoke with on the phone was so kind and informative, and this was quickly followed by a clear and considerate call with the doctor who offered you medicines to collect that same day. We are also pleased to read of your positive telephone experience as we have worked incredibly hard delivering a new telephone system, recruiting and training our staff, and introducing online access via Anima to support improved experiences for patients contacting us by telephone. We are all trying to support our patients as best we can every day and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Useless Service
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2024
Requested a routine appointment via online form, no reply after 7 days. I had to go to the surgery to sort it out and discovered that my request had been closed, supposedly by a GP. On explaining why I needed the appointment the surgery agreed with me and later that day I received an appointment for 21 days time. This is not unique as similar things have happened on my last 3 requests.
Visited November 2024
Review titled Meon Health Practice
Replied on 04 December 2024
Dear Patient, Many thanks for taking your time to share this feedback and we are very sorry you feel the service we offered was useless following your recent contact with the practice. For clarity to our access and how any ‘routine’ request should be managed, once we receive a ‘routine’ appointment request, the next steps should be as follows: • A clinical assessment is made for each request by our GP-led Triage Team • This clinical triage outcome is assigned to each request by our GP-led Triage Team • We aim to respond to all routine requests with this triage decision within seven days • If the Triage Clinician (e.g. a GP) has provided consultation directly, the request is ‘closed’ • If a ‘routine’ appointment is required, our admin team will contact you to book this • Depending on our capacity and any clinical decision on a clinically appropriate timeframe for each appointment, routine appointments are booked within a few weeks of contact • Each triage outcome is made via email, text, or telephone call (pending details on record) • We encourage patients to contact us if they have not heard back within two weeks We are sorry if for any reason you did not receive the GP outcome made via email, text, or telephone call, but we are pleased you received a routine appointment following your contact to us. We cannot investigate the appointment pathway you describe without your personal details, and we do not wish for any patient to feel as if they have not been cared for properly. If you would like us to investigate this and respond to you formally with details of your request and the actions our team have taken, please contact us directly. You can raise a concern or complaint with us in the following ways: 1. Completing a Formal Complaints Form, available from reception 2. By letter to: Complaints c/o The Highlands Practice, 102 Highlands, Fareham, PO15 6JF 3. By telephone with our team: 01329 845 777 We are unable to comment fully without investigating the details, but if you contact us directly we will provide a formal outcome as appropriate. Thank you again for your contacting us and for being part of our practice. We believe all feedback allows us to deliver an improved service. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
Was feeling very unwell. Doctor gave me options to try taking stronger painkillers and what to do if they didn’t work. The amazing thing was she called me in the afternoon to see if they had worked - this restored my faith that they actually do care!
Visited November 2024
Review titled Meon Health Practice
Replied on 12 November 2024
Dear Patient, Thank you for taking the time to share this rating and review of your recent five-star experience with Meon Health Practice. We believe all feedback helps us understand what we are doing right, and where we can make improvements, and we are so pleased to see our doctor not only provided you with medical support when you were feeling very unwell, but also by checking in to see how you responded to the medication, and restoring your faith that we care for you (and all our patients). All our staff work incredibly hard every day to deliver this genuine level of care for all our patients, and feedback like this is truly motivational and greatly appreciated. Once again, thank you contacting us and being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Confidence inspiring consultation
Rated 5 stars out of 5
by Keith Cowley - Posted on 20 November 2024
I recently had a consultation with A doctor at the Whiteley surgery of Meon Health Practice concerning a painful growth on my face. She was immediately able to identify the problem, took some photographs of the growth to send to a dermatologist and informed me I would hear more in a few days. Although I had to wait a few days for the appointment with her I was relieved to see her face to face and was grateful for her skill and efficiency. She is a great asset to our local health team and reflects the best aspirations of the NHS. I consider we are indeed fortunate to have her with us.
Visited November 2024
Review titled Meon Health Practice
Replied on 20 November 2024
Dear Keith Cowley, Many thanks for taking the time to share this five-star rating and review! We are delighted to read one of our Whiteley doctors delivered this confidence inspiring consultation after your recent face-to-face appointment and dermatology referral. Reading feedback like yours truly help motivate all our staff, and we have shared your kind words and thanks with our teams. We are truly grateful you have shared your kind words about your local health team and how this particular doctor is an asset to you and the NHS in general. We are also fortunate to have such great staff working with us and delivering such exemplary care and experience to our patients. Once again, thank you contacting us and we wish you well with your onward referral and next steps in your care plan as our patient. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled Friendly and responsive practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2024
Face to face review with doctor, very knowledgeable and experienced doctor discussed results and arranged review in hospital.
Visited November 2024
Review titled Meon Health Practice
Replied on 10 December 2024
Dear Patient, Many thanks for taking the time to share this five-star rating and review! It's great to read you had such excellent service recently in your face-to-face appointment and contacts with our practice. We’re delighted you found the doctor to be knowledgeable and experienced, and that you could discuss your issues and results and reviews were arranged as needed. Our staff work incredibly hard every day to deliver the best care and experience to our patients, and we’re so happy to see this mad such a positive difference for you. We trust you are receiving the follow-up care and arrangements appropriate for your ongoing treatment plan, and we wish you well on your recovery. Positive feedback is always well received and a big morale booster for the team, and we have shared your kind words within the practice. Thank you contacting us, and for being part of our practice. Kind regards, James Leach Digital Transformation and Data Manager
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Review titled A mixed bag
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2024
Submitted a e consultation for my son via healthier together before 9am due to worsening symptoms. This was not processed by the admin team for more than 4 hours! I then finally received contact from the practice after 5pm asking if he can wait for an appointment til the following morning! Obviously the answer was no and an appointment was eventually arranged at an alternative practice. Where we saw a fabulous GP who was very thorough and reassuring; listened to my son and myself and provided the required prescription.
Visited November 2024
Meon Health Practice has not yet replied.