Merton Medical Practice
12-17 Abbey Parade, South Wimbledon, London, Greater London, SW19 1DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2024
I called the GP to correct my medication dosage which they entered wrongly into the system. I had to wait half a hour to go from position 5 in the call queue to position 1 then, I was number 1 in the queue for another half hour before giving up. Not the first time I considered change my GP for my family.
Visited September 2024
Review titled Merton Medical Practice
Replied on 05 September 2024
Dear Patient, Thank you for your feedback and I'm sorry to hear about your concerns. This sounds unusual to us and we would definitely wanted to investigate. I would be grateful if you could please send us an email with your details, so that we can look into it and feedback. Thank you MMP Team
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Review titled No record of appointment
Rated 1 star out of 5
by Caroline Griffiths - Posted on 10 March 2023
When at the surgery for my daughter I asked the receptionist how I made an appointment for a smear test. She said she could book it in for me, I book an appointment with her and she gave me a post it note with the date and time. All very helpful. When I arrived for the appointment there was no record of the appointment and it was not possible to have the smear test as the nurse was fully booked. I had taken time off to attend this appointment so it was very frustrating. I asked to speak to the manager but was told she was unavailable as she was in an interview.
Visited March 2023
Review titled Merton Medical Practice
Replied on 10 November 2023
Thank you for your feedback, and I'm so sorry to hear about your concerns. It would be helpful to have raised this directly with the Practice at the time if happened to give us the chance to look into it in details. You can always reach out via emailing the Practice on swlicb.mertonmedical@nhs.net thank you