MGS Medical Practice
Bradley Health Centre, Wallace Road, Bradley, Bilston, West Midlands, WV14 8BWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Better telephone system
Rated 5 stars out of 5
by Robert smith - Posted on 19 October 2023
Tried the new telephone system today, seems much more explanatory, if unsure you can still talk to staff. You can use patient partner number if you don't have Internet. Progress.
Visited October 2023
Review titled MGS Medical Practice
Replied on 23 October 2023
Dear Robert Smith We would like to thank you for your feedback and will share with practice team and Patient Participation Group. We have listened to our patient's feedback and wanted to have a system in place for those who could use digital and for those who were non-digital to be able to book appointments or contact practice for queries without waiting too long on the phone, have more choices to go online to our website www.mgsmedicalpractice.nhs.uk and complete Accrux online form and or can call the patient partner number 01902 229788 to book, cancel appointments or for any other queries. If need further help or assistance the reception staff can assist.
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Review titled Online service, system
Rated 4 stars out of 5
by Anonymous - Posted on 20 October 2023
leaving a review on here regarding the surgery. just to say how much I liked the online service. Very easy to understand. New phone system is also easier to use, much quicker. Thanks
Visited September 2023
Review titled MGS Medical Practice
Replied on 23 October 2023
Dear Patient, thank you for your feedback. Following recent surveys we updated our online service and added patient partner system to our telephone system to improve booking appointments any queries or directing patients to correct clinician or service.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Wife been advised of medication by consultant at New cross hospital. Not contacted to start this.took letter to surgery as they said not seen a copy. The receptionist scanned letter. Still not any response from doctor's. Wife struggling.
Visited May 2023
Review titled MGS Medical Practice
Replied on 12 June 2023
Dear, we have just received this message on this choices page, we do not have your contact details please contact practice either via practice telephone 01902 728861 or practice email M92654Wolverhampton@nhs.net so we can deal with your query.
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Review titled disgrace of a GP practice
Rated 1 star out of 5
by Pav Sangha - Posted on 29 March 2023
The service is absolutely disgraceful instead of sorting themselves out as a practice they end up blaming the patient and giving out warning letters because the frustration on the patients part is so high they do nothing to help and instead say things like take this appointment or they have nothing else to offer. ask to call 9am every morning until you get an appointment. when you actually call and get an appointment for the surgery which is 45mins away from where I live as no available appointments at the registered surgery which is 5mins away from me even though being no2 caller. Receptionists think they are doctors and become all agitated and offended when asking for an appointment as need to speak to a professional. Easy to send warning letter to patients rather than actually sorting out the problem. Thank you for providing an absolute shambles of a service. should be closing this practice down if you cant sort it out. just look at the reviews people are actually leaving will give you more of an idea what service you are providing to your patients and where things have actually gone downhill for this surgery. been with the surgery since 2006 gone drastically downhill over the last 7/8 years. I dread calling the doctor for any of the medical needs instead try other places before i ring my own family doctor. they have made me feel so upset every time i have tried to speak to them. no sympathy, no solution just giving same instructions to agitated patients who are fed up with the surgery. even when you tell them that due to jobs, health and other important commitments cant be calling up every morning for an appointment all i always get is sorry not our problem that is what you have to do if not its not our issue its yours.
Visited February 2023
Review titled MGS Medical Practice
Replied on 12 June 2023
Dear patient, please can you contact our practice complaints team so we can discuss your concerns and have the opportunity to investigate practice telephone 01902 728861 or practice email M92654Wolverhampton@nhs.net