Mickleover Surgery
10 Cavendish Way, Mickleover, Derby, Derbyshire, DE3 9BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I felt like a nuisance
Rated 3 stars out of 5
by Margaret - Posted on 18 April 2024
Unfriendly, unsmiling and dismissive treatment from one of the receptionists, who did not seem interested in understanding my concerns (although she did look up my records on the computer when I requested it). Her response was that there was nothing about a repeat blood test in my records and that was that - no suggestions or advice, window closed. I must say that another receptionist passing by gave a warm friendly greeting, and also that the doctors are great when you can get to see them.
Visited April 2024
Mickleover Surgery has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
Absolutely dreadful. Receptionist was rude and asked me no questions at all just told me to phone 111. Called 54 times , never any appointments, never pick up phones. Disgusting!
Visited September 2023
Mickleover Surgery has not yet replied.
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Review titled Tiring!
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2023
This practice has dreadful reviews on Google and I’m disappointed to say I’m adding to this now. You cannot get an appointment by calling they either hang up when you’re 8th in the queue like today or they’re ‘fully booked’ when you do get through. She said two weeks to speak to my doctor but that might not be face to face. My last appointment was booked by my local area coordinator as I’m disabled and this whole ridiculous rules process can get the better of me. You cannot expect people to wait like this, unacceptable and causing distress to already sick patients. I decided today to leave next month once I have my results. The doctors are very good but nurses are a shambles and lose your bloods not once but twice! and getting an appointment is rare.
Visited August 2023
Mickleover Surgery has not yet replied.
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Review titled Two calls- different experience
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2023
Phoned practice at 8 am,finally got through at 8.50, only to be told there were no appointments left.Extremely frustrating and stressful.Rang again 2 days later,got through after 10 minutes and arranged for GP to call me,which they did at 10.30. After supportive chat,GP offered to examine me that same morning and I saw them in the next 1/2 hour.Very pleased with my second experience.
Visited February 2023
Mickleover Surgery has not yet replied.
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Review titled Outdated
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Can someone from the practice please act as a patient and witness first hand the frustration of long, slow messages leading to awful music, then to be repeated for 20 plus minutes as you go down the queue. After 23 minutes, advised to ring 111 or visit the walk in centre.
Visited February 2023
Mickleover Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Paul Warner - Posted on 09 November 2022
My phoned this morning to arrange an appointment, nothing available of course, due mainly to the fact that there was only one emergency doctor in today, she was advised to go to the pharmacy. It just gets worse, what constitutes an emergency? If you break your leg for example, that's an emergency, you phone an ambulance , it's just dire, and the surgery is taking on new patients!
Visited November 2022
Mickleover Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
My experience of the Practice telephone appointment system was that it worked well; the receptionist was polite and respectful, apologizing for any wait time. I rang at 8.00am and although I was number 8 in the queue my call was answered and appointment made with in 15 minutes of the initial call. I was offered either a face to face appointment or a telephone consultation with a GP. Due to my work schedule I chose same day telephone consultation. The Doctor's call came within the expected time slot and the session was thorough. I was offered a further face to face appointment by the GP for the following day but as my availability was limited a face to face appointment for the day after that was made to fit with my work schedule. I was impressed by the care, attention and level of service I received in these difficult times. I was encouraged that the GP partner I saw was concerned and genuinely interested to hear my views on the level of service the practice was offering, this review is a synopsis of my response.
Visited October 2022
Mickleover Surgery has not yet replied.
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Review titled Good service from GP
Rated 3 stars out of 5
by Claire Dolman - Posted on 28 October 2022
I arranged a GP call quite easily but after discussing my problem the GP gave me a face to face appointment for the next day. The GP was very attentive,encouraging and very thorough.This was the first time we had met but we had spoken on the phone several times before and I was happy to tell them how I had appreciated their reassuring manner during the calls.Came out feeling I was listened to.
Visited October 2022
Mickleover Surgery has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Rang to book an appointment, told the earliest time was a week later and it would be a telephone call initially. Appt booked for 9.30am. Never bothered calling and when I chased surgery was told the call would be between 1-3pm as the doctor was running late. Appreciate calls are scheduled and allow some flexibility but 6 hours later is shocking service. Receptionists attitude was "not my problem!!
Visited September 2022
Mickleover Surgery has not yet replied.