Mid Sussex Health Care
The Health Centre, Trinity Road, Hurstpierpoint, Hassocks, West Sussex, BN6 9UQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone Appointment
by Anonymous - Posted on 25 October 2024
This is not feedback about this practice as I have always found them to offer a great service with care, it’s is about a telephone appointment out of hours booked through Mid Sussex I had, I cannot find anywhere to leave a review for this. I write this after a night of 2 hrs sleep, which has been my sleep pattern for almost 3 weeks now. I received a 4 minute phone call from a Dr about my insomnia asking for help, I was asked do I drink, do I smoke and why is my sleep getting worse, as I mentioned Ive always struggled, to which I have no idea why my sleep is deteriorating. After advising the Dr everything I have tried he said “we’re a bit stuck” saying all he can do is txt me a link to the NHS website about how to get a better nights sleep, I’m sure everyone who has serious issues with sleep like me being told how to sleep better is infuriating. He advised that if reading this article does not work to get back in touch in a couple of weeks for “counselling” It’s no wonder people take actions for their health care outside the NHS if they receive calls like this. It’s a waste of resources that now I will be calling to request a face to face appointment
Visited October 2024
Mid Sussex Health Care has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Ronnie - Posted on 04 September 2024
I did an e consult early in the morning, was called just after the surgery opened and saw a gp by mid morning. Really impressed thank you
Visited September 2024
Mid Sussex Health Care has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by jane pini - Posted on 06 September 2024
I saw a GP today and was feeling very anxious before my appointment. I was seen on time and felt st ease with the dr who fully explained my worries and concerns. I didn’t feel rushed at all and the Gp was so lovely explaining things so I understood everything. A well Organised practice that is clean bright and inviting x Well done to the whole team I am blessed to have such an amazing surgery x
Visited September 2024
Review titled Mid Sussex Health Care
Replied on 08 October 2024
Dear Mrs Pini I would like to thank you for taking the time to leave such lovely feedback regarding the GP you saw and the practice as a whole. I will share your review with the whole team, it is always nice for them to know that they are appreciated. Kind regards Denise Simpson-Banks Practice Business Partner
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Review titled Not so great practice
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
I phoned @ 8.30 on the button. I have Covid so has my husband. I got up to hi at 7.25 this morning as he was worse with his chest! I phoned on at 8.40 precisely and was told your so busy phone back later. Do I had to phone 111. This surgery is not fit for purpose!
Visited July 2024
Review titled Mid Sussex Health Care
Replied on 02 July 2024
Dear Patient I am sorry for this experience, as you have posted anonymously I am unable to call you, but would welcome a call from you on my direct dial 01273 837980, I can then check with you if you have spoken with one of our GPs yet and take your telephone details. Our new phone system allows me to listen back to telephone conversations and use them for learning within the practice. I do hope that you feel you can call me. Once again I would like to say how sorry I am for your experience, this is not the care that I would expect any patient to receive. Kind regards Denise Simpson-Banks Practice Business Partner.
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Review titled Excellent service
Rated 5 stars out of 5
by Ali - Posted on 24 April 2024
I recently had a ‘private’ health screening in which a small problem was detected. The results were sent to my GP but it was made clear it was my responsibility to follow up. However, my GP phoned me within a few days, arranged a scan and blood test and within a week my results ( thankfully negative) were sent back to me. The communication and service I received was excellent and I am very grateful for the care and attention I was given.
Visited April 2024
Mid Sussex Health Care has not yet replied.
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Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2024
ordering perscriptions is a nightmare for me the system has changed my computer is old and the signal is very poor I have tried to log in on new system by the time the code came through it had run out of time I am running out of tablets for my husband who has alzheimers and I have not been well myself to get logged in need to give proof by photograph and I havent a clue how to do it so have given up
Visited February 2024
Mid Sussex Health Care has not yet replied.
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Review titled Excellent patient care!
Rated 5 stars out of 5
by Tae Louis Cobbold - Posted on 07 February 2024
Today I attended an appointment with a nurse for a routine injection. Being a non binary patient, interactions with some people can be awkward. I have always been made to feel so welcomed and comfortable across all the sites within Mid Sussex healthcare and today was no different. I just wanted to express my gratitude to all the staff and to say what a wonderful job they all do. I am so happy to have found a surgery where I've constantly been satisfied and have always left feeling really positive.
Visited February 2024
Review titled Mid Sussex Health Care
Replied on 22 March 2024
Dear Tae I was delighted to read your very positive feedback regarding the practice team. Thank you for taking the time to share your experience with us, the whole team were very pleased to read your review. Kind regards Denise Simpson-Banks Practice Business Partner
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Review titled Good diagnosis
Rated 5 stars out of 5
by Cindy Newell - Posted on 10 February 2023
The GP I saw took careful readings of my pulse etc..read my description of the history of my condition as it had got worse. She acted with speed and efficiency: rang RSCH and I was advised to present at A& E. Referral to ENT. Her diagnosis was spot on, it's relatively uncommon, but if left could have become very nasty. She's asked me to update her on how I'm doing. I'm so grateful. And prior to this, I'd had considerate and caring help from another GP, again my decision to get in touch had been correct. I'm reassured that I'll be treated with respect here. So often you worry that a chest infection or sore throat is minor: but the advice on NHS proved useful..once these common illnesses appear to be shifting..get in touch with GP.
Visited February 2023
Review titled Mid Sussex Health Care
Replied on 22 March 2024
Dear Cindy Thank you very much for taking the time to leave such positive feedback. I am pleased to hear that the doctor you saw was able to support you and arrange for your onward attendance at A&E so promptly. I have shared your feedback with our practice team to reinforce your positive message. Kind regards Denise Simpson-Banks Practice Business Partner
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
I feel very lucky to be in Hurst and registered with this practice. Although I could not get through at 8.30, I had no problems when I tried again at 10.30. After explaining my problem I requested a same day face to face appointment and was given one an hour later. Working in other area I know how fortunate I am.
Visited January 2023
Review titled Mid Sussex Health Care
Replied on 18 January 2023
Thank you for taking the time to to leave a lovely complimentary review, we are very pleased to hear that we were able to support you in being seen so promptly. I have shared your review with the practice team to reinforce your positive message. Kind regards Denise Simpson-Banks, Practice Business Partner