Middleton Lodge Practice
Church Circle, New Ollerton, Newark, Nottinghamshire, NG22 9SZContact details and opening times
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Reviews
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Review titled Changed appointment time
Rated 3 stars out of 5
by Christine Adkins - Posted on 04 July 2024
I had a booked appointment for a blood test at 08:10 on 4.7.24 arruving in good time only to find the surgery didnt open till 8:30! I waited thinking it would open to alliw us in for our appointment as there was also another person waiting with an appointment at 8:20 The surgery dudnt open till 8:30 at which time i was informed my appointment had been cganged to 9:30 but i hadnt been contacted. We are all busy people but this is something that could with more care &better communication have been avoided. Please look at your processes to see where improvements can be made in relation to issues similar to this
Visited July 2024
Review titled Middleton Lodge Practice
Replied on 04 July 2024
Dear Christine, we are sorry to hear of your situation with your appointment. The appointments for today have been reviewed and we can confirm that sms confirmation texts of changes were sent out to inform of the change of operating times with plenty of time to accommodate alterations where needed. Alternate methods are used for patients not current consented to receive sms messaging. As with all complications if you wish to discuss this further please do not hesitate to contact us through our website https://www.middletonlodgepractice.co.uk/policies/complaints/ Thank you for your feedback. Arron Darrall Practice Manager
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Review titled Unpleasant.
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2024
My teenage have been asking to see a female doctor for weeks now and she has been turned down. I had to make the call myself this morning and had to explain to them and even telling them personal and private reasons as professionals but they end up given her a male doctor and she had to cancel the appointment. It is unfortunate that things like this happen and parents have to bear the result of it all. I cannot express how I feel been feeling seeing her reaction everyday because she needs help for a health issue that has been going on for a year now. After weeks of not getting the appointment and I have made a personal call as a parent l do not know what to do, not to say the least. It is unpleasant to be treated this way if l could say. If anything can be done, please someone should help.
Visited July 2024
Middleton Lodge Practice has not yet replied.
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Review titled Very rude receptionist
Rated 1 star out of 5
by Ryan - Posted on 16 January 2024
Before I’d even spoken the lady was huffing down the phone, i told her all the information she asked and with everything she replied was in an extremely narky passage aggressive manner and finally she told me to bring my daughter in for an appointment when I could to which I replied her and my partner are at nursery and won’t get there until 18:20 to which her reply was we shut at six there’s nothing we can do then…. Not suggest calling in the morning to get a suitable appointment like I suggested may be I could do. In short an extremely rude woman!
Visited January 2024
Review titled Middleton Lodge Practice
Replied on 23 January 2024
Dear Ryan, We apologise for your experience at the surgery and continue to strive for positive interactions with our services. If you wish to discuss this further with the practice please contact the surgery and we will advise on the best course of action for this. In addition your feedback will be discussed with the practice at our next practice meeting. A.Darrall Practice Manager
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Review titled no appointments
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I received a letter to book my smear test, so rang for a appointment only to be told quite abruptly they are fully booked and I need to ring back in 4 weeks when the new appointments are released! Ok so I understand they are busy, seems there isn’t enough Drs as there reputation is bad around here but I waited and rang back 4 weeks and 1 day later to be told no appointments again and to ring back in 4 weeks! This isn’t good enough, smear tests are extremely important, I’m now 2 months late with it and still can’t get a appointment! Shocking doesn’t seem to cover it. I’m not going to bother again now and the whole idea of sending a letter out so you don’t forget seems pointless!
Visited February 2023
Review titled Middleton Lodge Practice
Replied on 25 February 2023
Thank-you for your feedback. The practice has had difficulties recruiting practice nurses over recent months. We have been fortunate enough to procure the services of locum nurses, but they are not always qualified to do smears. This has created uncertainty when designing the practice nurse rota. I am pleased to say that the practice has now recruited 2 full time nurses, who will be joining the practice shortly, enabling us to return to offering a wide range of appointment types going forward. If you need to discuss further, then please contact the practice manager.
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Review titled Great service - lovely people
Rated 5 stars out of 5
by Jon Ellis - Posted on 17 January 2023
I just want to acknowledge the fabulous experience I have had since becoming a patient at Middleton Lodge Medical Practice. Contacting the practice is easy. The repeat prescriptions team are fantastic. The vaccinations and blood test processes should be highlighted as an exemplar to others and the clinical and non-clinical staff are kind and friendly. Well done!
Visited January 2023
Review titled Middleton Lodge Practice
Replied on 19 January 2023
Dear Jon Ellis, thank you for your kind and positive review regarding your experience when contacting the practice. Thank you for your morale boosting comments which will be passed on to all the staff. Many thanks Jonathan Cummins Practice Manager
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Review titled Unhelpful staff
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2022
I have vitamin B12 injections every 3 months, common sense tells me that when I have my injection I should be able to book the next one there and then. Sadly, common sense does not exist here. They won’t allow you to book that far in advance. You can only book 4 weeks in advance and even then it is a struggle to get an appointment. Partially my fault for working away Monday to Friday so I am only available first thing on a Monday or last thing on a Friday. When this is explained to people on the phone they neither care nor try to assist. Apparently they have separate appointments for blood taking and injections, but it’s the same person doing both. Is it really such an inconvenience to the practice to allow someone requiring regular appointments to book in advance?
Visited November 2022
Review titled Middleton Lodge Practice
Replied on 10 January 2023
Dear patient, Thank you for your comments, I am sorry to hear of the difficulties you experienced when trying to book a future appointment for your B12 injection. Due to a combination of reasons, we have experienced a shortage of nursing team appointments during the past couple of months. We are trying to improve that situation by increasing the number of locum nurse staff we employ. I am sorry that the telephone staff were not more helpful when you tried to book an appointment. I will discuss your feedback with them. Managing the appointment system can be very challenging with extremely high demand for all appointments. I acknowledge your comments and will discuss your request to be able to book further in advance with the practice team. Should you wish to discuss this further please do not hesitate to contact me at the surgery. Jonathan Cummins Practice Manager
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Review titled Bad practice
Rated 1 star out of 5
by Cat - Posted on 04 October 2022
I have been ringing for months to try get a appointment with a doctor but all I keep getting is we have no appointments available so please ring back in the morning at 8am but then when I ring back in the morning it's the same thing & has been for months. The staff who answer the phone are very ill mannered & never seen able to help or willing to help it's so shocking how a fantastic surgery has turned out so rubbish
Visited October 2022
Review titled Middleton Lodge Practice
Replied on 10 January 2023
Dear Cat, Thank you for your comments, I am sorry you were dissatisfied with the service you received when trying to book an appointment with a doctor. We continue to experience extremely high demand for appointments on the telephone every day. We are trying to improve that situation by increasing the number of GPs we employ. We have also enabled online booking of GP appointments. You can access this facility by downloading the NHS app. I am sorry to hear that our staff were very ill mannered and unhelpful. I will discuss your feedback with the telephone team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Should you wish to discuss this further please do not hesitate to contact me at the surgery. Jonathan Cummins Practice Manager