Middlewich Road Surgery
163-165 Middlewich Road, Northwich, Cheshire, CW9 7DBContact details and opening times
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Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Ian Egerton - Posted on 15 July 2024
I called the surgery today over some confusion via the text service for my wife's appointment in the afternoon. The original appointment was arranged as a telephone call which my wife would be able to take at work however yesterday she received a reminder message saying to come to the surgery for 4:15pm. I rang the surgery for my wife just to confirm would it be at the surgery or over the phone to be told they couldn't tell me that information as it had to be my wife that called. I wasn't asking for any confidential information other than where she needed to be but the lady was incredibly unhelpful and said I would have to write to the governors as it's there rule. I will absolutely admit that I ended up hanging up the call as this lady wouldn't let me finish my conversation and that it didn't matter who I was nothing was going to change her decision. I absolutely appreciate that appointments are important to keep, hence the call as we didn't want to miss it and she even told me that there had been some issues with text messages but still couldn't tell me if my wife had one or not and that she needed written evidence not verbal that I can speak to them about my wife's appointment. What's the world coming to if you cannot support your family and ask a basic question. My wife is epileptic and this is a review for this therefore does this mean that when she's having a seizure I can't talk to anyone about it. I'm very annoyed and disappointed as this has been my surgery all my life and I brought my wife and children to them but this has really annoyed me and the conversation has really made me feel not valued and at fault for simply trying to clarify an appointment.
Visited July 2024
Review titled Middlewich Road Surgery
Replied on 18 July 2024
Dear Mr Egerton, I am sorry that you have had to share your concern on the platform. In response to your message I am able to convey that due to legislation and GDPR regulations, without written consent we as a Practice are unable to share any confidential information about a patient. This is to ensure that all patient data is protected at all times. I understand your frustration, to resolve the issue please supply a written and signed letter from your wife, stating that she consents to the practice sharing her confidential data with you. Thank you Sarah Stenson
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Review titled Great service
Rated 5 stars out of 5
by Tony morris - Posted on 24 July 2024
Saw the doctor in June, happened to mention I had been waiting for a appointment at the hospital for over 12 months, and phoned them but was told it would be another 8 months at least to get a appointment, She said she would see what she could do .. result. I now. Have an appointment for. This Saturday July 27th, will you give a big. Thank you to the doctor from me, very pleased with this.
Visited June 2024
Review titled Middlewich Road Surgery
Replied on 24 July 2024
Thank you for sharing your review. I will of course share this with the Dr that you saw. We always try our best to provide an excellent patient experience. Thank you, Your Middlewich Road Surgery Team
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Review titled No Compassion
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Took a call from unknown person, informed them about a bereavement, kept talking at me no compassion at all no mention sorry for your loss or anything. They just need to tick a box, well patients have needs and you need to listen to them.
Visited January 2024
Review titled Middlewich Road Surgery
Replied on 24 January 2024
Dear Patient, Thank you for leaving your review. I am Sarah Stenson, the Practice Manager, of Middlewich Road Surgery. Please accept my condolences on your recent bereavement. I am sorry that you have had a bad experience of the Practice at such a sad time. As a Practice we strive on delivering the best patient that we can. I will share your feedback with the Practice team ,to ensure that your experience is not repeated again. Sarah Stenson Practice Manager
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Review titled Once again the nearly can do surgery has struck again..
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
Asked for two prescriptions as going on holidays.. Cant do that, even though I requested it in the comments box... Rang today have to put in another request Didn't read comments box.. Last time i saw the doctor running 30 mins late as with the appointment before... Get a grip
Visited October 2023
Review titled Middlewich Road Surgery
Replied on 24 January 2024
Dear Patient, Thank you for leaving your review. I do hope that you have not experienced this problem again. We strive in delivering a great service and apologise, if on occasion we fall short of this. Thank you Sarah Stenson Practice Manager