Middlewood Partnership
Waterhouse Surgery, Wellington Road, Bollington, Macclesfield, SK10 5JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patch training
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
Superb professional warm friendly and knowledgeable training Lovely balance between tech and common sense pitched at just right level Think help greatly having background outside in another industry as can look through outsiders eye at problem At time of tight finances appreciate investment of time in us well worth it Well done mcilvide again
Visited January 2025
Middlewood Partnership has not yet replied.
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Review titled Great Tech Support
Rated 4 stars out of 5
by Christopher Wormald - Posted on 10 December 2024
I had experienced not receiving SMS messages from the surgery. After a fair amount of difficult investigation the problem was solved and all seems well. A job well done.
Visited December 2024
Review titled Middlewood Partnership
Replied on 11 December 2024
Dear Christopher, We're sorry to hear you were struggling with SMS messaging, but we're very glad you were able to work through this with a member of our team and get everything solved. Thank you for taking the time to offer your feedback, we're very grateful. Many thanks, Drew Sherratt Communications Lead
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Review titled Patchs Session
Rated 5 stars out of 5
by Christine Elvin - Posted on 02 December 2024
Re session this morning. Very helpful in getting me sorted with the nhs app and how to use the Patch’s form
Visited December 2024
Review titled Middlewood Partnership
Replied on 11 December 2024
Dear Christine, We're so happy to hear that you found our PATCHS and NHS App session so helpful! Thank you for taking the time to share your experience with us; we'll pass your feedback on to the relevant staff. Many thanks, Drew Sherratt Communications Lead
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2024
I visited both Physio and the App assistant lady. Both were faultless; amazing help. Thank you very much; the explanations were excellent. Really appreciated it.
Visited November 2024
Review titled Middlewood Partnership
Replied on 18 November 2024
Dear patient, Thank you for taking the time to share your thoughts - we're glad you had such positive experiences with our physiotherapy and app help services. We'll be sure to share your feedback with the relevant staff! Many thanks, Drew Sherratt Communications Lead
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Review titled Helpful and understanding
Rated 5 stars out of 5
by Jess Scott - Posted on 23 October 2024
I went to the GP to get help accessing my NHS app and set up Patches on there and they were great, really clear explanation and went through the whole process with me so I knew how to use it in future.
Visited October 2024
Review titled Middlewood Partnership
Replied on 23 October 2024
Dear Jess, we're glad to hear that you found our PATCHS/NHS App session so helpful and clear! Thank you so much for taking the time to offer your feedback - we'll pass your thoughts on to the team involved in putting these together. Take care, Drew Sherratt Communications Lead
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Review titled Really in depth consultation
Rated 5 stars out of 5
by Nikki Kendrick - Posted on 13 September 2024
Great consultation today. I was trying to be as quick as possible but the doctor who saw me talked me through everything clearly and concisely and really listened and gave me great advice and guidance. Thanks
Visited September 2024
Review titled Middlewood Partnership
Replied on 16 September 2024
Dear Nikki, thank you for taking the time to offer us you're feedback, we really appreciate it. We're so glad to hear that you felt listened to and that you received good advice. We'll make sure to share your thoughts with our team. Many thanks, Drew Sherratt Commuications Lead
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Review titled Member of staff kind and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
I expect professionalism from NHS staff, but I also appreciate a kind and friendly approach. The appointment ticked all the boxes for me. Efficient yet not rushed and a warm manner. Thank you.
Visited August 2024
Review titled Middlewood Partnership
Replied on 21 August 2024
Dear patient, Thank you for taking your time to share your thoughts on our service, we really appreciate it! It’s great to hear that you found our team to be caring, friendly and professional, and that attending your appointment was a positive experience. We will share your feedback with staff at the practice. Many thanks, Drew Sherratt Communications Lead
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Review titled Caring accessible services
Rated 5 stars out of 5
by Len Brookhouse - Posted on 20 August 2024
Every interaction with the surgery is a positive caring experience with right diagnosis and treatment. Thanks to the whole team. I attended with a niggly foot issue and it was diagnosed and treatment advice given which quickly resolved the issue.
Visited August 2024
Review titled Middlewood Partnership
Replied on 21 August 2024
Hi Len, thank you so much for reaching out to share your positive thoughts about the practice - we really appreciate it! It's great to hear that you've had a positive, caring and quick experience with our team. We'll make sure we pass on your feedback to our staff. Many thanks, Drew Sherratt Communications Lead
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Review titled Great practice
Rated 5 stars out of 5
by Dejagn - Posted on 24 August 2024
I am not familiar in using GPs practices, because so far I have been lucky enough to not need to, but I cannot fault my local GP practice...each time I needed an appointment I managed to get one quickly, the receptionists are always nice and the queue to speak to them it's always reasonable...They actually very patient and professional considering they have to deal with patients like me with a very dodgy phone line which might feel like are shouting at them and it might be distressing (btw I got a landline so things should be more normal from now on...once again I am sorry for being a pain)...I have dealt with nurses, health practitioners and doctor at the surgery as a patient, and again I cannot fault any of them...They are all been outstanding professionals and very hands-on.
Visited August 2024
Review titled Middlewood Partnership
Replied on 09 September 2024
Dear Dejagn, Thank you so much for taking the time to offer such wonderful feedback, we’re incredibly grateful! It’s fantastic to hear your experience with Middlewood has been been so positive, and that you’ve found our teams to be patient and professional. We’ll make sure to share your kind words with our staff. Many thanks, Drew Sherratt Communications Lead
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Review titled Very nice practice
Rated 5 stars out of 5
by Carol Norton - Posted on 20 August 2024
Whenever I go to the practice the reception team are very pleasant and helpful. In particular on 20 August 2024 the receptionist was very patient and pleasant whilst helping me to find a suitable appointment
Visited August 2024
Review titled Middlewood Partnership
Replied on 21 August 2024
Dear Carol, Thank you so much for sharing your thoughts on the practice, we’re incredibly grateful! We’re glad to hear that you find members of our reception team to be helpful, friendly, and patient. We’ll be sure to pass on your kind words to the team. Many thanks, Drew Sherratt Communications Lead