Middlewood Partnership
Waterhouse Surgery, Wellington Road, Bollington, Macclesfield, SK10 5JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Sharon - Posted on 03 August 2024
Everytime I visit the GP practice the receptionists are very friendly, helpful and go above and beyond to help. Dr fes is my family GP and she is an absolute super star, nothing is ever too much and she takes her time to explain everything thoroughly to you and never rushes you! I've had a recent experience with Dr b and Nurse ld, who both were brilliant too. Thanks to all the staff for all that you do at Priorslegh medical centre, you are all fantastic! X
Visited July 2024
Review titled Middlewood Partnership
Replied on 05 August 2024
Dear Sharon, Thank you so much for sharing your thoughts on our staff and the service they provide – we’re pleased your experience has been so positive! We’ll make sure to pass on your thanks and kind words to our doctors, nurses and receptionists at Priorslegh Medical Centre. Many thanks, Drew Sherratt Communications Lead
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Kristian Burgess - Posted on 11 July 2024
Been at schoolhouse Surgery for most of my life, always quality care, great building and staff. I had seen a new GP last week and could immediately tell that the quality of GP was incredibly high.
Visited July 2024
Review titled Middlewood Partnership
Replied on 31 July 2024
Hi Kristian, thank you so much for reaching out to share your feedback; we’re delighted you had such a good experience! We have a tremendous team at Schoolhouse Surgery and we're glad you could feel the quality of care that the team provide. We’d be happy to pass this feedback on to the team. Many thanks, Drew Sherratt Communications Lead
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Review titled Professional and pleasant
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Timely appointment, all staff working extremely hard and still manage to put me at ease. From booking the appointment to face to face and follow all very well organised
Visited July 2024
Review titled Middlewood Partnership
Replied on 05 August 2024
Dear patient, Thank you for taking the time to offer your kind feedback! We’re glad our team were able to put you at ease and that you found the process of making and attending your appointments well organised. We’ll be sure to share your thoughts with our staff. Many thanks, Drew Sherratt Communications Lead
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Review titled Very Poor Connectivity
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Prior to the pandemic we were glad we had the use of this practice. The situation now however is the classic sit com ‘computer says no’. It is impossible to contact the practice and extremely difficult to see a doctor in good time. No phone answering, asked to use Ask My GP, then Patches (which unbelievably they only look at for an hour each morning), told results are on NHS app (they’re not). Somehow this practice has gone from very good to the most frustratingly bureaucratic nightmare. The admin needs complete rethinking.
Visited August 2023
Middlewood Partnership has not yet replied.
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Review titled Rude & un help full receptionists with lack of knowledge
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
There is never a doctor available.Simple telephone call surgery is three weeks long.There solution to lack of service if to attend A&E Appalling surgery
Visited May 2023
Review titled Middlewood Partnership
Replied on 18 May 2023
I am very sorry to hear about your experience. We are always looking for ways to improve and therefore it would be really helpful if you could provide us with more detail regarding your experience and which practice base it relates to, so that we can investigate your concerns. If you click on the link below this will take you to the feedback form on our website. Alternatively you can go to our website at Home - The Middlewood Partnership and click on the feedback tab to locate the feedback from. https://middlewoodpartnership.co.uk/feedback-form/ Laura Beresford, Middlewood partnership management team
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Review titled Rude reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
The Doctors are fantastic at this surgery and always offer great care. However they are massively let down by their reception staff who are rude and unhelpful and only seem interested in telling you to use Patches for any and all enquiries. They are abrupt and condescending and I think some training in how to deal with people would be to everyone's benefit.
Visited February 2023
Middlewood Partnership has not yet replied.