Mile Oak Medical Centre
Chalky Road, Portslade, Brighton, East Sussex, BN41 2WFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Mile Oak Medical Centre.
Reviews
-
Review titled Waited too long for prescription
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
Thank you to the practice for agreeing to change my private prescription to an NHS one . But in spite of coming in to the practice roughly every 3 days it took me almost a month to actually get it even though I said I had almost run out . In fact I did run out !!
Visited October 2024
Review titled Mile Oak Medical Centre
Replied on 14 November 2024
I am sorry that you had to wait for your private prescription to be switched to a NHS one. We are a NHS service and therefore NHS work does tend to take priority. Without knowing who you are it is difficult to comment more specifically. Kind regards MOMC
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
My Flu & Covid jabs were dealt with in a speedy and friendly manner with clear signage and staff to assist. Many thanks.
Visited October 2024
Review titled Mile Oak Medical Centre
Replied on 10 October 2024
Thank you for taking the time to leave a review. We are so pleased that you had a positive experience in receiving these vaccines Regards MOMC
-
Review titled Really Great Practice
Rated 5 stars out of 5
by David Lee - Posted on 23 October 2024
I always find the staff at Mileoak clinic to be very friendly, helpful and accommodating. The phone is answered promptly even at busy times. With text updates at regular times. The practice is always clean and tidy with lots of general health information available. On my recent visit I was seen very quickly after arriving and received great care.
Visited October 2024
Review titled Mile Oak Medical Centre
Replied on 25 October 2024
Thank you very much for taking the time to leave a review. I am so pleased that you have had such positive experiences and hope that we can continue to offer you great care Regards MOMC
-
Review titled Fabulous practice
Rated 5 stars out of 5
by Godsmark - Posted on 20 October 2024
Excellent service and very nice staff appointment was on time can't find fault with anything or anyone
Visited October 2024
Review titled Mile Oak Medical Centre
Replied on 20 October 2024
Thank you so much for taking the time to leave a review. It will be shared with the team and really does provide a boost! Kind regards MOMC
-
Review titled Great practice
Rated 5 stars out of 5
by Hilary - Posted on 06 September 2024
Very good, very friendly, no queuing and easy to get to. I would certainly recommend it to anyone who asks me.
Visited September 2024
Review titled Mile Oak Medical Centre
Replied on 09 September 2024
Thank you very much for taking the time to leave a positive review. It really does provide a boost to the team Kind regards, MOMC
-
Review titled Friendly & helpful practice
Rated 5 stars out of 5
by Ria - Posted on 04 June 2024
Had a blood test on the same day I phoned, she was so very nice Today I saw a lovely doctor not seen before but again so warm & professional . We are so lucky to have such a lovely team at Mike Oak Medical! Thank you
Visited June 2024
Review titled Mile Oak Medical Centre
Replied on 09 September 2024
Thank you so much for taking the time to leave a positive review. It was shared with the whole team Kind regards, MOMC
-
Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
Have been here 20+ years. Was a great little surgery, now not so good. You can never get on e consult, ring at 8.30 for appointment, to be 23rd in queue, so do call back, 50 minutes later get call to say no appointments left, and to go to a&e. Go to a&e, get urgent referral, told to contact gp, can't get on e consult, on 3rd attempt get on e consult to be told it needs to be an urgent phone call, so rang surgery, on hold for 30 minutes, explained situation, told no urgent appointments left, explained that am at work from 8am to 4.30 and its very difficult to get on e consult at the times given or to ring and be on hold 30 minutes. Was told its not urgent if I'm if still working! Told I could go to a Sunday surgery in hove and I asked is it a walk in, never heard of this so I didn't understand, was told by receptionist 'I'm trying to help you' as if I was being difficult! Despite being days trying to get on e consult and phone, on hold forever, I was polite and just needing help, felt pretty upset at some of the comments and general attitude of the receptionist.
Visited May 2024
Review titled Mile Oak Medical Centre
Replied on 21 May 2024
We are sorry that you are unhappy with your experience and felt upset by your interaction with the staff at MOMC. Our receptionists are trained and try hard to help our patients access health care. At times our appointment at MOMC are at capacity and there may be other options that we can suggest. If you would like to address this further or get further information, please do contact the surgery directly. Regards MOMC
-
Review titled Fantastic service
Rated 5 stars out of 5
by Howard Blanks - Posted on 09 May 2024
I had a swollen toe, which was spreading to my foot. The receptionist who dealt with me was professional, polite and showed empathy and triaged me for a phone appointment before 1pm on the same day (despite the surgery being really busy - I was call no. 26 and as promised I was given a ring back to save me holding on the phone). Got a phone call from the doctor an hour later enabling me to give a brief description and she offered to see me at 10am that same morning. The Doctor diagnosed the issue and ordered a blood test via the appointment and results came back the same day and a prescription written by the end of the day and sent to Wells Pharmacy (next door). In my experience this doctors surgery is ‘first class’ with also a special mention to the clinics which form a programme of yearly blood and urine tests (amongst others). They are a real credit to the NHS. This is compared to other stories I hear from friends comparing Mile Oak clinic to others, the Mile Oak clinic is always head and shoulders above anyone else’s experience. On a negative note, the excellent work at the surgery I felt was let down by the pharmacy next door who told me that even though they had my prescription was with them at 4pm (Thursday), it would not be ready until Monday!! Fortunately, common sense prevailed and they agreed to Friday mid day. I realise they are busy (pharmacy were uncontactable by phone) - but 4 days for a prescription is poor! This was my second issue with Wells after previously paying and ordering a vaccine on line. Gave up with this in the end.
Visited May 2024
Review titled Mile Oak Medical Centre
Replied on 15 May 2024
Dear Mr Blanks, Thank you for taking the time to leave such a positive review. IT has been shared with the team and really does provided a boost. I am so pleased that we were able to help and hope that we can continue to do so Regards, MOMC
-
Review titled Caring and kind
Rated 5 stars out of 5
by Hilary Glentworth - Posted on 29 May 2024
I feinted whilst having a blood test. I woke up surrounded by staff. They took great care to make sure I was OK. The took their time to make sure I was alright and gave me good advice on how my body would react and what I should do to manage the symptoms. I was really embarrassed and shocked by what had happened and they reassured me it was a weekly occurrence for them. This made me feel a lot less worried.
Visited May 2024
Review titled Mile Oak Medical Centre
Replied on 29 May 2024
Thank you very much for taking the time to share your positive experience at Mile Oak Medical Centre. Your comments will be shared with the team and we hope that we can continue to care for you at the surgery Regards MOMC
-
Review titled Not helpful
Rated 2 stars out of 5
by Leonie Yaffe - Posted on 20 May 2024
It would be helpful to have the original timetable on website showing the days that doctors are in surgery to take calls. It would save holding in a quieu for half an hour or more, just to find out that the doctor you needed to talk to is not in surgery. As mine is a ongoing issue I like to have continuity of care.
Visited May 2024
Review titled Mile Oak Medical Centre
Replied on 21 May 2024
Thank you for your feedback. We do indeed value continuity and will look into getting an up to date timetable on the practice website Regards, MOMC