Mill Street Medical Ctr.
2 Mill Street, St Helens, Merseyside, WA10 2BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care and treatment by the whole team
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
Submitted on behalf of another patient as agreed at PPG meeting 20/1/2025 - patient no internet access. 'I have been a patient at Mill Street Medical Centre for over 30 years and have a number of serious health conditions. As such I feel compelled to write to place on record my grateful thanks to the GP, the Practice Manager and all her team for the professsional, friendly and swift treatment and advice I received during my recent illness. In particular, I was most impressed by the organisation of my prescriptions and the liaison with the various teams at Whiston Hospital. There seems to be so much criticism these days of the NHS, in particular of our primary care teams, phrmacies and hospitals. I am very pleased to reassure the patients at Mill Street that they are in safe handsand fully endorse the experience I received, not only on this occassion, but also over the many years I have beeen a patient. G .J o n e s'
Visited December 2024
Mill Street Medical Ctr. has not yet replied.
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Review titled Phone call back
Rated 2 stars out of 5
by William Grundy - Posted on 02 June 2023
I phoned for a call back this morning.i got through around half eight and was told the appointments are full,how can they be full, they've only been open half an hour
Visited June 2023
Review titled Mill Street Medical Ctr.
Replied on 05 June 2023
Hi Mr Grundy - if you would like to contact the practice and ask for Michelle Dutton, we will look into this for you. Unfortunately we are experiencing high volumes of calls lately - it is not clear from your comment if you were offered an alternative. Please contact us so we can explain, assist you.
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Review titled Good serving
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
Yesterday I registered with Patch. I completed a consultation about 12noon, received a phone call about 3:45 and was given a face to face consultation for 4:30. This was excellent service and I feel you hear so much negativity about appointment systems that such an efficient service needs to be acknowledged.
Visited March 2023
Review titled Mill Street Medical Ctr.
Replied on 05 June 2023
Thank you for your recent feedback regarding the service you received using PATCHS. I will certainly pass on your feedback to the reception team and doctors.
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Review titled Bring my locum doctor back!
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
I very rearly if ever went to the doctor, I waited two months and decided I couldn't bare what was happening to me any more, booked an appointed and had a locum doctor, who was one of the most helpful GPs Ive had. They couldn't do enough for me. my journey from then on turned into a more issues. They helped me so much for three months and then unfortunately moved to a permanent practice. The last two visits my GP didn't seem interested or helpful, and told me we can't help you and stick to your specialist - I thought I was doing the NHS a favour not putting the three separate issues on them, and have paid for issues I didn't need to. This person has left me sad. GPS I understand have long days, but I do too, and for 10 clients I see in a day, I can't afford to be rude to one of them, or knock them when they are down. I will make sure I see someone else.
Visited February 2023
Review titled Mill Street Medical Ctr.
Replied on 05 June 2023
Hi I am sorry for your recent experience at the practice. As your review is anonymous I am unable to investigate which GP/GPs you are referring to and this not the service we would normally provide. If you would like to contact the practice and ask for Michelle Dutton, we will endeavour to feedback your comments to the GP concerned.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
I have to comment on my recent dealings with the surgery. I was sent for a blood test and following results I was contacted immediately and gad a face to face review with the doctor the same day. I received a referral to hospital the following day and I am receiving treatment. I gave foun reception staff to be polite and accomodating and all staff to be proffesional and polite. Great doctors surgery.
Visited February 2023
Review titled Mill Street Medical Ctr.
Replied on 05 June 2023
Thank you for your comment, although it was made anonymously, the practice would like to share its appreciation for positive comments and this will be passed on to the staff.