Millbrook Surgery, Castle Cary
Millbrook Gardens, Castle Cary, Somerset, BA7 7EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and Responsive
Rated 5 stars out of 5
by Jay - Posted on 03 June 2024
I would just like to thank the Millbrook team for helping with a very last minute request. The team were professional and responsive despite the late request and dealt with the matter within 30 minutes! What a fantastic service! Thank you
Visited June 2024
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Don't be late or you will be sanctioned!
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2024
I live just over 7 miles from the surgery. In April I had a morning appointment at the surgery to give blood for a blood test. This procedure takes less than five minutes. I left home later than planned, was held up by traffic, had difficulty finding a parking space, and was held up for a minute because the door to the waiting room was locked or blocked in some way which required the receptionist to leave her desk to come to open it. I arrived at the reception desk at about three minutes after the time of my appointment. Another patient started to discuss their issue with the receptionist who after a minute said she should maybe deal with me first which she did. She informed the system or someone that I had arrived. I sat down to wait. After two or three minutes the receptionist told me that my appointment had been cancelled as I was more than five minutes late. I hadn't been more than five minutes late. Nonetheless I was obliged to make a fifteen mile round trip by going home and returning two hours later. Even if I had been five minutes late this rule, of which, by the way, I was not aware, is unreasonable in a rural community where agricultural vehicles, lorries, and roadworks on our narrow roads commonly cause unexpected delays. I can understand how people not respecting appointments cause difficulties in a busy surgery but there was only one other person in the waiting room at the time and I would be surprised if my being a few minutes late for my five minute long appointment caused any difficulty for anyone, the use of a bit of discretion and consideration would not have been amiss. And five minutes is an unfair and unreasonably short delay to give rise to punishment. On the following day I communicated my dismay at my treatment to the surgery by telephone but this has not engendered any reaction.
Visited April 2024
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Uncaring and barely competent
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
Rarely able to speak to my gp. It can take days for them to do something as simple as repeat a prescription.
Visited July 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I have contacted Millbrook Surgery with a problem through askmyGP, and they replied within half an hour offering me an appointment the same day. Once I arrived, the staff was attentive and the doctor was informative and professional. I am very grateful we have such great surgery near me.
Visited May 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Every single day without disruption, you will be placed on a hold and after wasting much of your time, the call ends without being put through to a professional. This happens time and time after again and it appalls me to think if someone urgently needed their help they’d probably still dilly dally about and wouldn’t bother picking the phone up. Millbrook surgery needs new/more desk staff as the current situation is horrendous. Don’t even try bother using AskMyGP app either, it is an absolute shambles and unnecessary. What happened to speaking to someone directly over the phone? I’m sure the elderly haven’t got a clue how to work their way around the app.
Visited April 2023
Millbrook Surgery, Castle Cary has not yet replied.
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Review titled My scan results are not being added to my NHS records
by Jay2212 - Posted on 30 September 2022
After a visit to my GP, I was diagnosed with Stage 2c Malignant Melanoma in January 2022. I had surgery and later a CT scan, the results of which were uploaded to my NHS records within a couple of days. A fortnight ago, I had a second CT scan and a first MRI scan but my NHS records have still not been updated. I contacted Millbrook Surgery for their help in chasing these results but they said they would not help. I am left feeling shocked.
Visited September 2022
Provided by Care opinion
Millbrook Surgery, Castle Cary has not yet replied.