Millcroft Medical Centre
Eagle Bridge H & W Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Left to suffer
Rated 1 star out of 5
by Sarah - Posted on 10 October 2024
I’ve had sinusitis for about a year and sometimes can’t handle how poorly it makes me feel. Contacted Millcroft last month, sent to pharmacy who were great, gave antibiotics but still got the infection. Contacted the surgery to be sent a message that they will be in touch to offer an appointment. Someone triaged these and apparently it’s not important that I’ve suffered so long already. Contacted again to say I need an appointment in the next couple of days. Not hopeful of a decent response. I’ve actually stopped contacting the gp until I can’t cope as they make me feel like I’m lying. This bad bout of sinusitis started a week ago but try to wait it out.
Visited October 2024
Review titled Millcroft Medical Centre
Replied on 11 October 2024
Dear Patient, Thank you for your feedback. If you would like to discuss this further please leave your details with the practice and a member of our team will be happy to contact you. Thank you
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Review titled A&E Visit
Rated 5 stars out of 5
by Peter Bennett - Posted on 25 October 2024
Hi Millcroft Team, I think you good people do a great job, I have no complaint you look after me well. I do have a suggestion based on something that happend to me over the last couple of days. I had a face to face appointment with a Doctor on Wednesday afternoon. When she examined me I was told to go immediately to A&E by her. I did so and spent 14.5 hours waiting there before I was seen. I was told at the Hospital Reception, Streaming and Triage that if the Practice Doctor had sent me with a brief letter explaining why they sent me and what they wanted to happen. Then I could have skipped Streaming and Triage knocking 6 hours off the time I had to wait. I thought this worth mentioning so it could shorten the waiting time for patients in the future. Please give us a letter Doctors. Keep up the good work Thankyou.
Visited October 2024
Review titled Millcroft Medical Centre
Replied on 28 October 2024
Dear Mr Bennett, Thank you for your kind words and your feedback on the service we provide. Your comments have been passed on to our clinical team to enable us to continue to improve our service. Thank you
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Review titled Rubbish
by Anonymous - Posted on 18 October 2024
Asking for help with my mental health and chronic idiopathic urticaria to be told I will get a phone call in 5days for app I ended up in A and E wed night to be told to contact GP to be put on meds to help me which is a joke and to be told if symptoms worsen go to A and E what an absolute joke this doctors are people are ment to care and be big on mental health issues but nope no help at all to be told I need meds by docs at A and E then I contact my doctors to be told no so what's the point of doctors im asking for help but getting no where told to on line form in for app to be told I won't get one and you hear doctors saying we are here its good to talk whats the point
Visited October 2024
Review titled Millcroft Medical Centre
Replied on 18 October 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this further please leave your details with the practice and a member of our team will be happy to call you Thanks
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
Did online triage at 08:15, had text within half an hour , offered face to face appointment the same morning , seen by very understanding GP, top class service
Visited August 2024
Review titled Millcroft Medical Centre
Replied on 27 August 2024
Dear Patient, Thank you for your comments, we will ensure this is passed through to our team Thank you
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Review titled Who is answering the phone?
Rated 1 star out of 5
by Joanne - Posted on 04 July 2024
Today 4/7 I was on hold for in excess of 1 hour trying to get through to reception, for 30 mins of this I didn’t move from position 6. I have to call to book blood tests for medication and also a B12 injection. In addition my HRT has still not been added to my repeat prescription so I need to speak to someone to order this. This was the third time today I called, as on both previous occasions the call was disconnected as too busy!!! I also need to stress that I made the call at 4pm! Is this really considered service! In addition the waiting music is horrendous and after, so far, in excess of 60 minutes of waiting, I have a horrendous headache!!!
Visited July 2024
Review titled Millcroft Medical Centre
Replied on 27 August 2024
Dear Patient, Thank you for your comments, if you would like to discuss this is more detail please leave your contact details with the practice and a member of our management team will be happy to contact you. Thank You
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Review titled Not a great doctor's
Rated 2 stars out of 5
by MR MATTHEW CLEAVER - Posted on 04 July 2024
I've been with millcroft since 2015 and the last couple of years have been questionable, and just lately I'm chasing my prescription week after week, constantly on hold, I feel fobbed off evreytime I speak to some one on the desk, and after saying it's urgent, they still prescribe the wrong strength, it's causing me distress, they say their to help but i feel let down. It should be straightforward. I contacted the doctors on 04/07/2024 and yet again waiting on my medication to be sorted.
Visited July 2024
Review titled Millcroft Medical Centre
Replied on 27 August 2024
Dear Patient, Thank you for your comments, if you would like to discuss this further please leave your details with the practice and a member of our management team will be happy to contact you. Thank you
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Review titled Has not as good then a few years ago
Rated 1 star out of 5
by Dominique - Posted on 05 June 2024
the phone line to reception as change they use to be a waiting munber when you in line now it’s just busy and have to call back later on a tried 16 times that day
Visited June 2024
Review titled Millcroft Medical Centre
Replied on 14 June 2024
Dear Patient, Thank you for your comments. If you would like to discuss this further please contact the practice to leave your contact details and a member of our management team would be happy to speak with you. Thanks
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Review titled GARBAGe Communication Process
Rated 2 stars out of 5
by ragga muffin man - Posted on 24 June 2024
You get a -10 for the way you handle your communication channels. Fill out a sick note form, then get told to wait 48 hrs for processing. Then get sent an email asking for 'more information' but don't give an option to reply to the same text message. Only way to communicate back is to ring direct where i am forced to wait in queue which could take anywhere from 10 minutes to over an hour. Why cant you call the patient direct and ask for 'more information'. Something that will take a lot less time to complete than going through all these stupid loopholes You also dont accommodate for people from older generations that are not tech savvy and dont know how to use technology to fill out online forms. This is p!!ss poor customer service
Visited June 2024
Review titled Millcroft Medical Centre
Replied on 02 July 2024
Dear Patient, Thank you for your feedback, if you would like to discuss this further please leave your details with the practice and a member of our Management team will contact you. Thankyou
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Review titled Excellent practice.
Rated 5 stars out of 5
by Ann Crewe - Posted on 23 May 2024
Cannot express our appreciation enough for our doctor and pharmacists . Between them they have supported my husband and I through what has been a very traumatic time. Highly professional and totally caring. Thank you all so much. Ann Crewe.
Visited May 2024
Review titled Millcroft Medical Centre
Replied on 24 May 2024
Dear Ms Crewe, Thank you for your feedback. We will ensure that your comments are passed on to the relevant staff here at the practice. Thanks
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Phoned up today see a doctor to be told fill in triage form and could take up to 48hrs before they contact you iv had nothing but problems will millcroft over nearly 3 years. 2 complaints to them the last one didn't get a reply. Doctors sitting on results and you have chase the results months later after you condition got worse Iv lost faith in millcroft and I wouldn't have phoned if I didn't need see a doctor so now got sit and wait for triage to phone which is shocking
Visited April 2024
Review titled Millcroft Medical Centre
Replied on 26 April 2024
Dear Patient, Thank you for your feedback. If you would like to discuss this further please leave your contact details with the practice and a member of our team will be happy to call you. Thanks