Millfield Medical Group
63-83 Hylton Road, Sunderland, Tyne and Wear, SR4 7AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient record mixed up, was good not anymore
by Jay - Posted on 14 October 2024
Been with the surgery since birth, an could not fault the service and level of care i have had, all colleagues are professional and a great laugh, however more recently i have had the last straw, continue to state middle intials on corroponsendance, to the point there mixed up medical records with another family member which in turn made be unable to access medication for significant amount of time, i required after major spinal surgery. Was advised someone from the management team was going to call to explain why it happened and what was going to be out in place to avoid it moving forward, as this could have been a risk of somone life due this clear error which has happened on more than one occusion. So thankfully i have since been advised i no longer can go there, ( catchment area) this in the middle of mental health treatment of which thankfully after fight i dont have to start again with. Please be reasured if it wasnt for the latter and the introdution e consult this place would be as good as it was years ago
Visited October 2024
Millfield Medical Group has not yet replied.
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Review titled Expect to deal with a computer
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
When you call, expect to get a digital voice telling you to go online. Go online and get a lengthy questionnaire of irrelevant questions when all you want is to speak to a human being a book an appointment. Avoid at all costs
Visited October 2024
Millfield Medical Group has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
I have just rang the surgery at 5:50 and asked for information on referring someone to Mind. The lady didn’t know and said to Google it like she had. I explained that I have tried but just wondered if anyone in the surgery knew. I was told they were closing even though it was only 5:50 . I said it doesn’t matter I’ll sort it for myself. Very disappointed that there was still 10 minutes before the surgery was closing but the lady was not willing to help!
Visited June 2024
Review titled Millfield Medical Group
Replied on 12 June 2024
Very sorry you have had these issues you have highlighted. Near to the end of surgery opening we have limited staff as we open 10hrs per day so not funded to provide all staff 100% of the time. The medical secretary who would know this information had already left. Please accept our apology as this should have been made clear to you so you could have made an informed choice on your future decision (either contacting the secretary at a time she was in or searching the information yourself) We will look at adding more information onto our website to see if this helps in future.
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Review titled Almost perfect
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
I have had to use E consult twice in the last couple of months. On both occasions, within an hour the GP had text me back and issued a prescription at my local pharmacy. You really cant get better service than that! My only problem with e consult is that the GP texts you but you have no means of replying. Its no good if you have questions about their advice or want to ask follow up questions. Instead of a 2 way consultation, its very much 1 way.
Visited June 2024
Review titled Millfield Medical Group
Replied on 14 June 2024
Thank you for your positive comments, we are glad your experience with eConsult is working well for you. We will look into the 2 way text service to see if this is something we can add to our service.
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Review titled Surgery is going down hill
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2024
It is stupid you have to e consult now most people struggle as i do its bad enough been left on phone 30 minutes . Recently i tried to see a doctor i suffer with chest problems i rang several times i week begging for apointment but they kept texting saying you seeing a consultant in 3 weeks . I was getting worse i kept putting in my e consult message please give me face to face i am pooly need see someone and just text same thing back . Eventualy after about 6 attemts i got appointment and got in i had a bad throat infection it could have been sorted week before i had coughing bouts through it i was i my wits end they not listning to patients anymore
Visited April 2024
Review titled Millfield Medical Group
Replied on 12 June 2024
We are really sorry you have experienced problems with the surgery systems. The demand for appointments are at an all time high and all too often we are struggling to offer appointments at a time patients would like. We have decided to offer eConsult as an alternative option for patients. This will ensure patients are seen by the right person at the right time. This will mean you wont be asked to call back and it will remove the current lottery of first come first served. If you are unable to complete an eConsult, please speak the admin team who can assist. We have also finally been given approval to change our telephone systems which will mean you dont have to wait on the phone any more and we will call you back instead. Once again sorry you have experienced problems
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Review titled Phone issues
Rated 3 stars out of 5
by Dave - Posted on 17 January 2024
It took 34 minutes to have my call answered. The receptionist was excellent when I finally got through but there is clearly an issue of lack of reception staff. The office manager needs to address this issue as a matter of urgency. This is not an issue related to lack of availability as there must be people available to do reception work. I usually use the internet for making an appointment but there will be a lot of older people who will use the phone. 34 minutes to answer a phone call is simply a poor service
Visited January 2024
Review titled Millfield Medical Group
Replied on 28 February 2024
Sorry you have experienced problems when calling us. We have recently employed 2 new admin staff to help with this issue. We are also in the later stages of upgrading our telephone system to allow for ring back facility, which will also help. Thank you for your comments
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Review titled Experts
Rated 5 stars out of 5
by Kevin Robinson - Posted on 17 April 2023
Trouble with my chest doctor picked it up straight away Gave me preventative treatment.Been great since I can breathe again
Visited April 2023
Millfield Medical Group has not yet replied.
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Review titled still not seen
Rated 2 stars out of 5
by george jenkins - Posted on 18 February 2023
arrived at 4.20 for a 4.40 appointment when i do see a dr i am told its 1 problem only yet others before me i witnessed some going in and coming out 25 mins later. seems i had been waiting for 40 mins i went to reception to explain i could not wait any longer as i had to be some other place i was told i was next to go in well after 4.40 apt time i could not wait any longer so still have not seen a dr for an apt made 2 weeks previous my point is if i arrived 20 mins past my apt i would be told that i was to late
Visited February 2023
Review titled Millfield Medical Group
Replied on 23 February 2023
We are sorry that your appointment time was delayed. Nobody likes to be kept waiting and we hope to see everyone on time, in the slot they booked. On occasions this may be unavoidable for a number of reasons, it maybe due to computer problems but more often it is due to a patient with a significant diagnosis takes a little longer than their allocated time. We apologise this has occurred.
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Review titled still not seen
Rated 2 stars out of 5
by george jenkins - Posted on 18 February 2023
arrived at 4.20 for a 4.40 appointment when i do see a dr i am told its 1 problem only yet others before me i witnessed some going in and coming out 25 mins later. seems i had been waiting for 40 mins i went to reception to explain i could not wait any longer as i had to be some other place i was told i was next to go in well after 4.40 apt time i could not wait any longer so still have not seen a dr for an apt made 2 weeks previous my point is if i arrived 20 mins past my apt i would be told that i was to late
Visited February 2023
Millfield Medical Group has not yet replied.
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Review titled Dr fails to care
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2023
During appointments in January, I was treated as an inconvenience on both occasions. On the first occasion the doctor started the appointment by saying the appointment should not have been booked in because they were on call. On the second occasion, they didn’t ask how I was doing, just launched into what they wished to discuss. I appreciate that doctors are busy and under pressure but it would be helpful to be treated as a human being. Would not recommend this practice.
Visited January 2023
Review titled Millfield Medical Group
Replied on 03 February 2023
We are very sorry you have not received the level of service expected. If you would like to discuss this further please contact the surgery or send in a letter with your details so we can get back in touch.