Millview Surgery
1A Goldsmith Street, Mansfield, Nottinghamshire, NG18 5PFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 17 April 2024
Got in the call queue at exactly 08.00 to get the message no appointments left for today This was at 08.01, a bit confused how all the appointments can be gone in 1 minute. As it must take at least 30 seconds to answer a call and book in an appointment.
Visited April 2024
Review titled Millview Surgery
Replied on 01 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. Unfortunately due to a GP shortage we have a limited number of appointments available and unfortunately do not always have available of appointments to meet demand. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Rude
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
My partner went in today and the receptionist was very rude. Only popped in to ask a question and she was very rude towards her. Can never get a appointment and rude receptionists.
Visited March 2024
Review titled Millview Surgery
Replied on 01 July 2024
I am sorry that the receptionist was rude towards you today. All reception staff have annual customer training and are trained to deal with patients compassionately and kindly. I am sorry you were dissatisfied with the service you received. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Would be a great practise if you could get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Been trying on and off to see a dr for months now. It’s. A waste of time ringing at 8 am every morning for nearly an hour at a time. Because you can’t get one as they’ve just told me, they give all the appointments to who ever arrives at the drs surgery that morning at 8am. So basically if you don’t live local or are mobile you won’t get a an appointment.
Visited February 2024
Review titled Millview Surgery
Replied on 01 July 2024
b) Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable us to look into this further, if you would like to collect a complaint form from reception and return it, we would be happy to investigate. Patients who ring at 8.00 are dealt with the same way as patients who attend surgery at 8.00. Unfortunately due to GP shortages we have a limited number of appointments available and cannot always meet the demand of appointments. We are always grateful for patient feedback and appreciate the time you have taken to provide this.