Milman & Kennet Surgery
Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, Berkshire, RG2 0ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing experience
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Overly long pre recorded telephone message states that you can now book appointments using the NHS app. This is incorrect as there are no appointments available to book at this surgery. Why not? The website is difficult to navigate, contains out of date information and does not allow feedback from patients about how to improve services. It is not possible to directly message this surgery.
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 26 June 2023
Dear Patient Thank you for your feedback. I am sorry that you are finding it difficult to leave feedback via the website (you can leave feedback from this link on the site - https://milmanandkennetsurgery.co.uk/feedback-complaints/. Alternatively, please email the practice at bobicb-bw.milman.kennet@nhs.net directly and it will be passed on to the most appropriate person for a response. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Medication
Rated 4 stars out of 5
by Rachel - Posted on 22 June 2023
On numerous occasion I have been told my meds be ready and when got all way to pharmacy they haven’t even been side by doctor Today as the last straw that I’m suffering I went to doctors on Wednesday and Thursday meds haven’t even been signed so waiting another day it isn’t good enough the doctor it been sent to had left for day but she had them sent to her on Wednesday
Visited June 2023
Review titled Milman & Kennet Surgery
Replied on 23 June 2023
Dear Rachel I am sorry that you have experienced difficulties in obtaining your medication. I would be happy to look into the specific details surrounding this incident and respond to you - please email the practice at bobicb-bw.milman.kennet@nhs.net and mark your email for the attention of Anne-Marie Dykes. Kind regards Anne-Marie Dykes Governance & Patient Services Manager
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Review titled Good experience so far
Rated 3 stars out of 5
by Anonymous - Posted on 10 March 2023
Thought I'd leave a positive review as others have been quite negative so I was preparing for a long wait but credit where it's due - I just called to make an appointment, was first in the queue, the phone was answered even before the automated message was finished, I spoke to a friendly and helpful receptionist, I didn't feel rushed and the appointment was made in two minutes flat. New phone system apparently which is helping a lot. Very many thanks.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Thank you for your positive feedback and I am glad that you are seeing the benefits of our new phone system. Kind regards
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Review titled Obfuscating procedure. Treating clients childshly
Rated 2 stars out of 5
by Peter - Posted on 08 March 2023
Unable to access my medical records via MyGp. Continually failing to find connection to Milman. This is an nhs recommended app. Trying to access same records via Milman website....met with "patient" requires further validation without stating what that might be. Disgraceful and insulting if not illegal.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Dear patient, Please can you email me on bobicb-bw.milman.kennet@nhs.net and I will look into this for you. Kind regards
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Review titled Refusal to do simple blood test
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Cannot book an appointment for a blood test even a month in advance as they apparently don't have anyone to do it. It is imperative that I have this text once a month in order to be allowed my essential medication. If I don't get it I may become seriously ill.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
I am sorry that you have experienced difficulties in obtaining a blood test at the surgery. This was down to a national shortage of blood collection bottles and patients were being redirected to the hospital phlebotomy departments. We have a team of Health Care Assistants who can take blood - I am sorry if the message that you received was confusing. If you would like me to investigate this instance, please email the surgery on bobicb-bw.milman.kennet@nhs.net with more specifics and I will be happy to look into this. Kind regards