Milman & Kennet Surgery
Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, Berkshire, RG2 0ARContact details and opening times
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Reviews
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Review titled Refusal to do simple blood test
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Cannot book an appointment for a blood test even a month in advance as they apparently don't have anyone to do it. It is imperative that I have this text once a month in order to be allowed my essential medication. If I don't get it I may become seriously ill.
Visited March 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
I am sorry that you have experienced difficulties in obtaining a blood test at the surgery. This was down to a national shortage of blood collection bottles and patients were being redirected to the hospital phlebotomy departments. We have a team of Health Care Assistants who can take blood - I am sorry if the message that you received was confusing. If you would like me to investigate this instance, please email the surgery on bobicb-bw.milman.kennet@nhs.net with more specifics and I will be happy to look into this. Kind regards
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Review titled Worst Surgery- avoid if possible
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
I have requested for a medical certificate and I have been told that it will take 28 days for doctor to fill few fields. Any way service is extemely poor and let’s not talk about appointment system which is non existent.
Visited February 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Dear Patient I am sorry to read your review. If you would like to email the surgery at bobicb-bw.milman.kennet@nhs.net with more specifics, I would be happy to look into this. Any forms for medical insurance are deemed as private work as this cannot be done within NHS time as it is non-contractual. Our turnaround time for this work is 28 days. Kind regards,
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Review titled Amazing new phone system
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2023
After months of not being able to get through to their phone handling system, it seems they have a new call handling system in place. Was able to ring direct, request a call back holding my place (instead of queuing), got a call back from Dr in 15 minutes, and offered a face to face appointment with a highly qualified health professional/nurse that morning. Hoping this new technology will return the practice back to their previous high levels of service before they merged - fingers crossed!
Visited February 2023
Review titled Milman & Kennet Surgery
Replied on 24 April 2023
Dear Patient, Thank you for your feedback and I am pleased that you are already seeing the benefits of our new phone system. Kind regards
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Review titled It's impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
I have been trying to contact the surgery to book an appointment for 2 weeks. If I call between 8am-10am the phone line is busy it doesn't even let me in the queue. When finally getting through later on the day, you are told to call back the next morning as there are no appointments available. I live in constant pain for weeks and can't get any help. They keep merging with other surgeries, how about doubling the number of receptionists and doctors, not just the number of patients?
Visited December 2022
Review titled Milman & Kennet Surgery
Replied on 23 December 2022
Dear Patient. I am sorry that you have experienced difficulties in getting an appointment. We are currently facing high levels of calls exacerbated by the pressures faced in the winter. I would be happy to look into your specific concerns and would ask that you email the practice at bobicb-bw.milman.kennet@nhs.net. Your email will then be investigated and responded to by the most appropriate person in our team. Kind regards
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Review titled The worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
If I could give zero stars I would. The lady who answered the call doesn't even know how to spell my name. I've been trying to make an appointment face to face for 3 days. but every time it's the same and the doctor calls and tells me to look for help on the internet. and stay home for a week. worst practice ever. They should be closed because they are not helping anyone. How much money I should spend more for private help????
Visited December 2022
Review titled Milman & Kennet Surgery
Replied on 23 December 2022
Dear Patient I am sorry that your recent experience does not meet your expectations. Please can you email the practice with specific details to bobicb-bw.milman.kennet@nhs.net so that we can investigate and respond to you personally. Regards
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Review titled Dr's great
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
The telephone system is broken, doesn't work it's nothing to expect to be on the phone for an hour. The longest queue I've joined is at sixteen, 40 mins later I am still on 11. This is ongoing every day the telephone is engaged, if you are able to hold the phone by the time you get through, no appointments. Despite the Dr asking me to make an appointment, it's impossible. Told me to come to the surgery in person at 8am. I can't do that, 4 taxis back and forth. 1, make appointment, 2 return for appointment. I am 75 years old, in need of a Dr but can't access an appointment. person rang me with an an appointment, I attended, no appointment booked, Today I have transferred to another practice.
Visited November 2022
Review titled Milman & Kennet Surgery
Replied on 23 December 2022
I am sorry that you have experienced difficulties in getting through on the phone. A new phone system is being implemented early in the New Year which we hope will resolve some of the difficulties that patients have faced recently. I am sorry to learn that you have transferred to another practice and wish you well. Kind regards
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Review titled Urgent Blood Test
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
My elderly mother has an urgent appointment booked with a consultant to have a CT scan on her kidney....letter arrived 03/10/22 requesting an urgent blood test.....called the surgery and the response was 'there is a national nurse shortage' when an urgent blood test appointment could not be accommodated within the time frame requested from the hospital consultant. Very poor, unsympathetic surgery.......avoid this place at all costs.
Visited October 2022
Review titled Milman & Kennet Surgery
Replied on 04 October 2022
Dear Patient I am very sorry for the experience and I would be happy to look into this further for you. Please can you email me directly at bobicb-bw.mrk.managers@nhs.net so that I can investigate. Kind regards Anne-Marie Dykes Senior Manager
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Review titled Appalling customer service and belittling a patient
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I called today as a result of a few visits and requests over the last week. I was unable to book an appointment for what I wanted, was told that this week is not within a month, and also when I mentioned certain symptoms that were related to a blood test had not dissipated over the weekend I was told that I should have gone to 111. Given this wasn't an acute onset a d I'd been receiving consultation, I waiting u til I had yo come in to the surgery to drop in a sample (also related to ongoing discussion). The service/treatment has left me very angry and down. I'm trying to sort something out and feel better. I currently can't walk more than a couple of minutes, my legs are retaining water. I've gaining a stone and a half un three weeks, I have blurry vision in one eye and pins and needles down both thighs almost constantly. I'm being made to feel like I'm making it up or it doesn't exist. I feel as though it'll be easier to stop taking my medication and then hoping it'll end with me not having to ever see a doctor again.
Visited September 2022
Review titled Milman & Kennet Surgery
Replied on 12 September 2022
Dear Patient, I am sorry that you are dissatisfied with the service received and I would be happy to look into this for you. Please email the practice at bobicb-bw.milman.kennet@nhs.net with specific information.
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Review titled Unreliable Practice
Rated 1 star out of 5
by Michaela - Posted on 15 September 2022
Do not register with this practice, they always get things wrong. - Appointments are never on time - Appointments are booked at the wrong surgery - Medication is never correct - Hospitals have changed my medication and doctors have refused to update and prescribe it. When they have no right to override a specialist doctor from a hospital for a person who has a medical condition. They are unreliable and would definitely not recommend them to anyone
Visited September 2022
Review titled Milman & Kennet Surgery
Replied on 26 September 2022
Dear Michaela I am sorry that you feel that we are not offering you the service that you expect at the moment and I would be happy to look into the specifics of your concerns. Please email the surgery at bobicb-bw.milman.kennet@nhs.net so that we can investigate further. Kind regards Anne-Marie Dykes Senior Manager
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Review titled No service at all
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2022
I am calling for 4 days to change an appointment and after wait of over 30 mins wait on multiple calls I have not been able to get to the receptionist. If you are so busy and occupied please hire more front desk people.
Visited September 2022
Review titled Milman & Kennet Surgery
Replied on 26 September 2022
Dear Patient, I am sorry that you feel that we are not offering you the service that you expect at the moment and I would be happy to look into the specifics of your concerns. Please email the surgery at bobicb-bw.milman.kennet@nhs.net so that we can investigate further. Kind regards Anne-Marie Dykes Senior Manager