Minet Green Health Practice
Akerman Health Centre, 60 Patmos Road, London, Greater London, SW9 6AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Minet Green Health Practice.
Reviews
-
Review titled Great practice - 5 star
Rated 5 stars out of 5
by Martin - Posted on 13 August 2024
I needed 4 weeks’ supply of all 8 medications I take as I was going on a month long holiday. Contacted the practice and they told me exactly what to do. The next day - within 24 hours, all the medications were ready and waiting for me at my local pharmacy. Minet Green - what a fantastic service! Thanks to all the Team!
Visited August 2024
Review titled Minet Green Health Practice
Replied on 19 August 2024
Thank you so much Martin - very much appreciated. Really glad to hear that we were able to help. Enjoy your trip!
-
Review titled Wonderful receptionist
Rated 5 stars out of 5
by Teri - Posted on 16 September 2024
The receptionist could not have been kinder or more helpful. She did all she could to make sure I was seen quickly and was a delight to speak to.
Visited August 2024
Review titled Minet Green Health Practice
Replied on 16 September 2024
Hi Teri, Thank you so much for your lovely feedback. I would love to find out who you spoke to so that we can celebrate their fantastic work. If you have a moment could you email us at feedback.mghp@nhs.net to let us know when you called, and from which number? Joe Qiu Practice Operations Manager
-
Review titled Courteous and helpful staff
Rated 5 stars out of 5
by Michael Pitcairn - Posted on 30 July 2024
My request to talk to a doctor was met courteously and promptly by the reception staff. I appreciated this. I was given an appointment the same afternoon that I telephoned and the doctor was thorough and reassuring. He gave me sound advice. I appreciated being seen so speedily.
Visited July 2024
Review titled Minet Green Health Practice
Replied on 31 July 2024
Dear Michael, Thank you so much for taking the time to leave this lovely feedback. It is fantastic to hear that the changes we have made to our appointments system recently are paying off, and that patients are seeing the benefits. I will share your review with the team. Best wishes, Joe Qiu | Practice Operations Manager ps. If you have a moment to copy your review into Google Maps we would be really grateful!
-
Review titled Good Practice ... Not so good receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 12 April 2024
I visited the surgery on 12/4 with my child. The young man on reception around 11:00am was very abrupt and not helpful at all. Not only did I think he dealt with myself in a negative manner I also witnessed him dealing with another patient the same. I been registered with this surgery for years and never received/witnessed this type of unprofession. But overall the clinician I saw was amazing and a great help and I feel like I received good care.
Visited April 2024
Review titled Minet Green Health Practice
Replied on 12 April 2024
I am really sorry to hear about your poor experience this morning. I would be really grateful if you would give us the opportunity to investigate properly and get back to you with a response. Could I ask you to contact us with some more detail by emailing us at feedback.mghp@nhs.net? Joe Qiu | Practice Operations Manager
-
Review titled Horrible place
Rated 1 star out of 5
by Patient X - Posted on 23 March 2024
I and my family "used", or rather attempted to use this practice for over 8 years. Firstly, they completely mishandled my child's eczema. I've wasted time on near ten visits and have never been referred to an allergologist, while kept accumulating useless aqueous cream. I was naive and needed guidance, thankfully a friend advised that we should speak to an allergist, and the issue was sorted by two visits to a private consultant. And fortunately my son is now allergy free. No thanks to this "practice". Secondly they failed me. With serious streptococcal infection they preferred to "wait and see" rather then prescribe antibiotics until I had to be urgently hospitalised with a risk of sepsis. That after dragging myself to them at least twice with worsening symptoms. Thirdly, they have completely stopped a normal "walk-in" clinic. It's a massive expensive building among the most expensive GP practice budings in the area, at least, and it's totally empty. I walked in with painful ears and a cough, and was offered an appointment in two weeks time! What? Only after I suggested that they force me to go to A&E and drain their precious resources would they deign to call a doctor to see me. This doctor, whom I am not permitted to name by the rules of review submission, was busy with some computer issues. He made me wait in the reception, a real, live, rather unwell and only patient for 50 minutes while he was dealing with his admin. Not the other way round, but exact this: admin first, patient second. He was trying to listen to my chest through a thick jumper (there was a t-shirt underneath, so no privacy concern) and gave completely unhelpful advice. Concluded his 5 minutes spent with me by requesting that I never walk-in like that again, as they "don't do walk-in" anymore. Had to go to a private GP whose advice and prescription helped me get over the issues. Unbelievable waste of public money - the building looks like a desert - and lack of care for the wellbeing of patients. Kicking myself I kept wasting precious time and health "consulting" with these doctors for years.
Visited October 2023
Review titled Minet Green Health Practice
Replied on 25 March 2024
Dear patient, Thank you for taking the time to leave us this feedback. I am very sorry to hear about your poor experiences at the practice. We would be very grateful for the opportunity to investigate and try to resolve the issues you have raised - I do not recognise this case from any complaints we have received previously, so as far as I can tell this is the first time we have heard about these concerns. Our email address for leaving feedback and making complaints is feedback.mghp@nhs.net. It would be great to hear from you directly so that I can investigate and hopefully prevent any similar events happening going forwards. There is further information about our practice complaints policy on our website: https://minetgreenhealthpractice.co.uk/practice-information/feedback-and-complaints/ Best wishes, Joe Qiu | Practice Operations Manager