Modality Birmingham
Orsborn House, 55 Terrace Road, Birmingham, West Midlands, B19 1BPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Modality Birmingham.
Reviews
-
Review titled Virtually all GP appointments are gatekept
Rated 1 star out of 5
by Adam - Posted on 20 March 2024
The practice will try their utmost to gatekeep any GP appointments. All I require is to be referred to an external service. Sadly only the GP is authorised to do this. I appreciate the service is busy and under intense pressure but I don't even want to be seen by you. Just refer me for heaven sake. It will take you mere minutes to do this. I tried calling during the mornings at 8am. There are 2 options. - Click 1 for a call back - Wait on hold for the phone to be picked up by an operator Tried the first one and never really received a call back. Tried the 2nd option and the line was dropped after a 20 minute hold. My health condition is deteriorating and Enki is the only obstacle between me and seeing a consultant. I am now forced to go private and pay possibly hundreds or thousands of pounds. I am just hoping they would have the authority to refer people.
Visited March 2023
Review titled Modality Birmingham
Replied on 08 April 2024
Dear Adam I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team