Modality Darlaston Practice
Pinfold Street, Darlaston, Wednesbury, West Midlands, WS10 8SYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Modality Darlaston Practice.
Reviews
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Review titled Satisfactory practice
Rated 5 stars out of 5
by Lynne Jevons - Posted on 01 August 2023
My experience with this practice has been good. Most of the time I manage to get an appointment & do not have to wait too long. Regarding my recent appointment, I had to wait 1 week, I would have preferred to have been seen earlier as it was a cardio assessment & therefore I was anxious during that weeks wait. The doctor I saw was very good, taking her time & very thorough
Visited August 2023
Review titled Modality Darlaston Practice
Replied on 05 September 2023
Dear Lynne Thank you for leaving us a review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled Great professional service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Went to see the Dr , very through throughout her examination, covered all basis explaining everything as ahe went along , first class
Visited July 2023
Review titled Modality Darlaston Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Ok surgery
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2023
If you don’t phone at 8am you won’t get an appointment! If unwell you can’t get a face to face you have to wait weeks. Not the best since covid. Different doctors call you back so have to explain yourself over and over.
Visited July 2023
Review titled Modality Darlaston Practice
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Angela Bunce - Posted on 12 July 2023
Each clinician I have seen at this practice, since registering here last year, gives thorough and excellent care. They provide a very good quality of care. The reception staff too are courteous and helpful.
Visited July 2023
Review titled Modality Darlaston Practice
Replied on 28 July 2023
Dear Angela Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Asma - Posted on 20 June 2023
When I last visited this surgery, the practitioner I saw was understanding and listened to me. Se addressed all my concerns professionally.
Visited June 2023
Review titled Modality Darlaston Practice
Replied on 21 June 2023
Thanks so much about your positive feedback! We'll try our best to deliver the best quality of patient care to all patients.
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Review titled Definitely a Great practice
Rated 5 stars out of 5
by Samara king - Posted on 07 June 2023
I love my doctors so much. I love how they listen to my problems and come to a solution.. I don’t feel anxious when speaking to my doctor as she makes me feel so comfortable.. she will always phone me to make sure I’m okay with the tablets she prescribed and now she has upped my dose and she will check on me again in two weeks to see how I’m getting on. I love my doctors and there services.. also how fast you can get an appointment.
Visited June 2023
Review titled Modality Darlaston Practice
Replied on 21 June 2023
Thanks so much about your positive feedback! We'll try our best to deliver the best quality of patient care to all patients.
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Review titled Modality
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
I get a great service when I visit my Doctors and Nurses. They show great care and concern about my health and well being. I get my medication on time and reviews are good.
Visited April 2023
Review titled Modality Darlaston Practice
Replied on 19 April 2023
Thank you for this positive feedback, this will be passed onto the staff and we really happy to help.
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Review titled Unable to get appt
Rated 1 star out of 5
by Kiran - Posted on 11 April 2023
11/04/2023- I’m constantly told to ring at 8am.. I ring at 8am for it to say user busy (I have taken a photo today). Then I get through at 8.02am I’m already caller number 16 at this point. I hold until the call gets answered at 8.34/8.35am only to be told that there’s no appts left. Why are you telling me to ring at 8am if this is the case? *This happens everytime* to the point where I just think leave it and my problem just persists. I’ve been with this GP for years and now considering changing GP as this is the worst they have ever been. Before there was an e consult which is no longer available (they’ll probably reply by saying it is - it’s not I’ve been trying this - look it into it). My appt is now for Thursday after having a strop with the receptionist (I apologise as it’s not her fault). This is how people will end up with conditions deteriorating or even worse because GP doesn’t want to know. And no, I was not in a position to be able to attend at 8am today.
Visited April 2023
Review titled Modality Darlaston Practice
Replied on 19 April 2023
Hi Kiran, I am sorry to hear about your experience. But glad you got an appointment in the end. We are looking into changing our appointment system. Thanks
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Review titled Terrible GP
Rated 1 star out of 5
by Karolina - Posted on 03 March 2023
Today for the first time I had to speak to the GP and I can’t believe how rude the doctor was, waited for this appointment for over a week my phone call was scheduled between 11:00-13:00 but she called at 09:22, she sounded like she was angry that I have answered the phone , I couldn’t explain anything because she literally said “ I don’t want to hear about that “ her tone was so rude and unbothered I felt so bad like I’m taking too much of her time so I quickly explained and she just said “ next time you find out what you want before you call “. The conversation lasted just under 5 minutes and I didn’t even speak about the issue I’ve been having because I was too scared to speak. I understood that she might be really busy so I didn’t say anything on the phone call.I also know that making a complaint will not change anything because I would probably speak to someone who would make you feel guilty for even wanting to speak to the doctor.
Visited March 2023
Review titled Modality Darlaston Practice
Replied on 06 March 2023
Dear Karolina We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unable to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
I rang the doctors today at 8.20am and yesterday at 8.10am. Both times held for half an hour to be told no appointments available. I understand that I should have rang bang on 8am, but it just says user busy. I can’t turn up to the surgery since I’m coughing my guts out and I’m sure it’s not very hygienic. Anyways advised to ring 111, who referred me back to the surgery for an appt within the next day. Rang the surgery to be told to ring at 8am and the next available appt is next week. I’m actually laughing because it’s so silly. And no I won’t be going to A&e and wasting resources.
Visited February 2023
Review titled Modality Darlaston Practice
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team