Modality Darlaston Practice
Pinfold Street, Darlaston, Wednesbury, West Midlands, WS10 8SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Modality
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
I get a great service when I visit my Doctors and Nurses. They show great care and concern about my health and well being. I get my medication on time and reviews are good.
Visited April 2023
Review titled Modality Darlaston Practice
Replied on 19 April 2023
Thank you for this positive feedback, this will be passed onto the staff and we really happy to help.
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Review titled Unable to get appt
Rated 1 star out of 5
by Kiran - Posted on 11 April 2023
11/04/2023- I’m constantly told to ring at 8am.. I ring at 8am for it to say user busy (I have taken a photo today). Then I get through at 8.02am I’m already caller number 16 at this point. I hold until the call gets answered at 8.34/8.35am only to be told that there’s no appts left. Why are you telling me to ring at 8am if this is the case? *This happens everytime* to the point where I just think leave it and my problem just persists. I’ve been with this GP for years and now considering changing GP as this is the worst they have ever been. Before there was an e consult which is no longer available (they’ll probably reply by saying it is - it’s not I’ve been trying this - look it into it). My appt is now for Thursday after having a strop with the receptionist (I apologise as it’s not her fault). This is how people will end up with conditions deteriorating or even worse because GP doesn’t want to know. And no, I was not in a position to be able to attend at 8am today.
Visited April 2023
Review titled Modality Darlaston Practice
Replied on 19 April 2023
Hi Kiran, I am sorry to hear about your experience. But glad you got an appointment in the end. We are looking into changing our appointment system. Thanks
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Review titled Terrible GP
Rated 1 star out of 5
by Karolina - Posted on 03 March 2023
Today for the first time I had to speak to the GP and I can’t believe how rude the doctor was, waited for this appointment for over a week my phone call was scheduled between 11:00-13:00 but she called at 09:22, she sounded like she was angry that I have answered the phone , I couldn’t explain anything because she literally said “ I don’t want to hear about that “ her tone was so rude and unbothered I felt so bad like I’m taking too much of her time so I quickly explained and she just said “ next time you find out what you want before you call “. The conversation lasted just under 5 minutes and I didn’t even speak about the issue I’ve been having because I was too scared to speak. I understood that she might be really busy so I didn’t say anything on the phone call.I also know that making a complaint will not change anything because I would probably speak to someone who would make you feel guilty for even wanting to speak to the doctor.
Visited March 2023
Review titled Modality Darlaston Practice
Replied on 06 March 2023
Dear Karolina We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unable to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
I rang the doctors today at 8.20am and yesterday at 8.10am. Both times held for half an hour to be told no appointments available. I understand that I should have rang bang on 8am, but it just says user busy. I can’t turn up to the surgery since I’m coughing my guts out and I’m sure it’s not very hygienic. Anyways advised to ring 111, who referred me back to the surgery for an appt within the next day. Rang the surgery to be told to ring at 8am and the next available appt is next week. I’m actually laughing because it’s so silly. And no I won’t be going to A&e and wasting resources.
Visited February 2023
Review titled Modality Darlaston Practice
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled These doctors are ridiculous
Rated 1 star out of 5
by Joe - Posted on 27 January 2023
For nearly 4 days straight I’ve been trying to contact and it says line busy due to my condition I cannot currently leave the house and need to speak to a doctor what am I supposed to do it’s a joke
Visited January 2023
Review titled Modality Darlaston Practice
Replied on 16 February 2023
Dear Joe, I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Fabulous Practce
Rated 5 stars out of 5
by Holly Hadley - Posted on 21 November 2022
Following two nasty falls in Dec 2021 and Jan 2022, I was in extreme pain. I was provided with really good pain relief and had regular advice and support from the Practice. I have damaged ligaments in my back which unfortunately cannot be repaired but I have now been prescribed super pain relief and bone protection and cannot thank you enough!
Visited November 2022
Review titled Modality Darlaston Practice
Replied on 06 December 2022
Dear Holly Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team